Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Google reviewers rate the shop 4.8 out of 5 based on 533 reviews, with the owner responding to 37% of them. Customers frequently praise the friendly staff, competitive pricing on firearms and ammunition, and helpful service during browsing or purchases. However, several low-star reviews highlight recurring issues with rude or unprofessional counter interactions, including complaints about being rushed near closing time, threats regarding merchandise, and refusal to sell to specific customers, which some feel undermines the store's otherwise positive reputation.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and replies to reviews; weakest: momentum.
Bar = this company · dark tick = category median.
533 Google reviews we collected
Phrases our text analysis found in 393 written reviews
How often each topic comes up in the written reviews
We read 393 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“September is so nice and love the hospitality as you walk in, and they have the best prices on guns and ammo!”
“Wish I could give it 0 pair of ladies rude the worst customer service do not do business with these ladies”
“The hilarious & educated staff make each visit worth it.”
“Extremely knowledgeable employees, so don’t ever feel like you’re getting ripped off a deal or even over priced on an item.”
“Additionally, if the need arises and you have to pawn or sell some of your own valuables, look no further than The Gun Shop & Trading Post.”
“Samantha is great and extremely helpful, always a wonderful experience.”
“Terrible service and rude staff!”
“Worked with me on the price quick in and out I will be back soon”
“Staff took care of the sale and answered all my questions.”
“…rearm jewelry you need too sell or pawn something they always put you trust very wonderful amazing people who always treat you like family other than…”
praise complaint · found by our text analysis, Google review wording unchanged.
I always get a friendly greeting. They let you browse but will give you all the help you want if you ask a question. I simply look to see if there is anything new on the wall that I might want.
September is so nice and love the hospitality as you walk in, and they have the best prices on guns and ammo! Thanks guys for being amazing.
Wish I could give it 0 pair of ladies rude the worst customer service do not do business with these ladies
Went in 20 minutes before closing and was informed I needed to look fast because they were leaving only made a purchase because the item wasn't readily available anywhere else but won't be back.
Great staff that TRULY care. I have had nothing but great experiences at our small town gun shop. I never purchase guns, but have purchased other items at the store and have had the best customer service anyone could ask for! September always takes care of me and my needs.
Rude & unprofessional. This gun shop has a young lady representing them at the front counter with an attitude which is a huge mistake. She is beyond rude, confrontational and has no courtesy. She is in need of some serious corrective training in customer service. Im a 21 year military retiree and also owned an…
4.8 ★★★★★ 533 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I always get a friendly greeting. They let you browse but will give you all the help you want if you ask a question. I simply look to see if there is anything new on the wall that I might want.
September is so nice and love the hospitality as you walk in, and they have the best prices on guns and ammo! Thanks guys for being amazing.
Great selection and above and beyond service! Highly recommend!!!
Wish I could give it 0 pair of ladies rude the worst customer service do not do business with these ladies
The got alot of guns and ammo even hard to find ammo stop in and buy a gun
Love this place! Always works with me and helps me the best the can every time!
Went in 20 minutes before closing and was informed I needed to look fast because they were leaving only made a purchase because the item wasn't readily available anywhere else but won't be back.
September was really nice!
Always a pleasure to do business with !
Great staff that TRULY care. I have had nothing but great experiences at our small town gun shop. I never purchase guns, but have purchased other items at the store and have had the best customer service anyone could ask for! September always takes care of me and my needs.
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
