Physical therapy clinic · Milwaukee, WI · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%99+30.5Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 181 physical therapistsiPosition by Experts Score among all companies we track in this category. · better than 92%
5.0★★★★★69 Google reviews
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate PT Plus five stars based on sixty-nine reviews, with the owner responding to forty-three percent of comments. Patients describe effective treatments for back pain, balance issues, and post-surgical recovery, highlighting the clinic's punctuality, calm environment, and clear communication. Reviewers note that therapists provide practical home exercises and manage insurance billing, while no low-star excerpts are present to indicate recurring criticisms.
Google rating: 5.0 out of 5 from 69 reviews (100% five-star).
Reviews on this page: 69 Google reviews (51 with written comments).
Owner responses: the business replied to 43% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
PT PlusPhysical Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.PT Plus: 100/100 on this factor. Category median: 96.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.PT Plus: 99/100 on this factor. Category median: 96.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.PT Plus: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
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Bar = this company · dark tick = category median.
Star ratings
69 Google reviews we collected
5.0of 5
5 stars69100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 51 written reviews
95%praise
Praise4095%
Complaints25%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude2150%
Would recommend921%
Quality & results512%
Speed & response37%
Communication25%
Honesty & trust25%
What customers talk about
We read 51 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Grateful to have found such a knowledgeable, intuitive and experienced PT.”
“If you want results with a healing experience, PT Plus is highly recommended!”
“Dave does a wonderful Job of assessing the situation, making adjustments and manipulations during a visit, and leaving you with at home instructions t…”
“I-look forward to healing quickly with her help and direction.”
“They are easy to work with and schedule with and they worked with my insurance for me.”
“If you need PT, put your faith & trust in Dr.”
People customers mention
Dusold14 reviews
Carol11 reviews
View3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MargaretLocal Guide · 82 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I found that PT PLUS helped me. When I started I could not walk well and with in a few weeks, I am walking straight again. I have nothing but praises for the work Carol did on me to get me going again.
Yolanda1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Thank YOU, Dr. Carol Dusold, at PT Plus in Bayview. I always get pain relief when I finally make time to work with you. Personal, professional and kind. Did I forget to say that I end up feeling like Super Woman too with all that I accomplish when I feel better. I am grateful. Thank YOU, Yolanda,
Mike10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Carol is very knowledgeable and caring. An excellent mix of practical exercises and a reassuring and healing approach to working with clients. If you want results with a healing experience, PT Plus is highly recommended!
Eileen7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Thank You PT Plus Bay View. I grateful to have skilled professionals right in my neighborhood. I have chosen the perfect provider to guide me back to sports I love
Bob10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★
Carol is the best. Listens to me, gives more exercises when I'm ready and always has a positive attitude. A back condition I've had for 2 years is already better. Thanks, Carol
Martina6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Carol Dusold at Bay View PT Plus is an outstanding physical therapist. She is knowledgeable, experienced, and compassionate. The exercise plan she developed for me helped to improve pain and mobility within days. Her office is calming and welcoming. I highly recommend Carol for expert therapy.
I found that PT PLUS helped me. When I started I could not walk well and with in a few weeks, I am walking straight again. I have nothing but praises for the work Carol did on me to get me going again.
Response from the owner · a month ago
Thanks for sharing your story Margaret! Keep moving!
Yolanda Cortez1 reviewiTotal number of Google reviews Yolanda has written across all businesses on Google Maps, not just this one.
Thank YOU, Dr. Carol Dusold, at PT Plus in Bayview. I always get pain relief when I finally make time to work with you. Personal, professional and kind. Did I forget to say that I end up feeling like Super Woman too with all that I accomplish when I feel better. I am grateful. Thank YOU, Yolanda,
Denny Rauen7 reviewsiTotal number of Google reviews Denny has written across all businesses on Google Maps, not just this one.
Carol is very knowledgeable and caring. An excellent mix of practical exercises and a reassuring and healing approach to working with clients. If you want results with a healing experience, PT Plus is highly recommended!
Deb Cie9 reviewsiTotal number of Google reviews Deb has written across all businesses on Google Maps, not just this one.
Thank You PT Plus Bay View. I grateful to have skilled professionals right in my neighborhood. I have chosen the perfect provider to guide me back to sports I love
Bob Foote10 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Carol is the best. Listens to me, gives more exercises when I'm ready and always has a positive attitude. A back condition I've had for 2 years is already better. Thanks, Carol
Martina Adams6 reviewsiTotal number of Google reviews Martina has written across all businesses on Google Maps, not just this one.
Carol Dusold at Bay View PT Plus is an outstanding physical therapist. She is knowledgeable, experienced, and compassionate. The exercise plan she developed for me helped to improve pain and mobility within days. Her office is calming and welcoming. I highly recommend Carol for expert therapy.
Jennifer Daul1 reviewiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.