Kay Lynn
Review from Google · view on GoogleGreat service would definitely go back got my cane corso here ❤️🙏
Puppy Dreams - Garland
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%80+50.8Reliability 28%50+14.1Replies to reviews 8%95+7.8Momentum penalty66−3.4Experts Score= 69Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#104 of 151 pet servicesPosition by Experts Score among all companies we track in this category. · better than 31%
4.9 ★★★★★ 1,486 Google reviews · 24 photos
95%five-star reviews
4.68★last 12 monthsAverage stars on reviews from the last 12 months only.
10.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
85%reviews answered by the owner
Nov 2026latest review
Puppy Dreams - Garland at a glance
Google reviewers rate this pet store 4.9 out of 5 based on 1486 reviews, with the owner responding to 85% of feedback. Positive comments frequently highlight helpful staff, transparent communication, quick service, and healthy purebred puppies, including grooming options. However, recurring criticisms involve high pricing, allegations of sourcing from puppy mills, and instances of purchasing sick animals or facing poor communication regarding pick-ups.
- Google rating: 4.9 out of 5 from 1,486 reviews (95% five-star).
- Reviews on this page: 1,484 Google reviews (1,305 with written comments, 184 with photos).
- Owner responses: the business replied to 85% of reviews.
- Most recent review: November 7, 2026.
- Service: Pet Service serving Garland, Texas.
Data from Google, last updated November 8, 2026.
Score profile vs other pet services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Puppy Dreams - Garland: 80/100 on this factor. Category median: 80.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Puppy Dreams - Garland: 50/100 on this factor. Category median: 72.C
50
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Puppy Dreams - Garland: 66/100 on this factor. Category median: 100.B
66
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Puppy Dreams - Garland: 95/100 on this factor. Category median: 47.A
95
Bar = this company · dark tick = category median.
Star ratings
1,484 Google reviews we collected
- 5 stars1,41495%
- 4 stars141%
- 3 stars60%
- 2 stars70%
- 1 star433%
Praise vs complaints
Phrases our text analysis found in 1,305 written reviews
- Praise1,32697%
- Complaints403%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude62045%
- Quality & results27120%
- Would recommend24618%
- Communication846%
- Speed & response574%
- Price & value564%
- Honesty & trust322%
What customers talk about
We read 1,305 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I love puppy dreams the staff is always nice and helpful”
“Staff was not friendly during my call, wanting me to come in to get price.”
“Great service would definitely go back got my cane corso here ❤️🙏”
“The puppies at Puppy Dreams could easily get sick, or have horrible genetic defects because they are inbred(meaning the mother and father are related…”
“…also it was great environment dog are well taken care of and I would 100% recommend if you are looking for a puppy just ask for Justin…”
“…on puppy dreams location, not 100% sure, but she will get you right, HIGHLY recommend her before you come here!…”
“The entire process was exciting, and I really appreciated the communication and patience while working through the financing options.”
“fast service , gives you every detail possible and was very kind !”
“They were so helpful with the whole process, very easy and negotiated very reasonably.”
“Way over priced, they get the puppies from another country, and charge 200%+ upcharge.”
“…our questions, never made us feel rushed or pressured, and you could genuinely tell that he cares about the puppies and the families they’re going ho…”
“Communication throughout this process was frustrating and misleading.”
People customers mention
- Mayra 61 reviews
- Raul 33 reviews
- Kimberly 25 reviews
- Kim 21 reviews
- Myra 20 reviews
- Justin 14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Ashley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
fast service , gives you every detail possible and was very kind ! Thanks Mariana
Christina11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
SICK PUPPIES!!! We found our yorkiepoo here and 2 days after bringing her home she developed a runny nose and cough which progressively got worse. We took her to the vet where she was diagnosed with upper respiratory infection, coccidia, and giardia. The cough got progressively worse so we took her back to the vet…
pretty12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
⭐⭐⭐⭐⭐ I had such a wonderful experience with Puppy Dreams! From the moment I found my sweet boy, I absolutely fell in love! The entire process was exciting, and I really appreciated the communication and patience while working through the financing options. Getting a puppy is a big decision, and they made the…
SteinsLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★
Cute puppies, sure. But they all come from puppy mills. If you don’t know what that is, well, mother dogs are bred until they die, and the people who own these puppy mills only care about the money, not the well-being of the animals. Why buy from the puppy factory and not get a rescue from a shelter, who really need…
Shanta6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Jocelyn at the Garland store was amazing! She offered excellent customer service from start from to finish.
