Furniture store · Livingston, TN · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%67+42.6Reliability 28%53+15Replies to reviews 8%62+5.1Experts Score= 63Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 41 electronics repair shopsiPosition by Experts Score among all companies we track in this category. · better than 28%
4.6★★★★★112 Google reviews · 24 photos
80%five-star reviews
4.80★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Puckett's Furniture Appliance 4.6 out of 5 based on 112 reviews, with the owner responding to 61% of feedback. Customers frequently highlight prompt same-day delivery, helpful staff who assist with mattress selection, and positive communication regarding delivery times. Recurring themes include friendly service and the convenience of a local storefront. However, several low-star reviews criticize the store for high pricing on furniture sets and mention dissatisfaction with product durability or warranty support.
Google rating: 4.6 out of 5 from 112 reviews (80% five-star).
Reviews on this page: 112 Google reviews (82 with written comments, 7 with photos).
Owner responses: the business replied to 61% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyElectronics Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Puckett's Furniture Appliance: 67/100 on this factor. Category median: 79.B
67
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Puckett's Furniture Appliance: 53/100 on this factor. Category median: 72.C
53
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Puckett's Furniture Appliance: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Puckett's Furniture Appliance: 62/100 on this factor. Category median: 60.B
62
Bar = this company · dark tick = category median.
Star ratings
112 Google reviews we collected
4.6of 5
5 stars9080%
4 stars98%
3 stars33%
2 stars54%
1 star54%
Praise vs complaints
Phrases our text analysis found in 82 written reviews
91%praise
Praise7991%
Complaints89%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2933%
Speed & response1517%
Price & value1416%
Would recommend1214%
Quality & results1113%
Communication45%
Honesty & trust22%
What customers talk about
We read 82 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Josh is an amazing sales person, not only friendly but was patient with all my questions,bit was truly a pleasant experience”
“Thank you, Puckett's Furniture and Josh Ford, for making the purchase of a bed for my mom's visit happen so easily and quickly!”
“And thanks to Josh, we got what was best for both of us and it has been worth every penny.”
“Way too expensive”
“We recommend checking them out for any of your furniture.”
“Never again will i purchase anything like this.”
“Our favorite delivery guys did their usual excellent job!”
“And worst of all, my parents lost over $2000 on furniture that they had for a little over a year.”
“Josh at Puckett's Furniture was easy to work with and made us feel welcome and at home.”
“That alone made us feel that we were in the right place for honest and dependable business.”
People customers mention
Josh15 reviews
Ford3 reviews
Wesley3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SScott9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Thank you, Puckett's Furniture and Josh Ford, for making the purchase of a bed for my mom's visit happen so easily and quickly! Josh worked with us to make sure the bed we bought was comfortable and the right height for my mom. Josh made sure we got the bed the same day, texting us when to expect delivery. Our…
MMelody8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We purchased a love seat and couch from Pucketts Furniture.
Josh is an amazing sales person, not only friendly but was patient with all my questions,bit was truly a pleasant experience
The delivery men were great They were respectful friendly and here in the time frame that we were told , so we weren't waiting all…
SSusan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Josh at Puckett's Furniture was easy to work with and made us feel welcome and at home.We recommend checking them out for any of your furniture.
JJamie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Supporting local is always our priority, and being able to walk-in to a local storefront and have business taken care of the same day truly sets Puckett’s apart. The ease that comes with working with the guys at Puckett’s from initial purchase to install is smooth sailing- they go out of their way to accommodate…
NNatalee1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Love this store and people. Bought multiple beds from here. Josh is very personable and accommodating! Would definitely recommend purchasing from him and this store!
SStephanie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Josh Ford at Puckett's furniture did it again! No matter what our needs are, he makes us feel like family! We LOVE our newest chair! Highly recommend!
Thank you, Puckett's Furniture and Josh Ford, for making the purchase of a bed for my mom's visit happen so easily and quickly! Josh worked with us to make sure the bed we bought was comfortable and the right height for my mom. Josh made sure we got the bed the same day, texting us when to expect delivery. Our favorite delivery guys did their usual excellent job! Always have a great experience with Puckett’s team!
Response from the owner · a week ago
We could not be happier to serve the Thompson's! It is always a pleasure to help furnish your beautiful home! Thank you for your support, Susan and Scott!
M
Melody Southern8 reviewsiTotal number of Google reviews Melody has written across all businesses on Google Maps, not just this one.
We purchased a love seat and couch from Pucketts Furniture.
Josh is an amazing sales person, not only friendly but was patient with all my questions,bit was truly a pleasant experience
The delivery men were great They were respectful friendly and here in the time frame that we were told , so we weren't waiting all day for our purchase. I can see why this company has been around for so many years.
Response from the owner · a week ago
Thank you for sharing your experience, Melody! We are so blessed to have wonderful customers like you!
S
Susan Burgess1 reviewiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Supporting local is always our priority, and being able to walk-in to a local storefront and have business taken care of the same day truly sets Puckett’s apart. The ease that comes with working with the guys at Puckett’s from initial purchase to install is smooth sailing- they go out of their way to accommodate their customers. Go see Josh for all of your furniture needs!
-Williams Family
Response from the owner · 3 weeks ago
Thank you Williams Family!!! We are so fortunate to have customers like you! Your support and taking time to share your experience means the world to us!
N
Natalee Allen1 reviewiTotal number of Google reviews Natalee has written across all businesses on Google Maps, not just this one.
Love this store and people. Bought multiple beds from here. Josh is very personable and accommodating! Would definitely recommend purchasing from him and this store!
Response from the owner · 4 weeks ago
Thank you for choosing Puckett's, Natalee! This is exactly the feedback we love to hear!
S
Stephanie Nelson9 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Josh Ford at Puckett's furniture did it again! No matter what our needs are, he makes us feel like family! We LOVE our newest chair! Highly recommend!
Response from the owner · a month ago
It is always a pleasure to see you, Stephanie! Thank you for your business over the years and we hope you love the new chair for many years to come! We are so grateful for customers like you!
J
Jackie Brazil3 reviewsiTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
I have nothing but great things to say! Wesley & Josh both went out of their way to make sure we were getting exactly what we wanted! Highly recommend!!! Great prices and top notch service!!!
Response from the owner · a month ago
Yay! This is exactly the feedback we love to hear! Carie, it has been a pleasure to serve you and we hope you love the new furniture!
C
Cynthia Cooper Smith1 reviewiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
Best customer service I have ever received with any purchase I ever made
..above and beyond.. delivered and set up.. perfect.. loved the fact that one could see what it was like hooked up to TV.. amazing..superb.. Josh and Wesley Puckett where spectacular.can't say enough good things about Puckett's.. 💯
Response from the owner · a month ago
This warms our hearts! Josh, Wesley and the whole Puckett's team are honored to serve you!
