Is Promise Heating & Air any good?
Our verdict: a strong choice — #6 of 67 HVAC contractors, better than 91%. Customers single out its craft & service and reliability; track record is where it trails.
Craft & service — better than 94% of peers
Reliability — better than 78% of peers
Momentum — better than 75% of peers
Track record — 23th percentile
Promise Heating & Air for HVAC system repair
Clear ✕24 customers reviewed a HVAC system repair job here and rated it 5.00★. Most paid $1–200 (category typical: $192–$955). For this job it ranks #15 of 60 HVAC contractors we track.
All 24 Google reviews tagged “HVAC system repair” · showing 20
Our A/C went out during a recent vacation. When we returned the house was over 100 degrees. Promise fixed it same day! Thank Gentlemen, you have a customer for life!
Does great work and very pleasant to work with
My blower motor started running constantly even when the system was turned off. Jose came to my home in Tempe same day, diagnosed the issue as a bad thermostat, and replaced for me. Very professional and friendly guy, great service, will be calling these guys first for all my future HVAC needs!
Very good service
So grateful for Promise Heating & Air! The motor when out on my a/c Friday evening, Jesus came to the rescue Saturday morning at 10am! He was professional, extremely knowledgeable, and efficient. Tech Robert had to come back to finish a few things the following day, he was so friendly and skillful as well. Cannot…
Was able to accommodate a time that worked for me and job. The tech Uriel was very nice and thorough. They even made it a priority to come back asap to check it out again the next day, when the unit was cooling fully. Would recommend
So so so thankful for Uriel! He answered all my questions. Explained everything to me! And has our air up and running after 4 hours of cleaning. Thank you Jesus and Uriel for getting us back to cooler!
Jesus was friendly, communicative and came out right away and fixed our ac issue same day and in a timely manner in the hot AZ summer heat. Would recommend Promise Heating & Air to anybody needing efficient and reliable service!
The technician Uriel was very knowledgeable and very informative about what he was doing a very nice guy I give him a 5 star review very happy with his work
Six months checkup. Everything good. Very personable and pleasant.
Updated, another great experience. Jesus and Ridge were exceptional. Answering all my questions and explaining all that was performed. Great experience! 10+ Stars Fantastic customer experience and service ! Marianna was wonderful explaining step by step how…
Promise Heating & Air shows a high level of professionalism in every aspect of customer service and knowledge of HVAC systems. I really recommend them.
Esclentes trabajo
We called Promise for a broken HVAC blower motor after our landlord went incommunicado and we were stuck figuring it out on our own. The receptionist was attentive, knowledgeable, and was able to clearly communicate the repair process. They booked us a time exactly when we had hoped, three days out, and gave us an…
Jesus Montes is our go to guys for HVAC and A/C needs. He speaks personally to our needs and always offers great information. He installed a new system for us and did a great job and checks in to see how everything is working
100% recommended! Octavio was such a great person he arrived at my house at the time he said he would and during the whole process kept me updated. Great service.
Promise Heating And Air do a outstanding job! Very happy with their work and customer service. Highly recommend them!
I used Promise Heating And Air. Moises and jesus repaired my ac unit. They were extremely efficient, professional and courteous and timely. Excellent product and operation knowledge.
My grandma is 70 years old and had a broken AC. I was looking for a AC company until I found this one, I told them my problems and concerns. They responded very professional and quickly. Moises helped us and did us a great favor. I would definitely recommend this.
I called the company and spoke with Jesus. Regarding my central air wasn't working & he came 30mins later to fix my air system. I really appreciate the fast service now I have air something you need living here in AZ. Thanks again Jesus!!!
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Promise Heating & Air
Is Promise Heating & Air good?
Yes by most measures: 5.0★ from 237 Google reviews and an Experts Score of 73/100 (grade B), #6 of 67 HVAC contractors we track. 0% of reviews in the last two years were 1–2★ (category average 2%).
How much does Promise Heating & Air charge?
Customers reported a typical bill of $154 (middle half $98–$219), 52% below the HVAC contractors median of $322.
What do customers hire Promise Heating & Air for?
Mostly a/c system repair (35), HVAC system maintenance (28), a/c system maintenance (27), HVAC system repair (24).
Does the owner respond to complaints?
The owner replied to 100% of 1–3★ reviews (category: 63%).