Jaclyn9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
I loved getting my puppy from here. Even when I was indecisive Jocelyn didn't get annoyed when I asked questions. Also, the process was quick and transparent. I got many little goodies and a brand new crate for my puppy. This was a great experience! I will definitely refer people and go back in the future.
Photos
Customer reviews
4.9 ★★★★★ 1,486 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Jamie Reed5 reviewsTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI love puppy dreams the staff is always nice and helpful
Response from the owner · 6 days ago
Jamie, we're so glad you love Puppy Dreams and that our team has been kind and helpful. We appreciate your support and look forward to seeing you again.
AlexanderLocal Guide · 51 reviewsTotal number of Google reviews Alexander has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleUse Brenda for grooming. She's great with my girls!!!
Response from the owner · 5 days ago
Alexander, thank you for recommending Brenda. We’re so glad she cares for your girls so well and that you trust our team. We appreciate your support and look forward to seeing you again.
Ashley Flores4 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlefast service , gives you every detail possible and was very kind ! Thanks Mariana
Response from the owner · 6 days ago
Ashley, thank you for the wonderful review. We're pleased the service was fast, detailed, and kind. We will share your thanks with Mariana. We appreciate you and hope to assist you again.
Christina Rice11 reviewsTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSICK PUPPIES!!! We found our yorkiepoo here and 2 days after bringing her home she developed a runny nose and cough which progressively got worse. We took her to the vet where she was diagnosed with upper respiratory infection, coccidia, and giardia. The cough got progressively worse so we took her back to the vet for a stronger dose of medicine and med for the vomiting she additionally developed. 3 days later we were in the emergency room and found out she had mycoplasma. 4 weeks of antibiotics, dewormers, cough, and nausea medications and $4000 worth of vet bills later our girl is finally healthy again! Do not ever purchase a puppy from this place. They need to be SHUT DOWN!!
Rogelio Guerrero4 reviewsTotal number of Google reviews Rogelio has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePure breeds here!
Response from the owner · 2 weeks ago
We appreciate you highlighting our purebred selection, Rogelio. It is great to know this stood out to you. We look forward to welcoming you back.
Richard Scully2 reviewsTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMariana was great, very helpful and informative.
Response from the owner · 3 weeks ago
Richard, we’re glad Mariana was so helpful and provided clear information. We appreciate you taking the time to share this feedback. We look forward to assisting you again.
Breanna Dew8 reviewsTotal number of Google reviews Breanna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery sweet and patient staff extremely cute puppies
Response from the owner · 3 weeks ago
Thanks, Breanna. We appreciate you noting our team’s patience and the puppies’ charm. Your kind words mean a lot and encourage our staff. We hope to welcome you back soon.
pretty pollen12 reviewsTotal number of Google reviews pretty has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google⭐⭐⭐⭐⭐ I had such a wonderful experience with Puppy Dreams! From the moment I found my sweet boy, I absolutely fell in love! The entire process was exciting, and I really appreciated the communication and patience while working through the financing options. Getting a puppy is a big decision, and they made the experience feel special. I’m beyond excited to bring my new baby Enzo home and introduce him to his big brother! 🐾❤️ I can already tell he’s going to bring so much joy to our family. Thank you, Puppy Dreams, for helping me find the sweetest little addition to our home! I couldn’t be happier! 💕
Response from the owner · 3 weeks ago
Thank you for sharing, pretty pollen. We’re so happy Enzo has joined your family and that our team could help you with the process and financing. Enjoy watching him and his big brother grow together, and we appreciate your trust.
Sha PraterLocal Guide · 47 reviewsTotal number of Google reviews Sha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI got the puppy of my dreams with them and they keep him looking good always
Response from the owner · 3 weeks ago
Thank you, Sha. We are thrilled you found the puppy of your dreams with us and that he’s staying happy and well groomed. Your trust means a lot. We appreciate the kind review and look forward to seeing you both again.
Business details
- Address: 439 W Interstate 30 Ste 439A, Garland, TX 75043
- Phone: (469) 209-0535
- Website: mypuppydreams.com
- Service area: Garland, TX