Is Promise Heating & Air any good?
Our verdict: a strong choice — #6 of 67 HVAC contractors, better than 91%. Customers single out its craft & service and reliability; track record is where it trails.
Craft & service — better than 94% of peers
Reliability — better than 78% of peers
Momentum — better than 75% of peers
Track record — 23th percentile
Promise Heating & Air for HVAC system maintenance
Clear ✕28 customers reviewed a HVAC system maintenance job here and rated it 5.00★. Most paid $100–200 (category typical: $37–$292). For this job it ranks #27 of 60 HVAC contractors we track.
All 28 Google reviews tagged “HVAC system maintenance” · showing 20
I had a roofing company doing work on my roof for several days. Early afternoon on the final day I came home to a blank thermostat. I had nowhere air-conditioning in the hundred plus degree weather for most of the night. I had called the roofing company to tell them. I told them that I have multiple sclerosis in a…
Love the team at Promise! They truly take care of their customers with integrity.
So so so thankful for Uriel! He answered all my questions. Explained everything to me! And has our air up and running after 4 hours of cleaning. Thank you Jesus and Uriel for getting us back to cooler!
Great customer service! Explained everything that was inspected and offered different options. Just good, honest service.
Had Promise Heating & Air Conditioning out to check my AC unit. My technician, Jesus Montes, was very knowledgeable and professional. After a thorough inspection Jesus made a few recommendations and I had him repair those items. I definitely will be using them for all future maintenance. Coral
I own a business in Gilbert, AZ and Promise Heating and Air installed all of my units. I found Jesus and his team to be extremely knowledgeable, professional, and patient to ensure I understood every detail and answer my questions. Since the install, I have found the service to remain excellent! In a world where…
Jesus Montes is our go to guys for HVAC and A/C needs. He speaks personally to our needs and always offers great information. He installed a new system for us and did a great job and checks in to see how everything is working
Great professional service!
Jesus is very respectful and profesional on their duties they did a great job and will continue to do business in the future with promise heating and air and will recomend to all my friends and family.
100% recommended! Octavio was such a great person he arrived at my house at the time he said he would and during the whole process kept me updated. Great service.
Jesus did a really professional job!!! We are satisfied with the work done. Thank you very much. We recommend Jesus to do the work!
Es una empresa con un muy buen servicio, muy limpios, respetuosos, y resolvieron la mayoría de mis dudas, muy recomendados. Tec. Luis
Promise Heating and Ac did a professional work on my Ac. They where really friendly. I truly recommend them! Fast and reliable service. Great job!
My grandma is 70 years old and had a broken AC. I was looking for a AC company until I found this one, I told them my problems and concerns. They responded very professional and quickly. Moises helped us and did us a great favor. I would definitely recommend this.
Really good job for this guys, super clean job and they kept me informed about any problems I had 10/10
Once again you guys came to our rescue. I have peace of mind and as always the tech was awesome, thorough and explained in detail everything done. Thank you all at Promise!!!❤
Jesus and Octavio were very personable and professional. I would definitely recommend them in the future.
Octavio was punctual, honest, explained what was wrong and provided three options to repair our HVAC unit. I would definitely use Promise Heating & Air again!
Arrived on time and did an excellent job! Octavio did a great job and explained everything to us.
Octavio was the technician who performed our HVAC system tune up. He showed on-time, was very professional, and very friendly. He communicated his tasks well and gave me a detailed report. Best value out there! Jesus was his supervisor, who I talked to about an additional issue with my system, and he was easy to…
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Promise Heating & Air
Is Promise Heating & Air good?
Yes by most measures: 5.0★ from 237 Google reviews and an Experts Score of 73/100 (grade B), #6 of 67 HVAC contractors we track. 0% of reviews in the last two years were 1–2★ (category average 2%).
How much does Promise Heating & Air charge?
Customers reported a typical bill of $154 (middle half $98–$219), 52% below the HVAC contractors median of $322.
What do customers hire Promise Heating & Air for?
Mostly a/c system repair (35), HVAC system maintenance (28), a/c system maintenance (27), HVAC system repair (24).
Does the owner respond to complaints?
The owner replied to 100% of 1–3★ reviews (category: 63%).
