Analyzing 6,700,0396.7M ReviewsFor 18,78818.8K Experts

Experts Reviews · Company report
Pullen Motors logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Pullen Motors

Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 5.0★ from 437 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pullen Motors is better than 98% of auto repair shops.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pullen Motors is better than 98% of auto repair shops.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pullen Motors is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pullen Motors is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pullen Motors is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pullen Motors is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Pullen Motors for 8 kinds of job.

Pullen Motors for battery

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Battery”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#34 / 105
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Battery”

Payton12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Pullen Motors is the only mechanic I will bring my car to and trust I’m getting the right work done at the best price. As a woman, coming to a mechanic shop is always stressful…but knowing Pullen Motors is women owned and staffed is a giant sigh of relief. Their communication is top notch and their staff and…

Great priceGeneral repairs & maintenanceAuto battery maintenanceAuto brake replacement
Kat15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Couldn’t be happier! Rubie really takes the time to answer all your questions and explain everything, she’s super knowledgeable and super friendly! Took my Audi there for repairs and the cost was much better than anyplace else in town! Sometime later I needed a second opinion on another repair so I called them. They…

Great priceAuto battery replacementBattery
A.7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Pullen Motors is an awesome auto repair shop that provides high‑quality, reliable service. Every member of the team is skilled, knowledgeable, friendly, and genuinely helpful. They went beyond simply fixing my car—they performed a full root‑cause analysis to understand the issue thoroughly. They shared their…

Great priceElectrical repairAuto battery replacementGeneral repairs & maintenance
ReeseLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Pullen Motors is a place you can trust for them to do an excellent job servicing your vehicle with great customer service! I take both of my vehicles there to be serviced!

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticAuto brake repair
RCR2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Good peeps and great service. Have had VW, Audi & Toyotas worked on at Pullen. Also a community partner helping Foster Kids with The First Car Project

Auto battery replacementGeneral repairs & maintenanceSteering & suspension replacement
chadLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Pullen Motors was highly recommend by another shop for import repairs( VW MK4 ) The were able to do my timing belt and clutch in one day. They are two of the best up and coming shops for import repairs and are big car enthusiast. They have done several repair to many of my vehicles and people I have recommended to…

BatteryBrakesEngine repair
Jeff14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Took my BMW in for a quick job and only have good things to say. I would recommend this team to any of my friends or family. They were able to get me in and out in a timely manor and were extremely respectful. Will be using them moving forward for any work needed on my car.

Battery

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 55%Overpriced 2%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Oil change39—
General repairs & maintenance37—
Auto maintenance20—
Electrical repair15—
Auto engine diagnostic14—
Engine repair13—
Brake service & repair10—
Air & cabin filter replacement8—

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