Analyzing 6,790,8106.8M ReviewsFor 19,18819.2K Experts

Experts Reviews · Company report
Pullen Motors logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Pullen Motors

Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 5.0★ from 437 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pullen Motors is better than 98% of auto repair shops.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pullen Motors is better than 98% of auto repair shops.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pullen Motors is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pullen Motors is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pullen Motors is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pullen Motors is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Pullen Motors for 8 kinds of job.

Pullen Motors for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#47 / 151
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Auto engine diagnostic”

G2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Phillip & Taylor Pullen are absolutely the best to work with. We have complete confidence in having our vehicles worked on here. They did a fantastic job with our car. They were very upfront with what the vehicle needed and what the cost would be, but allowed us to decide what we wanted done without pressure. Our…

General repairs & maintenanceAuto engine diagnosticAuto maintenance
Skip6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Pullen Motors has been fantastic n dealing with 2 separate vehicles that I’ve needed work on. Great communication, great service!

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticEngine repair
bonita5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I always feel safe using Pullen, they are like family.

Reasonable priceAuto engine diagnosticService not listed
Khenai6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jorden was very helpful & thorough with The whole process. Having your car in the shop is a big hassle on headache, but she made the process easy and smooth.

Reasonable priceAuto engine diagnosticService not listed
kellyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great place to take your vehicle! I’ve taken three different vehicles from two different Mercedes to a 23 year-old Ford ranger truck to get serviced and repaired. The prices are much cheaper than any of the other places that I’ve dealt with… especially Mercedes dealership prices.. What really sets this place apart…

Great priceGeneral repairs & maintenanceAuto engine diagnosticOil change
PawelLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Fantastic shop to deal with! Dillon was able to get my R32 in at the last minute for an AC check up and minor maintenance right before my drive to Wookies in the Woods. Professional, knowledgeable, and efficient, can’t ask for more in a shop

General repairs & maintenanceAuto A/C rechargeAuto engine diagnostic
A.7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Pullen Motors is an awesome auto repair shop that provides high‑quality, reliable service. Every member of the team is skilled, knowledgeable, friendly, and genuinely helpful. They went beyond simply fixing my car—they performed a full root‑cause analysis to understand the issue thoroughly. They shared their…

Great priceElectrical repairAuto battery replacementGeneral repairs & maintenance
BrianLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Excellent customer service. Clear communication and fair pricing. Work done right the first time and in a timely manner.

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceAuto engine diagnostic
WilliamLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Great Service! Prompt, thorough, friendly - take all our foreign vehicles there now 👍

Reasonable priceAuto engine diagnosticOil change
Tyler5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The owner of Pullen Motors, Philip, is an awesome dude. His team that he has surrounded himself with are killer as well. They all are very helpful and you don’t need to worry about being jerked around. These guys know their stuff and they shoot you straight. They want what’s best for their customers and it’s very…

Reasonable priceElectricalAuto engine diagnosticEngine repair
c10chevyify5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★

Very appreciative of Phillip, Taylor, and their team at Pullen Motors for getting my vw cc back up and running!!

Customer photo from c10chevyify's review
Great priceAuto engine diagnosticEngine repair
ReeseLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Pullen Motors is a place you can trust for them to do an excellent job servicing your vehicle with great customer service! I take both of my vehicles there to be serviced!

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticAuto brake repair
RCR2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Good peeps and great service. Have had VW, Audi & Toyotas worked on at Pullen. Also a community partner helping Foster Kids with The First Car Project

Auto battery replacementGeneral repairs & maintenanceSteering & suspension replacement
Richard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

General repairs & maintenanceAuto engine diagnosticAuto engine tuning

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 55%Overpriced 2%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Oil change39—
General repairs & maintenance37—
Auto maintenance20—
Electrical repair15—
Auto engine diagnostic14—
Engine repair13—
Brake service & repair10—
Air & cabin filter replacement8—

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