Home health care service · Tontitown, AR · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%76+52.6Reliability 31%72+22.2Experts Score= 75Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 65 senior care servicesiPosition by Experts Score among all companies we track in this category. · better than 45%
4.8★★★★★24 Google reviews · 9 photos
92%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Promise Home Care highly for its professional and compassionate in-home care and transportation services. Recurring themes include punctuality, clear communication, and the ability to coordinate with medical staff to support patient goals. The company is noted for providing dependable care with dignity, while one reviewer mentioned a positive experience with massage therapy.
Google rating: 4.8 out of 5 from 24 reviews (92% five-star).
Reviews on this page: 24 Google reviews (21 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: March 5, 2026.
Service: Senior Care Service serving Tontitown, Arkansas.
Data from Google, last updated October 28, 2026.
Score profile vs other senior care services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companySenior Care Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Promise Home Care & Transportation: 76/100 on this factor. Category median: 81.B
76
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Promise Home Care & Transportation: 72/100 on this factor. Category median: 77.B
72
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Promise Home Care & Transportation: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 48.–
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Bar = this company · dark tick = category median.
Star ratings
24 Google reviews we collected
4.8of 5
5 stars2292%
4 stars14%
3 stars00%
2 stars00%
1 star14%
Praise vs complaints
Phrases our text analysis found in 21 written reviews
100%praise
Praise27100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1348%
Honesty & trust519%
Speed & response415%
Quality & results27%
Would recommend27%
Communication14%
What customers talk about
We read 21 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very nice, his van was very nice and clean and wheel chair equiped, with ramp, need transportation call Max.”
“Recently, I’ve gotten the opportunity to get to know the team at Promise Home Care, and I can confidently say they are good, honest people.”
“They were on time dropping her off and picking her up.”
“Janett and her staff are top notch.”
“I know it can be overwhelming trying to decide on home health care, but I strongly recommend Promise Home Care.”
“I also appreciate their proactive communication, flexibility and the range of services offered.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
LLarry1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
My wife had surgery, and was in rehab facility, Max picked us up at the facility transported us to Mercy Hospital for a procedure, waited for us and transported us back to the facility. He was very nice, his van was very nice and clean and wheel chair equiped, with ramp, need transportation call Max.
Ggrovefolk2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Professional, dependable, caring, awesome people. They have been wonderful to our family and besides the fantastic care we received, we have enjoyed getting to know Janet and Max.
BBrenda2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
My family used their transportation services for Thanksgiving due to my mom being wheelchair bound. The gentlemen that picked her up was kind and patience with her and us in getting her into our home. They were on time dropping her off and picking her up. Will certainly be using their services again!
JJames2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Recently, I’ve gotten the opportunity to get to know the team at Promise Home Care, and I can confidently say they are good, honest people. While I haven’t used their services personally, their integrity and genuine care for others truly stand out. If you're looking for a trustworthy provider, Promise Home Care is definitely worth considering.
JJoshLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Promise Home Care provides dependable and compassionate in-home care services. Their staff demonstrates professionalism and attentiveness, ensuring that clients receive the support they need with dignity and respect. The company is well-organized and responsive, making them a reliable choice for families seeking quality home care solutions
MMellisaLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Promise Home Care is the best in NWA. They made sure we understood everything every step of the way. Janet is wonderful and I know that my loved one is in good hands when I am at work. Professional, punctual, and compassionate. I cannot say enough good things about her. I know it can be overwhelming trying to decide…
My wife had surgery, and was in rehab facility, Max picked us up at the facility transported us to Mercy Hospital for a procedure, waited for us and transported us back to the facility. He was very nice, his van was very nice and clean and wheel chair equiped, with ramp, need transportation call Max.
Response from the owner · 7 months ago
We thank you for your kind words sir and are happy we could help!
G
grovefolk2 reviewsiTotal number of Google reviews grovefolk has written across all businesses on Google Maps, not just this one.
Professional, dependable, caring, awesome people. They have been wonderful to our family and besides the fantastic care we received, we have enjoyed getting to know Janet and Max.
Response from the owner · 9 months ago
Thank you! We are happy that we could help!
B
Brenda Estrada2 reviewsiTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
My family used their transportation services for Thanksgiving due to my mom being wheelchair bound. The gentlemen that picked her up was kind and patience with her and us in getting her into our home. They were on time dropping her off and picking her up. Will certainly be using their services again!
Response from the owner · 10 months ago
Thank you so much for your kind words, we are happy we could help!
J
James Bedell2 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Recently, I’ve gotten the opportunity to get to know the team at Promise Home Care, and I can confidently say they are good, honest people. While I haven’t used their services personally, their integrity and genuine care for others truly stand out. If you're looking for a trustworthy provider, Promise Home Care is definitely worth considering.
Response from the owner · 11 months ago
Thank you for your kind words
C
Calvin Fuller4 reviewsiTotal number of Google reviews Calvin has written across all businesses on Google Maps, not just this one.
Promise Home Care provides dependable and compassionate in-home care services. Their staff demonstrates professionalism and attentiveness, ensuring that clients receive the support they need with dignity and respect. The company is well-organized and responsive, making them a reliable choice for families seeking quality home care solutions
Response from the owner · a year ago
Thank you, we will work to be the best home care solution for all!
M
Mellisa TanksleyLocal Guide · 8 reviewsiTotal number of Google reviews Mellisa has written across all businesses on Google Maps, not just this one.
Promise Home Care is the best in NWA. They made sure we understood everything every step of the way. Janet is wonderful and I know that my loved one is in good hands when I am at work. Professional, punctual, and compassionate. I cannot say enough good things about her. I know it can be overwhelming trying to decide on home health care, but I strongly recommend Promise Home Care.
Response from the owner · a year ago
Thank you for your kind words.
J
Judy Melton3 reviewsiTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
Mary U came to my home and helped care for my mother and our pets when my mothers regular caregiver was away and I’m busy at work. She did absolutely amazing. She’s kind, respectful, and understanding. She’s such a very patient person
Thanks so much for taking good care of my mom and our pets
