Analyzing 6,654,9576.7M ReviewsFor 18,63618.6K Experts
Customers frequently praise Pullen Motors for transparent pricing, honest communication, and timely service on a range of repairs including diagnostics, engine work, and maintenance. The shop is noted for handling foreign and luxury vehicles with professional care, often providing clear cost explanations without pressure for additional services. However, some reviews indicate instances where specific repairs failed or required rework, leading to extra costs and inconvenience for the vehicle owner.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Bar = this company · dark tick = category median.
437 Google reviews we collected
Phrases our text analysis found in 369 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 369 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team provided an exceptional experience—attentive service, seamless communication, and my car was fixed and back on the road in no time.”
“They also prepared me for worst case scenario pricing and lowered the final price after repairs were complete.”
“Went well and the team there was kind and professional.”
“Pullen Motors is one of my go to shops when I need to get it done right, at a fair price and on time.”
“Pullen has consistently provided quality and conscientious service that is both timely and affordable.”
“They do work with integrity with out screwing you over or price gouging you (this is coming from a female - and in the auto repair industry it’s reall…”
“Completely transparent and honest with any issues your vehicle might have, and no pressure to spend a ton of money.”
“100% recommend them… and will only service my car with them moving forward.”
“TLDR: they get all the stars and can't recommend this shop enough!”
“I deal with all types of shops all the time and none have the level of communication, timeliness, and transparency as I’ve experienced with Pullen Motors.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Pullen Motors for 8 kinds of job. Pick one to see what they paid and said.
Hugely impressed with Pullen!! Very knowledgeable and super friendly people. Completely transparent and honest with any issues your vehicle might have, and no pressure to spend a ton of money. Pullen is great!
Had an oil change done here Friday. Went well and the team there was kind and professional. Ruby and Adam were helpful and kind. They even dropped my car off at my house afterwards despite their busy schedule. I will return for work on my non-warranty eligible vehicles lol.
Pullen Motors is one of my go to shops when I need to get it done right, at a fair price and on time. Phillip and his entire Team are very passionate about what they do and it shows. They are truly a Family operated business focused on customer satisfaction and giving back to the community. If you are looking for an…
The team provided an exceptional experience—attentive service, seamless communication, and my car was fixed and back on the road in no time. I had a very serious issue with my car and they were able to look at it right away, got a quick diagnostic, and parts were ordered quickly. I’m still surprised how great the…
Had a great experience at Pullen Motors. The battery in my car was all of a sudden dying overnight and we couldn’t figure out why Pullen was able to diagnose the problem. They got us fixed up and also had some other services performed. Everything runs and drives perfect now thank you
The entire staff is great! Starts with the front of house and the team doing the scheduling, etc,. They are super friendly and happy to answer questions. And, then the team that does the work…there’s a reason Pullen Motors has a great reputation…the best!
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 39 | — |
| General repairs & maintenance | 37 | — |
| Auto maintenance | 20 | — |
| Electrical repair | 15 | — |
| Auto engine diagnostic | 14 | — |
| Engine repair | 13 | — |
| Brake service & repair | 10 | — |
| Air & cabin filter replacement | 8 | — |
5.0 ★★★★★ 437 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Hugely impressed with Pullen!! Very knowledgeable and super friendly people. Completely transparent and honest with any issues your vehicle might have, and no pressure to spend a ton of money. Pullen is great!
Had an oil change done here Friday. Went well and the team there was kind and professional. Ruby and Adam were helpful and kind. They even dropped my car off at my house afterwards despite their busy schedule. I will return for work on my non-warranty eligible vehicles lol.
Pullen Motors is one of my go to shops when I need to get it done right, at a fair price and on time. Phillip and his entire Team are very passionate about what they do and it shows. They are truly a Family operated business focused on customer satisfaction and giving back to the community. If you are looking for an automotive repair facility that has your best interest in mind not theirs this is it. Give them a try and you too will feel like part of their family.
The team provided an exceptional experience—attentive service, seamless communication, and my car was fixed and back on the road in no time. I had a very serious issue with my car and they were able to look at it right away, got a quick diagnostic, and parts were ordered quickly. I’m still surprised how great the team is… also, it’s not always that easy to find someone who works with Mercedes and do it so quickly. 100% recommend them… and will only service my car with them moving forward.
Had a great experience at Pullen Motors. The battery in my car was all of a sudden dying overnight and we couldn’t figure out why Pullen was able to diagnose the problem. They got us fixed up and also had some other services performed. Everything runs and drives perfect now thank you
The entire staff is great! Starts with the front of house and the team doing the scheduling, etc,. They are super friendly and happy to answer questions. And, then the team that does the work…there’s a reason Pullen Motors has a great reputation…the best!
A+ and fast and professional and friendly
I’ve sent FOUR vehicles to Pullen Motors in the last 2 weeks. I deal with all types of shops all the time and none have the level of communication, timeliness, and transparency as I’ve experienced with Pullen Motors.
Excellent customer customer Ruby and Jordan explained cost and alternatives clearly.
Amazing, honest, people!! The service is incomparable. Looks like I found my new shop!!
Analyzing 6,654,9576.7M ReviewsFor 18,63618.6K Experts
