Appliance parts supplier · Honolulu, HI · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 37 refrigerator repair servicesiPosition by Experts Score among all companies we track in this category. · better than 97%
5.0★★★★★66 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise the staff for their helpfulness, patience, and ability to diagnose appliance issues, often noting that the store has specific parts in stock to avoid long shipping delays. Reviewers highlight reasonable pricing compared to online options and the convenience of same-day pickup or quick delivery. One reviewer noted that the parking entrance is not on Lagoon Drive, as that driveway is exit only. The business maintains a perfect five-star rating from sixty-six reviews, with the owner responding to seventy-seven percent of them.
Google rating: 5.0 out of 5 from 66 reviews (100% five-star).
Reviews on this page: 66 Google reviews (58 with written comments, 5 with photos).
Owner responses: the business replied to 77% of reviews.
Most recent review: September 8, 2026.
Service: Refrigerator Repair Service serving Honolulu, Hawaii.
Data from Google, last updated October 26, 2026.
Score profile vs other refrigerator repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
PRS Parts & AppliancesRefrigerator Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.PRS Parts & Appliances: 99/100 on this factor. Category median: 89.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.PRS Parts & Appliances: 98/100 on this factor. Category median: 84.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.PRS Parts & Appliances: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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Bar = this company · dark tick = category median.
Star ratings
66 Google reviews we collected
5.0of 5
5 stars66100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 58 written reviews
100%praise
Praise74100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3142%
Speed & response1216%
Quality & results1115%
Price & value1014%
Would recommend811%
Communication11%
Honesty & trust11%
What customers talk about
We read 58 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Staff was patient with me and took their time to help me find the problem with my dryer.”
“Took the part in to the store and was helped immediately.”
“Very thorough and straightforward, I ordered the parts directly from the manufacturer and it arrived surprisingly quickly from the mainland.”
“Parts were a reasonable price, Shipping & handling was expensive but it can't be helped since we're on an island & beyond PRS' control.”
“A bigbox store strongly recommended PRS Parts, for some dryer replacement parts.”
“I explained my situation and he took the time to show me different models.”
“He didn’t pressure me, just listened, explained, and genuinely tried to help.”
People customers mention
Mark3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Kyara4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
5 star service!!! Called looking for a part for my dryer, didn’t know what any of the numbers meant. Took the part in to the store and was helped immediately. Glad I did, come to find out the part I was trying to replace didn’t need to be replaced, it was another part that needed to be changed. Staff was patient…
Jose4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Always the best service! They were able to check the parts for continuity and help diagnose my dryer. Always my first stop when fixing my home appliances.
Pang1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
The staff at PRS Parts are always super helpful. Go check them out. They can always point you in the right direction
Joey1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Great customer service!!! Had all the parts I needed in stock. I’ll definitely be buying parts from here again.
Alexis4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Amazing customer service! The staff is always so friendly, helpful, and knowledgeable. My husband loves shopping here for parts, they make the whole experience easy. Definitely recommend (:
Raul3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Awesome customer service and had the part I needed for a great price. Highly recommend.
5 star service!!! Called looking for a part for my dryer, didn’t know what any of the numbers meant. Took the part in to the store and was helped immediately. Glad I did, come to find out the part I was trying to replace didn’t need to be replaced, it was another part that needed to be changed. Staff was patient with me and took their time to help me find the problem with my dryer. Thank you PRS staff!
Ivonne LeeLocal Guide · 9 reviewsiTotal number of Google reviews Ivonne has written across all businesses on Google Maps, not just this one.
Shout out to Mark specifically - I called and visited 2 other parts stores for replacement refrigerator parts (Our tenants had shattered multiple bins & the plastic cover for their glass panel in the fridge) for our Insignia Refrigerator - Model NS-RTM21SS7.
The other store let me know they did not carry parts and sent me on my way, whereas Mark took the time to hunt down the parts from the manufacturer (Midea) for me. I did have to follow up via phone call in the following days since they were so busy when I initially called.
He emailed me a diagram and identified the replacement parts so it was easy for me to order exactly what we needed. Very thorough and straightforward, I ordered the parts directly from the manufacturer and it arrived surprisingly quickly from the mainland.
Parts were a reasonable price, Shipping & handling was expensive but it can't be helped since we're on an island & beyond PRS' control. Overall process was about 7-10 days from start to finish.
Peter KyriakakisLocal Guide · 13 reviewsiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Always the best service! They were able to check the parts for continuity and help diagnose my dryer. Always my first stop when fixing my home appliances.
Response from the owner · 5 months ago
Thank you Jose for always coming in and entrusting us with your appliance parts needs. We appreciate the great review!
Pang Rentals1 reviewiTotal number of Google reviews Pang has written across all businesses on Google Maps, not just this one.
Amazing customer service! The staff is always so friendly, helpful, and knowledgeable. My husband loves shopping here for parts, they make the whole experience easy. Definitely recommend (:
Response from the owner · Edited 5 months ago
Thank you for your wonderful review Alexis and we are glad to be of help!
