Garage door supplier · Irving, TX · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%95+24.8Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 92 garage door repair servicesiPosition by Experts Score among all companies we track in this category. · better than 78%
5.0★★★★★245 Google reviews · 23 photos
100%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate ProStar Garage Doors five stars based on 245 reviews, noting the owner replied to 36% of them. Customers frequently praise the company for punctual arrivals, clear explanations of repair options, and reasonable pricing for services like spring replacements and opener installations. Technicians are described as professional and efficient, often resolving issues quickly. One low-star review criticized a technician for being distracted by phone notifications during an estimate appointment and failing to provide identification.
Google rating: 5.0 out of 5 from 245 reviews (100% five-star).
Reviews on this page: 245 Google reviews (219 with written comments, 11 with photos).
Owner responses: the business replied to 36% of reviews.
Most recent review: October 24, 2026.
Service: Garage Door Repair Service serving Irving, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other garage door repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
ProStar Garage DoorsGarage Door Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ProStar Garage Doors: 98/100 on this factor. Category median: 95.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ProStar Garage Doors: 95/100 on this factor. Category median: 94.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ProStar Garage Doors: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ProStar Garage Doors: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
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Bar = this company · dark tick = category median.
Star ratings
245 Google reviews we collected
5.0of 5
5 stars244100%
4 stars00%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 219 written reviews
98%praise
Praise55298%
Complaints102%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2858%
Reasonable1838%
Overpriced00%
Not sure24%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response13424%
Staff & attitude11120%
Quality & results9817%
Would recommend9617%
Price & value6912%
Communication285%
Honesty & trust265%
What customers talk about
We read 219 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very kind, explained everything he was doing, quick and efficient.”
“…ng for the correct replacement and offered a nice discount for the delay.…”
“Quality work and friendly staff make it a business you want to use, not that you have to use.”
“Daniel replaced our broken spring today and did a great job.”
“I damaged the bottom panel by accidentally backing into it so there was a huge dent and it was completely off the tracks, but you can tell from the ph…”
“Highly recommend ProStar Garage Doors for anyone needing garage door or opener work.”
“I cannot recommend ProStar highly enough.”
“He has 18 years of experience so he was in and out in less than 45 minutes and the repair was a very reasonable cost.”
“It is very hard to find an honest reliable company that does not over charge on service and parts.”
“He clearly explained our options and was in and out quickly.”
“The whole experience was smooth, reliable, and done right.”
People customers mention
Brandon28 reviews
Justin10 reviews
Ian8 reviews
Cody7 reviews
Daniel5 reviews
Jorge3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired ProStar Garage Doors for 4 kinds of job. Pick one to see what they paid and said.
Train6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Called for quote had it fixed in two days, very happy with work and the costs. If needed I will call them again.
Brittany11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Justin was so awesome! Very kind, explained everything he was doing, quick and efficient. I am so happy to know my garage is sealed going into this winter.
Reasonable priceService not listed
Chace6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Daniel replaced our broken spring today and did a great job. He was professional, courteous, and fast. He clearly explained our options and was in and out quickly. I wouldn't hesitate to have them out the next time I need service.
Reasonable price
BrentLocal Guide · 193 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Stop looking and just call these folks. Unlike others that are not local and sub contractors, ProStar is 100% legitimate. Quality work and friendly staff make it a business you want to use, not that you have to use.
Great priceGarage door consultationGarage door design
MikeLocal Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Called Prostar garage door they sent Daniel out the same day. He did a great job solving my problem. Highly recommend them.
Reasonable priceService not listed
RonnieLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Pro Star Garage Doors delivered outstanding service when replacing our garage door openers. Their professionalism and promptness stood out from the very beginning, and the quality of their work was excellent. Daniel handled the installation for us and provided truly top‑notch service — knowledgeable, efficient, and…
Called for quote had it fixed in two days, very happy with work and the costs. If needed I will call them again.
