Analyzing 9,114,2679.1M ReviewsFor 25,81725.8K Experts
Google reviewers rate Pucher's Design Center 4.5 out of 5 stars based on 35 reviews, with the owner responding to 91% of feedback. Customers frequently praise the knowledgeable and friendly staff, as well as the punctuality and quality of installation teams for flooring and window treatments. While some note that prices are higher than big-box retailers, recurring criticisms in low-star reviews involve inaccurate measurements, missed appointments, and a lack of accountability for installation errors.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
35 Google reviews we collected
Phrases our text analysis found in 32 written reviews
How often each topic comes up in the written reviews
We read 32 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The gals in the showroom were super friendly and helpful!”
“I had a great experience working with the staff at Pucher’s and would definitely recommend them to anyone looking for flooring, window treatments or o…”
“We visited Pucher's Broadview Heights because it is a local business and thoroughly appreciated Callen's attention to detail.”
“The installers were amazing and so knowledgeable and efficient.”
“Claudia is incredible--she is very knowledgeable yet explained everything in a way that someone with little to no experience in home remodeling (like…”
“With her help we selected 1,638 square feet of carpet that hit all our important points and bought it at a competitive price.”
“We can honestly recommend Pucher’s without reservation and invite them to give prospective customers our phone number, or to bring them to our home to…”
praise complaint · found by our text analysis, Google review wording unchanged.
The gals in the showroom were super friendly and helpful! I purchased darkening blinds, and the installers were very nice as well. I have purchased blinds from Pucher’s before and would go back again! Excellent service and quality!
Everything was great. The installers were amazing and so knowledgeable and efficient. I definitely recommend Puchers to everyone.
We have used Pucher’s for all our floors. Carpet & Core Tec. Claudia was extremely knowledgeable/patient/helpful. Our Installers (Kevin most recently) Both were perfectionist!. We would highly recommend using Pucher’s. Products are excellent quality and good prices. We recommend them to all our family and friends! 🩷
Easy to work with. Showed up when they said they would. Took measurements. Took about 3 weeks for the shades to come in. Installed them on all my windows in about an hour. They are beautiful and work perfectly for what I needed. I would highly recommend.
Good prices and very helpful and knowledgeable sales associates. Repeat customer. Will continue to use for all my flooring needs.
I had window treatments done at Puchers and Lowe’s. I got everything the way I ordered from Pucher’s but I feel the measurements done were not accurate. There are spaces on the sides of the windows letting light in. Lowe’s did a much better job of accurately measuring and thus there are no gaps at the sides.
4.5 ★★★★★ 35 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The gals in the showroom were super friendly and helpful! I purchased darkening blinds, and the installers were very nice as well. I have purchased blinds from Pucher’s before and would go back again! Excellent service and quality!
Everything was great. The installers were amazing and so knowledgeable and efficient. I definitely recommend Puchers to everyone.
We have used Pucher’s for all our floors. Carpet & Core Tec. Claudia was extremely knowledgeable/patient/helpful. Our Installers (Kevin most recently) Both were perfectionist!. We would highly recommend using Pucher’s. Products are excellent quality and good prices. We recommend them to all our family and friends! 🩷
Quality service and caring staff!
Hi Judy, Thank you for the kind words! We take pride in providing quality flooring and window treatment service with a caring, knowledgeable staff at our Broadview Heights showroom. We truly value your business and look forward to helping with future home projects. – The Pucher's Design Center Team
Easy to work with. Showed up when they said they would. Took measurements. Took about 3 weeks for the shades to come in. Installed them on all my windows in about an hour. They are beautiful and work perfectly for what I needed. I would highly recommend.
Hi Jane, Thank you for sharing your experience! We're glad our team showed up on time, took precise measurements, and made the custom window treatment process easy. Custom shades are worth the short wait, and we're thrilled you love the result. We look forward to assisting with your next home project in Broadview Heights! – The Pucher's Design Center Team
Good prices and very helpful and knowledgeable sales associates. Repeat customer. Will continue to use for all my flooring needs.
