Is Promise Heating & Air any good?
Our verdict: a strong choice — #6 of 67 HVAC contractors, better than 91%. Customers single out its craft & service and reliability; track record is where it trails.
Craft & service — better than 94% of peers
Reliability — better than 78% of peers
Momentum — better than 75% of peers
Track record — 23th percentile
Promise Heating & Air for repair HVAC
Clear ✕21 customers reviewed a repair HVAC job here and rated it 5.00★. For this job it ranks #6 of 51 HVAC contractors we track.
All 21 Google reviews tagged “Repair HVAC”
Great service they came out late at night to fix an issue with an A/C unit within an hour of calling.
Updated, another great experience. Jesus and Ridge were exceptional. Answering all my questions and explaining all that was performed. Great experience! 10+ Stars Fantastic customer experience and service ! Marianna was wonderful explaining step by step how…
Had Promise Heating & Air Conditioning out to check my AC unit. My technician, Jesus Montes, was very knowledgeable and professional. After a thorough inspection Jesus made a few recommendations and I had him repair those items. I definitely will be using them for all future maintenance. Coral
Very thorough and professional, installed in one day.Great people to deal with.
I own a business in Gilbert, AZ and Promise Heating and Air installed all of my units. I found Jesus and his team to be extremely knowledgeable, professional, and patient to ensure I understood every detail and answer my questions. Since the install, I have found the service to remain excellent! In a world where…
We called Promise for a broken HVAC blower motor after our landlord went incommunicado and we were stuck figuring it out on our own. The receptionist was attentive, knowledgeable, and was able to clearly communicate the repair process. They booked us a time exactly when we had hoped, three days out, and gave us an…
Jesus Montes is our go to guys for HVAC and A/C needs. He speaks personally to our needs and always offers great information. He installed a new system for us and did a great job and checks in to see how everything is working
Great professional service!
Unit had gone out called to get checked out .Moises went immediately ..turns out it only needed maintence ..Very honest responsible,communicative, and gave several recommendations! They're the best!
100 porciento recomendada esta conpania promise heating and air solicite los servicios de moises para reparar mi a/c pero me gusto su honestidad que mi unidad no tenia nada mas que necesitaba servicio no trataron de abusar de mi en la reparacion como otras conpanias se los recomiendo
100% recommended! Octavio was such a great person he arrived at my house at the time he said he would and during the whole process kept me updated. Great service.
I had an amazing experience with Promise Heating & Air. Had other companies come & they never figured out the problem until i called this company. I am very satisfied with their work & i extremely recommend this company.
The customer service the lady in the office Mariana has is just the best! she was able to answer all my questions and explain to me everything that needed to be done to my ac unit and show me the diff cost of all the things.
Love this company! Best family owned company around. Octavio was the best! Very hardworking and detailed person. He definitely takes passion in his work and it shows!
Great professional company. I was having issues with my ac and they were able to come out right away and fix the problem. They even checked in the following week to make sure everything was working properly. They were professional and I appreciated how clean they were entering my home. Definitely recommend and will use again. Thank you!
My grandma is 70 years old and had a broken AC. I was looking for a AC company until I found this one, I told them my problems and concerns. They responded very professional and quickly. Moises helped us and did us a great favor. I would definitely recommend this.
This is the ONLY company I will use to service the 2 ACs on my home. They treat us with respect and are honest about the repairs and service. I will always recommend them!
Arrived on time and did an excellent job! Octavio did a great job and explained everything to us.
Very happy with service.
Very professional company. Always prompt on getting to the home. Great communication. Would highly recommend.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Promise Heating & Air
Is Promise Heating & Air good?
Yes by most measures: 5.0★ from 237 Google reviews and an Experts Score of 73/100 (grade B), #6 of 67 HVAC contractors we track. 0% of reviews in the last two years were 1–2★ (category average 2%).
How much does Promise Heating & Air charge?
Customers reported a typical bill of $154 (middle half $98–$219), 52% below the HVAC contractors median of $322.
What do customers hire Promise Heating & Air for?
Mostly a/c system repair (35), HVAC system maintenance (28), a/c system maintenance (27), HVAC system repair (24).
Does the owner respond to complaints?
The owner replied to 100% of 1–3★ reviews (category: 63%).
