Pet boarding service · Atlanta, GA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%84+20.4Value 14%73+10.3Replies to reviews 7%100+7.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 115 pet sittersiPosition by Experts Score among all companies we track in this category. · better than 61%
4.9★★★★★223 Google reviews · 23 photos
97%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Puppy Haven Buckhead 4.9 out of 5 based on 223 reviews, with the owner responding to all feedback. Customers frequently praise the friendly staff, attentive care, and effective communication, noting that dogs often return tired after socializing during daycare, boarding, and grooming services. Recurring themes include punctual check-ins and the availability of webcams for monitoring. However, some low-star reviews criticize the facility for failing to report injuries or illnesses during extended stays and for limited interaction opportunities for very small dogs.
Google rating: 4.9 out of 5 from 223 reviews (97% five-star).
Reviews on this page: 223 Google reviews (208 with written comments, 50 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 4, 2026.
Service: Pet Sitter serving Atlanta, Georgia.
Data from Google, last updated November 10, 2026.
Score profile vs other pet sitters
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Puppy Haven - BuckheadPet Sitters median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Puppy Haven - Buckhead: 90/100 on this factor. Category median: 85.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Puppy Haven - Buckhead: 84/100 on this factor. Category median: 79.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Puppy Haven - Buckhead: 73/100 on this factor. Category median: 96.B
73
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Puppy Haven - Buckhead: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Puppy Haven - Buckhead: 100/100 on this factor. Category median: 57.A
100
Bar = this company · dark tick = category median.
Star ratings
223 Google reviews we collected
4.9of 5
5 stars21697%
4 stars21%
3 stars10%
2 stars00%
1 star42%
Praise vs complaints
Phrases our text analysis found in 208 written reviews
97%praise
Praise21297%
Complaints63%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price820%
Reasonable3073%
Overpriced25%
Not sure12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10046%
Would recommend4822%
Quality & results2411%
Honesty & trust167%
Communication136%
Speed & response126%
Price & value52%
What customers talk about
We read 208 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff could not be more friendly, they remember the dogs, always handle them with care, and are excellent on the phone if I call with a question.”
“I highly recommend Puppy Haven if you’re looking for a place that will your fur baby like you would.”
“I cannot recommend this place enough!”
“🤗 They pay such attention to detail and communicate with pet parents so well!”
“…s place is, it gives me such peace of mind to have somewhere safe and reliable to bring my dogs.…”
“The communication and care we get with puppy haven is absolutely top tier.”
“The staff was amazing and quick to accommodate Rocky on short notice.”
“The pricing is reasonable, the service is outstanding, the quality of grooming is consistently excellent and the staff are very friendly.”
“The services are a bit more pricey comparatively to other facilities in the area BUT I also notice an incredible difference in the cleanliness, care,…”
People customers mention
Brookhaven5 reviews
Bailey3 reviews
Puppyhaven3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Puppy Haven - Buckhead for 6 kinds of job. Pick one to see what they paid and said.
Juan3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Puppy Haven has always provided top-notch service. My pups are always happy upon pickup. I would recommend them highly!
Reasonable priceDog boardingDog daycare
Haley10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Georgia loves coming here and playing with all her friends. This has been great for puppy socializing and helping her get her energy out. Would definitely recommend to anyone in the area!
Jay4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great staff, and our dog loves it here! We take her to daycare here, and she also loves the puppy play dates on Saturday. Will be customers for a long time!
Reasonable priceOther pet daycare
GiannaLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Love this Puppy Haven so much! I bring my dogs Archie and Finn here frequently for boarding and daycare, and they always seem excited when we pull into the parking lot.
The staff could not be more friendly, they remember the dogs, always handle them with care, and are excellent on the phone if I call with a…
Anna1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Sonny LOVES puppy haven! As you can see he comes home exhausted because he plays so hard!🤗 They pay such attention to detail and communicate with pet parents so well!
Reasonable priceDog boarding
Emma2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
My dog absolutely loves Puppy Haven Buckhead. She starts getting so excited and can't sit still when she sees that we are pulling into the parking lot to drop her off for the day. She is super well taken care of, and we couldn't have picked a better spot to send her to daycare. The staff are all so friendly and nice. Highly recommend!
Georgia loves coming here and playing with all her friends. This has been great for puppy socializing and helping her get her energy out. Would definitely recommend to anyone in the area!
Response from the owner · a day ago
Georgia is beyond adorable and we love her already! Thank you for your kind words and welome to the PH family!
Jay Bozza4 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Great staff, and our dog loves it here! We take her to daycare here, and she also loves the puppy play dates on Saturday. Will be customers for a long time!
Price assessment: Reasonable price
Services: Other pet daycare
Response from the owner · a day ago
Thank you for sharing, Jay! We ADORE Polly!
Gianna MichalsenLocal Guide · 12 reviewsiTotal number of Google reviews Gianna has written across all businesses on Google Maps, not just this one.
Love this Puppy Haven so much! I bring my dogs Archie and Finn here frequently for boarding and daycare, and they always seem excited when we pull into the parking lot.
The staff could not be more friendly, they remember the dogs, always handle them with care, and are excellent on the phone if I call with a question.
I came here because of the good reviews and cannot stress enough how fantastic I think this place is, it gives me such peace of mind to have somewhere safe and reliable to bring my dogs.
Response from the owner · a day ago
Awe, this is such thoughtful feedback! Thank you so much! We LOVE Archie & Finn!
Anna Moody1 reviewiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
Sonny LOVES puppy haven! As you can see he comes home exhausted because he plays so hard!🤗 They pay such attention to detail and communicate with pet parents so well!
Price assessment: Reasonable price
Services: Dog boarding
Response from the owner · 2 weeks ago
Thank you for your kind words! We adore Sonny and love the sweet picture of him dreaming!
Emma Leeson2 reviewsiTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
My dog absolutely loves Puppy Haven Buckhead. She starts getting so excited and can't sit still when she sees that we are pulling into the parking lot to drop her off for the day. She is super well taken care of, and we couldn't have picked a better spot to send her to daycare. The staff are all so friendly and nice. Highly recommend!
Price assessment: Great price
Services: Dog grooming, Dog daycare
Response from the owner · 2 weeks ago
Thank you so much for sharing, Emma!!! We LOVE Birdie!
Neisha Freshley5 reviewsiTotal number of Google reviews Neisha has written across all businesses on Google Maps, not just this one.
My dog absolutely loves her daycare visits at Puppy Haven Buckhead! The staff is always friendly, helpful, and welcoming, and I love that they know my dog by name. It's clear that she enjoys her time there because she always comes home tired after a full day of playing and having fun! I feel confident knowing she's in a safe, caring environment while I'm away. Highly recommend Puppy Haven Buckhead!
Price assessment: Reasonable price
Services: Dog daycare
Response from the owner · 2 weeks ago
Neisha, thank you so much for sharing such thoughtful feedback! It means the world to us!
Jackson Davis6 reviewsiTotal number of Google reviews Jackson has written across all businesses on Google Maps, not just this one.
My puppy Jax absolutely loves his days at Puppy Haven. The staff is always so friendly and welcoming. I love how they know him as soon as we arrive and Jax always an absolute blast at daycare. I highly recommend Puppy Haven if you’re looking for a place that will your fur baby like you would.
Price assessment: Reasonable price
Services: Dog daycare
Response from the owner · 3 weeks ago
Thank you for your kinds words! Everyone adores sweet Jax!
Paige Reddinger2 reviewsiTotal number of Google reviews Paige has written across all businesses on Google Maps, not just this one.