Our verdict: a strong choice — #6 of 67 HVAC contractors, better than 91%. Customers single out its craft & service and reliability; track record is where it trails.
👍 Strengths
Craft & service — better than 94% of peers
Reliability — better than 78% of peers
Momentum — better than 75% of peers
👎 Watch-outs
Track record — 23th percentile
Need a specific job done? See what customers paid and said about it here.
35 customers reviewed a a/c system repair job here and rated it 5.00★. Most paid $200–300 (category typical: $209–$880). For this job it ranks #10 of 57 HVAC contractors we track.
All 35 Google reviews tagged “A/C system repair” · showing 20
Jonathan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Jesus, was very professional and explained in detail what was wrong with my unit. My family appreciates the quick response on short notice. Will be calling on Promise for all of our A/C and heating needs.
Paid $200–300Great priceA/C system repair
RenzLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Jesus was friendly, communicative and came out right away and fixed our ac issue same day and in a timely manner in the hot AZ summer heat. Would recommend Promise Heating & Air to anybody needing efficient and reliable service!
HVAC system repairA/C system repair
John6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Amazing service and timely! Called same day and the AC unit was repaired. I waited 10 days for my rental company to support the fix and with no word from them I called Promise Heating and Air to support the issue at the home. such a necessity and huge thank you to Jesus and their team for getting us back running cool!
A/C system repair+ Responsiveness
SabrenLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Extremely professional, very personable, if I have any other items that need to be services that they offer, I would definitely reach out again to have the opportunity work with Jesus and his team. Great experience!
A/C system maintenanceInstall thermostatA/C system repair+ Responsiveness+ Punctuality+ Quality
LeopoldoLocal Guide · 37 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Explained what was wrong and gave 3 different options for repair.
A/C system repair+ Professionalism+ Value
Cynthia3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
Updated, another great experience.
Jesus and Ridge were exceptional. Answering all my questions and explaining all that was performed.
Great experience! 10+ Stars Fantastic customer experience and service ! Marianna was wonderful explaining step by step how…
Ductless heating & A/C servicesHeating system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality
candraLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
My boyfriend Elijah and I were happy with their help. They gave us a low price quote on the original issue, and then helped explain why we had the issue. These guys went above and beyond.
A/C system repair+ Punctuality+ Professionalism+ Value
T6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
this is the best company we have found since moving here. the previous reviews are not lying. they are fast, responsive and reliable. were here before 7am on a sunday. josue (i hope i spelled that right, sorry if i didn't) was polite and courteous and professional. jesus went above and beyond to accommodate working…
A/C system repair+ Responsiveness+ Quality+ Professionalism
Thomas4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
We are very pleased with the service, attention to detail and customer service. I would highly recommend them.
A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Alex1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Esclentes trabajo
HVAC system repairA/C system repairThermostat installation+ Responsiveness+ Punctuality+ Quality
RobertLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
The service was impeccable and the timeframe was beyond my expectations!
A/C system repair+ Professionalism
AlexLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Awesome company! We originally hired Promise Heating and Air when we were remodeling our home and needed to replace our complete duct system. The team was very professional and punctual, one of the best companies we used for our remodel. After our great experience we signed up for their ongoing maintenance plan and…
quangLocal Guide · 35 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Jesus Montes is our go to guys for HVAC and A/C needs. He speaks personally to our needs and always offers great information. He installed a new system for us and did a great job and checks in to see how everything is working
A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Paul4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Very professional did a great job thanks
A/C system repair+ Punctuality+ Professionalism
Rosa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Cuando necesite la reparación del a/c, llame la compañía Promise , ellos atendieron la reparación el mismo día. El Sr Moises fue muy amable, profesional y puntual en su trabajo. Gracias por su servicio Promise a/c.
A/C system repair
Flerida5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Great customer service Mariana was super friendly and helpful!
A/C system maintenanceA/C system repair+ Quality+ Professionalism
Uriel1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
The ac in my store wasn’t working . I gave them a call and they so professional and willing . With hours were able to get our AC backing out working and they so professional and let us do our thing well they did their thing .It was a great experience working with them
A/C system repair+ Quality+ Professionalism
Deicy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
This company has a great customer service. Octavio the person that helped me did a great job with my A/C. Really professional and good quality Job.
A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Yadira3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Jesus was amazing and knew exactly what to do with my AC that was not working properly. He was super attentive and helpful, overall, great customer service!
A/C system repair+ Professionalism
Mr2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Had technician .Jesus montes come to my house and repaired my air conditioning in the Attic with the correct parts and did a very good job very clean and reliable
A/C system maintenanceHeating system maintenanceA/C system repair
Yes by most measures: 5.0★ from 237 Google reviews and an Experts Score of 73/100 (grade B), #6 of 67 HVAC contractors we track. 0% of reviews in the last two years were 1–2★ (category average 2%).
How much does Promise Heating & Air charge?
Customers reported a typical bill of $154 (middle half $98–$219), 52% below the HVAC contractors median of $322.
What do customers hire Promise Heating & Air for?
Mostly a/c system repair (35), HVAC system maintenance (28), a/c system maintenance (27), HVAC system repair (24).
Does the owner respond to complaints?
The owner replied to 100% of 1–3★ reviews (category: 63%).
