HVAC Contractors · Phoenix, AZ

Is Promise Heating & Air any good?

Our verdict: a strong choice — #6 of 67 HVAC contractors, better than 91%. Customers single out its craft & service and reliability; track record is where it trails.

👍 Strengths

Craft & service — better than 94% of peers

Reliability — better than 78% of peers

Momentum — better than 75% of peers

👎 Watch-outs

Track record — 23th percentile

Promise Heating & Air for install thermostat

Clear ✕

12 customers reviewed a install thermostat job here and rated it 5.00★. For this job it ranks #10 of 50 HVAC contractors we track.

All 12 Google reviews tagged “Install thermostat”

★★★★★ Jessica · 2 years ago

Thank you Gilbert for your services at our office today, and amazing experience, we are excited for our upgrade 😀

Install thermostatThermostat installation+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Sabren · 3 years ago

Extremely professional, very personable, if I have any other items that need to be services that they offer, I would definitely reach out again to have the opportunity work with Jesus and his team. Great experience!

A/C system maintenanceInstall thermostatA/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Donald · 3 years ago

Very thorough and professional, installed in one day.Great people to deal with.

Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
★★★★★ ken · 3 years ago

Great service and techs

Install ACInstall thermostat+ Responsiveness+ Punctuality+ Quality
★★★★★ Alex · 3 years ago

Awesome company! We originally hired Promise Heating and Air when we were remodeling our home and needed to replace our complete duct system. The team was very professional and punctual, one of the best companies we used for our remodel. After our great experience we signed up for their ongoing maintenance plan and…

A/C system maintenanceHVAC duct & vent installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
★★★★★ quang · 3 years ago

Jesus Montes is our go to guys for HVAC and A/C needs. He speaks personally to our needs and always offers great information. He installed a new system for us and did a great job and checks in to see how everything is working

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Hilario · 4 years ago

Excelente trabajo 100% recomendado Octavio excelente servicio.

Install thermostat+ Professionalism
★★★★★ De · 4 years ago

La promesa es una compañía Bien profesional,rápido,eficientes y amable.. Los recomiendo 100%

A/C system maintenanceHeating system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ E · 4 years ago

Very professional company. Always prompt on getting to the home. Great communication. Would highly recommend.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Tizzam · 3 years ago

Rating only, no written review.

Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
★★★★★ PATRICK · 3 years ago

Rating only, no written review.

HVAC system maintenanceInstall ACHVAC duct & vent installation+ Responsiveness+ Quality+ Professionalism
★★★★★ Stephanie · 4 years ago

Rating only, no written review.

Install ACInstall thermostat+ Responsiveness+ Quality+ Professionalism

Price

$$$$
$154-52% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Questions about Promise Heating & Air

Is Promise Heating & Air good?

Yes by most measures: 5.0★ from 237 Google reviews and an Experts Score of 73/100 (grade B), #6 of 67 HVAC contractors we track. 0% of reviews in the last two years were 1–2★ (category average 2%).

How much does Promise Heating & Air charge?

Customers reported a typical bill of $154 (middle half $98–$219), 52% below the HVAC contractors median of $322.

What do customers hire Promise Heating & Air for?

Mostly a/c system repair (35), HVAC system maintenance (28), a/c system maintenance (27), HVAC system repair (24).

Does the owner respond to complaints?

The owner replied to 100% of 1–3★ reviews (category: 63%).

Compare with