Is Promise Heating & Air any good?
Our verdict: a strong choice — #6 of 67 HVAC contractors, better than 91%. Customers single out its craft & service and reliability; track record is where it trails.
Craft & service — better than 94% of peers
Reliability — better than 78% of peers
Momentum — better than 75% of peers
Track record — 23th percentile
Promise Heating & Air for heating system repair
Clear ✕15 customers reviewed a heating system repair job here and rated it 5.00★. For this job it ranks #5 of 51 HVAC contractors we track.
All 15 Google reviews tagged “Heating system repair”
Jesus went above and beyond “fixing” the mini-split in my central Phoenix rental! Plus he did a little re-education in teaching me how to properly use the whole system, great tech & all around a wonderful customer service attitude!! Would definitely recommend him & the company!
I can’t say enough good things about Promise Heating and Cooling and especially Jesus. From start to finish, Jesus was professional, honest, and incredibly knowledgeable. He took the time to explain what was going on, walked me through my options without any pressure, and made sure everything was done right the…
Updated, another great experience. Jesus and Ridge were exceptional. Answering all my questions and explaining all that was performed. Great experience! 10+ Stars Fantastic customer experience and service ! Marianna was wonderful explaining step by step how…
Jesus was professional and low pressure. Pointed out things I should be doing to maintain the AC unit.
Called me back after hours and they came to us early the next morning and got us back up and running. Very friendly and helpful!
Jesus was AMAZING!!!! Personable, professional, so nice and very helpful. Marianna whom I spoke with over the phone was equally as amazing, wouldn't even be mad if something else broke on me lol
Awesome company! We originally hired Promise Heating and Air when we were remodeling our home and needed to replace our complete duct system. The team was very professional and punctual, one of the best companies we used for our remodel. After our great experience we signed up for their ongoing maintenance plan and…
La promesa es una compañía Bien profesional,rápido,eficientes y amable.. Los recomiendo 100%
These guys are amazing! Jesus was able to fit me in in the same day even though it wasn't an emergency and was able to fix the issue even though they stopped selling parts for this model long ago. My normal AC tech want available and with four AC units and heaters I always need someone reliable to call. Thank you…
Today Josue Cruz came out to fix my heater and he had it up an running so quickly. He was very friendly and professionally and answered all my questions. I would definitely continue to call on this company when ever I need any repairs.
The service was great and they were friendly and very professional.
Very professional company. Always prompt on getting to the home. Great communication. Would highly recommend.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Promise Heating & Air
Is Promise Heating & Air good?
Yes by most measures: 5.0★ from 237 Google reviews and an Experts Score of 73/100 (grade B), #6 of 67 HVAC contractors we track. 0% of reviews in the last two years were 1–2★ (category average 2%).
How much does Promise Heating & Air charge?
Customers reported a typical bill of $154 (middle half $98–$219), 52% below the HVAC contractors median of $322.
What do customers hire Promise Heating & Air for?
Mostly a/c system repair (35), HVAC system maintenance (28), a/c system maintenance (27), HVAC system repair (24).
Does the owner respond to complaints?
The owner replied to 100% of 1–3★ reviews (category: 63%).