Response from the owner · 19 hours ago
We really appreciate the 5-star review and are glad we could get your repair completed in just two days. It’s great to hear you were happy with both the work and the cost. If you ever need us again, ProStar Garage Doors is here to help.
vester ganeyLocal Guide · 27 reviewsiTotal number of Google reviews vester has written across all businesses on Google Maps, not just this one.
Justin was so awesome! Very kind, explained everything he was doing, quick and efficient. I am so happy to know my garage is sealed going into this winter.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 weeks ago
We really appreciate the 5-star review! Justin will be glad to hear your kind words about his clear communication, quick service, and professionalism. We’re happy your garage is sealed and ready for winter.
Chace Cobb6 reviewsiTotal number of Google reviews Chace has written across all businesses on Google Maps, not just this one.
Daniel replaced our broken spring today and did a great job. He was professional, courteous, and fast. He clearly explained our options and was in and out quickly. I wouldn't hesitate to have them out the next time I need service.
Price assessment: Reasonable price
Response from the owner · 4 weeks ago
We really appreciate the 5-star review! Daniel will be glad to hear your kind words about his professional, courteous, and fast service, and that he took the time to clearly explain your options. Thanks for choosing ProStar Garage Doors, and we’re here whenever you need us again.
Brent GaynorLocal Guide · 193 reviewsiTotal number of Google reviews Brent has written across all businesses on Google Maps, not just this one.
Stop looking and just call these folks. Unlike others that are not local and sub contractors, ProStar is 100% legitimate. Quality work and friendly staff make it a business you want to use, not that you have to use.
Price assessment: Great price
Services: Garage door consultation, Garage door design
Mike LowryLocal Guide · 43 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Called Prostar garage door they sent Daniel out the same day. He did a great job solving my problem. Highly recommend them.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 4 weeks ago
We appreciate the 5-star review and are glad Daniel could come out the same day to get your garage door problem solved. It’s great to hear he did a great job, and we truly appreciate the recommendation.
Ronnie EverettLocal Guide · 12 reviewsiTotal number of Google reviews Ronnie has written across all businesses on Google Maps, not just this one.
Pro Star Garage Doors delivered outstanding service when replacing our garage door openers. Their professionalism and promptness stood out from the very beginning, and the quality of their work was excellent. Daniel handled the installation for us and provided truly top‑notch service — knowledgeable, efficient, and incredibly personable. The whole experience was smooth, reliable, and done right. Highly recommend ProStar Garage Doors for anyone needing garage door or opener work.
Response from the owner · 4 weeks ago
We really appreciate your 5-star review and are glad to hear the opener replacement went smoothly. Daniel will be happy to know his knowledgeable, efficient, and personable service made such a strong impression. Thanks for recommending ProStar Garage Doors, and we’re here whenever you need us again.
Dennis Olson6 reviewsiTotal number of Google reviews Dennis has written across all businesses on Google Maps, not just this one.
Incredible service. From start to finish. From the time Madi picked up the phone it was a caring tone. She asked the right questions and even though she couldn’t get me physical service because of schedules being booked. She still went the extra mile to help. She had her colleague near by and asked him if he could help. It’s Friday Labor Day weekend. Here comes Brandon on the phone coaching me like he’s Phil Jackson of the Chicago bulls. He was calm and walked me through the steps like 5 times without me getting it. He was not frustrated instead he made me send pictures to insure he was giving me the right instructions for the device we were trying to program. He sent video link and followed up to make sure i got It. Yep i still didn’t get it. Again he did not change his tone or energy since it’s now 30 mins in to helping me. He slowed down even more to make sure i got It. Finally we were triumph with programming the garage door 45 mins later. Madi and Brandon save the freaking day!!!!!!! Give them people a raise or gift cards to favor spot. I tried but they wasn’t accepting any besides me leaving a review. Madi and Brandon sorry for delay on the review. I went Straight to celebration mode with some beers after yall assisted me in the clutch. Thank yall again for great service and patience with me.
Price assessment: Great price
Services: Garage door consultation
Tina Brown10 reviewsiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
We appreciate the 5-star review! It’s great to hear our team arrived on time and did a fabulous job. We’re glad you had a smooth experience with ProStar Garage Doors.
