Analyzing 6,750,3346.8M ReviewsFor 19,07219.1K Experts

Experts Reviews · Company report
Pullen Motors logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Pullen Motors

Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 5.0★ from 437 Google reviews

📞 Call (502) 365-3040Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pullen Motors is better than 98% of auto repair shops.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pullen Motors is better than 98% of auto repair shops.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pullen Motors is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pullen Motors is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pullen Motors is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pullen Motors is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Pullen Motors for 8 kinds of job.

Pullen Motors for transmission

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Transmission”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#30 / 104
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Transmission”

SunshineLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I can’t say enough good things about Pullen Motors. They recently replaced my daughter’s transmission The entire experience was amazing from start to finish. Since I live out of state, they recommended a tow company to get my daughter’s car to them. During the whole process, Taylor and Jordan kept me updated on her…

Great priceTransmission
CT3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Top notch.

Reasonable priceTransmission
DanielleLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I’ve had Pullen Motors work on my VW Golf TDI on two occasions since I have owned it over the last 5 years. The service is great and the turnaround time was quick. I appreciate how knowledge and honest they are when it comes to the work that is needed.

Reasonable priceTransmissionGeneral repairs & maintenance
MichaelLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Terrific experience with Pullen Motors! They took care of some neglected maintenance on our 2005 CRV and provided a wonderful customer experience. Thank you!

Transmission
D.10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I needed confirmation before moving forward with a part replacement. I brought my vehicle in for diagnosis. I had a specific request, they granted my request, but before moving forward they did properly advise me of possible issues and their concerns with that path of repair. They also prepared me for worst case…

Reasonable priceTransmission
chadLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Pullen Motors was highly recommend by another shop for import repairs( VW MK4 ) The were able to do my timing belt and clutch in one day. They are two of the best up and coming shops for import repairs and are big car enthusiast. They have done several repair to many of my vehicles and people I have recommended to…

BatteryBrakesEngine repair
DavidLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I took my mk7 gti to Pullen Motors, so I could get a carbon cleaning and dsg service. They found a leak from the water pump (ofcourse) and a leak from the oil pan. They were able to get everything done the same day! They were extremely thorough with their work. Sending photos of all the leaking areas, before and…

Auto maintenanceEngine repairGeneral repairs & maintenance
Kay5 months ago★★★★★

Rating only, no written review.

Reasonable priceTransmission

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 55%Overpriced 2%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Oil change39—
General repairs & maintenance37—
Auto maintenance20—
Electrical repair15—
Auto engine diagnostic14—
Engine repair13—
Brake service & repair10—
Air & cabin filter replacement8—

Compare with

Alignment Auto Repair logoAlignment Auto RepairExperts Score 100Louisville · 5.00★Meadows Automotive logoMeadows AutomotiveExperts Score 97Louisville · 4.96★Kenny Jones Automotive Inc logoKenny Jones Automotive IncExperts Score 97Louisville · 4.94★