Hi Joe, Thank you for your continued trust and support! We’re thrilled to hear that our sales associates were helpful and knowledgeable, and that you’re happy with our pricing. At Pucher’s Design Center, we take pride in providing quality flooring, window treatments, and expert installation services. We look forward to assisting you with all your future flooring needs! – The Pucher’s Design Center Team
I had window treatments done at Puchers and Lowe’s. I got everything the way I ordered from Pucher’s but I feel the measurements done were not accurate. There are spaces on the sides of the windows letting light in. Lowe’s did a much better job of accurately measuring and thus there are no gaps at the sides.
Hi Sandra, Thank you for taking the time to share your experience. I’m sorry to hear about the light gaps you’re seeing — that’s never the result we want for any customer, and I understand how frustrating that can be. Your project dates back to 2022, and since then Pucher Design Center has transitioned to new ownership and updated many of our processes. We truly value all feedback, but we do wish reviews reflected more current experiences with how we operate today. We also don’t have any record of service calls or follow-up requests regarding this window treatment project, so we were never made aware of any issues to address. That said, we’d be more than happy to take another look now and see if there’s anything we can do to help make it right. Please call us today. Thank you again for sharing your thoughts. – Pucher Design Center
100% would not recommend they showed up to my house and left did not keep the appointment and made excuses as to why, claiming that the tile was being laid downeven though the person on the phone informed us that something completely different was going to happen! I spoke with Susan from their company this morning. She told me the designer and the person measuring would be out to measure and they were well aware. I would not be in the home a half hour after the appointment. I received a call stating that they came and they left claiming they could not do their job because of tile being laid, which was not true I highly suggest use a different company!! There are other options that would probably handle this more professionally when someone’s prepared to spend a great amount of money on something it should not be handled in this manner I’ve attached pictures of the room where Claudia and the other very rude woman claimed were nowhere near ready showing that the tile is clearly done, the grout is dried and the window in the bedroom area doesn’t even have tile. and are complaining that no one here “” speaks English, which is far from the truth and why would that even matter Luckily, for this company, Google will not let me upload the video that I have sent to their office showing the women complaining about that which is extremely concerning unprofessional and racist Also stating that they can wait till next week for my appointment, it doesn’t look like it’s ready for anything anyway Although these pictures clearly tell a different story, one of the women’s name was Claudia
We’re very sorry to hear about your experience and understand how frustrating that must have been. This isn’t the level of service we strive to provide. Our goal is always clear communication and professionalism on every visit. Please give us a call at (440) 234-0991 so we can review the situation personally and make things right. — The Pucher’s Design Center Team
I would like to recognize Griffin Slesinger who works for Above mentioned Co. He refers to himself as an installer. I can assure you that he's much more than that. He installed a sliding door window covering yesterday, and discovered that there was a factory caused defect, which prevented the covering from opening & clousing properly. Using his gift of math & measuring he was able to correct an engineering defect. Installers normally don't have that skill set. I hope Griffin gets recognized & rewarded for his outstanding performance.
Thank you so much, Jerry, for taking the time to share this thoughtful review! We’re thrilled to hear about the outstanding service Griffin provided. His attention to detail, problem-solving skills, and dedication truly set him apart. At Calvetta Bros., we’re proud to have team members who go above and beyond—whether it’s with flooring installations or other home projects. We’ll be sure to recognize Griffin for his excellent work, and we greatly appreciate your recommendation!
We went with Puchers because of the reviews of great customer service. They did not disappoint. Lisa was a great help in helping us choose and procure our stack stone and Chuck and the installers were incredible. A great experience overall with a beautiful result
Thank you so much for your kind words! We’re thrilled you had a great experience with Lisa, Chuck, and our team, and we’re so glad you love the results. Let us know if you need anything in the future!
Pucher's Design Center: Flooring & Window Treatments on Google Maps →
Analyzing 9,114,2679.1M ReviewsFor 25,81725.8K Experts
