Pest control service · Detroit, MI · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#216 of 315 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 32%
4.9★★★★★1,206 Google reviews · 15 photos
97%five-star reviews
4.81★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
74%reviews answered by the owner
$88typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Proof Pest Control 4.9 out of 5 stars based on 1206 reviews, with the owner responding to 74 percent of them. Customers frequently cite punctuality, thoroughness, and friendly communication as key aspects of their experience with various pests. However, several low-star reviews highlight difficulties with cancellation processes, contract transparency, and occasional inconsistencies in service quality over time.
Google rating: 4.9 out of 5 from 1,206 reviews (97% five-star).
Reviews on this page: 1,206 Google reviews (966 with written comments, 3 with photos).
Owner responses: the business replied to 74% of reviews.
Most recent review: October 21, 2026.
Service: Pest Control Service serving Detroit, Michigan.
Data from Google, last updated November 1, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
proof. Pest ControlPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.proof. Pest Control: 89/100 on this factor. Category median: 94.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.proof. Pest Control: 83/100 on this factor. Category median: 93.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.proof. Pest Control: 94/100 on this factor. Category median: 96.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.proof. Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.proof. Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.proof. Pest Control: 100/100 on this factor. Category median: 96.A
100
Bar = this company · dark tick = category median.
Star ratings
1,206 Google reviews we collected
4.9of 5
5 stars1,17197%
4 stars121%
3 stars50%
2 stars30%
1 star151%
Praise vs complaints
Phrases our text analysis found in 966 written reviews
99%praise
Praise1,57399%
Complaints201%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price2220%
Reasonable7871%
Overpriced33%
Not sure76%
$88-22% vs typical pest control services
Middle half of what 52 customers paid ($53–$119) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude61138%
Quality & results41926%
Speed & response19812%
Communication17711%
Would recommend1429%
Honesty & trust242%
Price & value221%
What customers talk about
We read 966 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Austin very polite, efficient and took time to listen to and answer my questions.”
“Kenneth was kind, thorough and answered my questions.”
“Horrible customer service”
“They got me an appointment for inspection immediately and held an available appointment for the next day service if I needed service.”
“He explained exactly what he was going to do along with a few funny jokes.”
“…oday he’s always welcome at my house, make sure I get him this summer 5 Stars plus he dusted today for those stupid stink bugs 👍🏻…”
“I would recommend anyone considering this company to review all documentation extremely carefully and ensure you fully understand what you are agreein…”
“Most of all, he was honest and that's why I will come back if I need service.”
“…this company the technician Jesse was great but the company tried to scam you!…”
“Antonio offered a Great price for spraying yard for mosquitoes and tick control.”
“F- This place is VERY expensive.”
People customers mention
Moore23 reviews
Jon21 reviews
Butler15 reviews
Mike11 reviews
Marlow10 reviews
Billy10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired proof. Pest Control for 8 kinds of job. Pick one to see what they paid and said.
MMaggie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We love working with Proof Pest! Our tech Jessica went above and beyond with her service. She not only gave us all the mouse traps we needed for inside and outside our home but told us exactly what we needed to purchase to further help our problem. She was terrific
Paid $60–80Reasonable priceRodent extermination
DDeeLocal Guide · 45 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★
Demetrius was outstanding
Definitely endorse using him and this company
We had Chris come out and work through all areas of concern he was amazing. Of late our technicians have varied and the service has been sub par. My advice is to ask specifically for a technician. Photo taken immediately after that window had been serviced😩
Paid $100–120Reasonable priceGeneral pest inspection
AAndrew3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
I would never recommend this company. If you've ever tried to cancel a gym membership and experienced the immense headache and hoops to jump through to make that happen you will have the same time here. Endless phone calls with promises of managers getting back to you only for it to not happen. Waste of time and…
Paid $200+OverpricedGeneral pest inspectionMosquito exterminationAnt extermination
DDonald5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Technician was cordial, professional, knowledgeable and informative. Provided excellent service.
Paid $60–80Great priceRodent extermination
SsteveLocal Guide · 35 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★
Had service, what happens in winter if they do not come in home.You still pay$59.00.You would think there'd be pause feature.Not impressed.Also tried to cancel and you have to go thru couple people or Ai.Took me 2 days to cancel service.ugggg
Paid $40–60Reasonable priceHornet & wasp exterminationTermite inspectionSpider extermination
CceLocal Guide · 3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Kevin is very knowledgeable and fun to talk with. Took care of my ant issues and set me up for mosquito control. Looking forward to a pleasant summer!
Jesse has serviced my home a few times now, and she's phenomenal! She's really thorough and actually takes her time with making sure there's a strong barrier around the home to keep pests out. Thank you Jesse!
Update: The service got worse over time. I kept finding bugs in my home and staff wouldn't use all the items they used to. I got tired of having to call in after a "service" to have them fix it. After 3-4 times in a row, I don't want to keep calling in to have them fix it, bc it shouldn't be that way. It's a waste of payroll, it's a waste of training/ hiring, it's a waste of gas, it's a waste of resources. I would rather give the money to a company that has their competencies together.
Services: General pest inspection, Bug & insect extermination
Services: Bee extermination, Bug & insect extermination, General pest inspection, Rodent extermination, Spider extermination
S
Sean O'Local Guide · 25 reviewsiTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Austin very polite, efficient and took time to listen to and answer my questions. Thank you for continued great service Proof!
Price assessment: Reasonable price
Services: General pest inspection
Pest type: Ants, Termites, Rodents, Cockroaches, Spiders, Other
E
Elizabeth Muth VargheseLocal Guide · 58 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
We love working with Proof Pest! Our tech Jessica went above and beyond with her service. She not only gave us all the mouse traps we needed for inside and outside our home but told us exactly what we needed to purchase to further help our problem. She was terrific
Price assessment: Reasonable price
Price: $60–80
Services: Rodent extermination
Response from the owner · 2 months ago
Thank you for the 5 star review! We look forward to continue providing you 5 star service!
F
Fazleomar Mahmood4 reviewsiTotal number of Google reviews Fazleomar has written across all businesses on Google Maps, not just this one.
Chelsea Mason provided our quarterly pest control service for the second time, and once again, she was incredibly thorough and professional. This visit, she not only identified two wasp nests but also took the time to remove them. We really appreciate her attention to detail and professionalism. Highly recommend Chelsea!
Price assessment: Reasonable price
Services: Hornet & wasp extermination, General pest inspection
J
Jake1 reviewiTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
Ken at Proof Pest Control is always extremely friendly, informative, and professional. He does a great job every time he comes out and is always happy to answer any questions. Highly recommend!
Kenneth arrived at our house this morning for our spray treatment. He was very friendly, professional, and hilarious! He explained exactly what he was going to do along with a few funny jokes. Highly recommend him for a great experience.
Response from the owner · 2 months ago
Thank you for the 5 star review! We look forward to continue providing you 5 star service!
S
sabra hight5 reviewsiTotal number of Google reviews sabra has written across all businesses on Google Maps, not just this one.
Brad was great! On time, respectful, and easy to work with!
Price assessment: Reasonable price
Services: Bug & insect extermination
S
Stephanie's TravelsLocal Guide · 112 reviewsiTotal number of Google reviews Stephanie's has written across all businesses on Google Maps, not just this one.
