Pure Comfort Heating, Cooling, Electrical & Plumbing
HVAC contractor · Lowell, AR · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 20 garbage disposal repairiPosition by Experts Score among all companies we track in this category. · better than 79%
4.9★★★★★533 Google reviews · 24 photos
97%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$410typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Pure Comfort Heating, Cooling, Electrical & Plumbing at a glance
Customers frequently cite punctuality, professional conduct, and clear communication as key aspects of the service experience. Reviews highlight fair pricing, thorough explanations of repairs, and efficient handling of HVAC, electrical, and plumbing issues. The company maintains a 4.9 rating from 533 reviews, with the owner responding to every review. However, low-star feedback notes instances of poor communication, such as missed return calls, and complaints regarding unexpected charges or unfinished work.
Google rating: 4.9 out of 5 from 533 reviews (97% five-star).
Reviews on this page: 533 Google reviews (446 with written comments, 11 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyGarbage Disposal Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pure Comfort Heating, Cooling, Electrical & Plumbing: 93/100 on this factor. Category median: 90.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pure Comfort Heating, Cooling, Electrical & Plumbing: 91/100 on this factor. Category median: 88.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pure Comfort Heating, Cooling, Electrical & Plumbing: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pure Comfort Heating, Cooling, Electrical & Plumbing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pure Comfort Heating, Cooling, Electrical & Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pure Comfort Heating, Cooling, Electrical & Plumbing: 100/100 on this factor. Category median: 75.A
100
Bar = this company · dark tick = category median.
Star ratings
533 Google reviews we collected
4.9of 5
5 stars51997%
4 stars82%
3 stars00%
2 stars20%
1 star41%
Praise vs complaints
Phrases our text analysis found in 446 written reviews
98%praise
Praise89598%
Complaints182%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price6639%
Reasonable9354%
Overpriced11%
Not sure116%
$410+21% vs typical garbage disposal repair
Middle half of what 126 customers paid ($114–$933) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response22124%
Staff & attitude21423%
Quality & results15217%
Would recommend11713%
Price & value859%
Communication789%
Honesty & trust465%
What customers talk about
We read 446 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional, organized, tidy and efficient workers!”
“Their techs are always on time, very friendly, informative, and professional.”
“It’s refreshing to find a company that provides great service, treats its customers right, and gets the job done quickly.”
“From replacing thermostats between calls, to fixing poor work done by other companies during system installs they can and will do it.”
“I highly recommend Pure Comfort to anyone needing heating, cooling, electrical, or plumbing services.”
“I can't recommend pure comfort heating, cooling, electric and plumbing enough!”
“Pure Comfort gave me a great price on the part and work.”
“DO NOT use this rip off outfit.”
“He did a thorough checkup and explained all issues and options.”
“I am changing my review of Pure Comfort because of their poor communication.”
“Jamie did fantastic and totally honest repair work!”
“We are cutting all of these shady AR contractors loose.”
People customers mention
John30 reviews
Troy8 reviews
Diego6 reviews
Jaime5 reviews
Travis5 reviews
Dustin4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pure Comfort Heating, Cooling, Electrical & Plumbing for 8 kinds of job. Pick one to see what they paid and said.
Amber2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Caden, Jaylen and Mason did an amazing job! Very professional, organized, tidy and efficient workers! They were all very well mannered men! My units are working beautifully and they tested everything with us and showed us how to use the new thermostat! Pure Comfort as a whole took care of the estimate, equipment,…
AngelaLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
As always, excellent job by Pure Comfort! Their techs are always on time, very friendly, informative, and professional. My system was checked for the upcoming col weather season, and all information about it shared with me, inducing a thorough explanation of a part that needed to be replaced, and how it would affect…
Paid $100–200Great priceHVAC system maintenanceHeating system repair
Winette12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
They are reliable, honest abd reasonably priced. I have used them fir years and trust them completely
Paid $1–100Great priceHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Christopher1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great experience with John. He did a thorough checkup and explained all issues and options. Highly recommend John and Pure Comfort !
Paid $1–200Reasonable priceHVAC system maintenance
James2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Jaime performed fall tuneup. He was very professional and knowledgeable. He answered all my questions and gave me a pamphlet with all the membership offers.
Paid $1–200Great priceHVAC system maintenance
Rachel6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Pure Comfort has come through again! The HOT July days caused our system blower to go out. Pure Comfort had a technician to our house the very next morning. Travis gave a solid diagnosis of the issue and found our part within 24 hours. He had us back up and cooling in no time! 10/10 service!
Caden, Jaylen and Mason did an amazing job! Very professional, organized, tidy and efficient workers! They were all very well mannered men! My units are working beautifully and they tested everything with us and showed us how to use the new thermostat! Pure Comfort as a whole took care of the estimate, equipment, appointment and service very well all around a great experience from sales to dispatch and installation was flawless easy and stress free! Thank you Pure Comfort!
Price assessment: Reasonable price
Price: $2,000+
Services: HVAC duct & vent repair, Heating system installation, HVAC duct & vent installation, Install AC
Response from the owner · 6 days ago
Thank you so much, Amber! We’re thrilled to hear everything went smoothly and that you’re enjoying your new system. Caden, Jaylen, and Mason will definitely appreciate the kind words. We’re grateful you chose Pure Comfort and truly appreciate you taking the time to share your experience with our team. We’ll be sure to pass along your appreciation.
Steve Markl8 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Jamie did fantastic and totally honest repair work!
Services: A/C system repair
Response from the owner · 2 months ago
Thank you, Steve! We’re so glad to hear Jamie took great care of you. Honest, quality work is what we strive for at Pure Comfort, and we truly appreciate you trusting our team!
Angela PriceLocal Guide · 14 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
As always, excellent job by Pure Comfort! Their techs are always on time, very friendly, informative, and professional. My system was checked for the upcoming col weather season, and all information about it shared with me, inducing a thorough explanation of a part that needed to be replaced, and how it would affect my system if I choose not to do it. I chose to replace the part, and he even carried it on the truck, so no need for a second visit. Pure Comfort gave me a great price on the part and work. Excellent job all around by everyone! Thank you!
Price assessment: Great price
Price: $100–200
Services: HVAC system maintenance, Heating system repair
Response from the owner · 2 years ago
Thank you for your kind words, Angela! We're delighted to hear about your positive experience with Jamie and Pure Comfort. Your comfort and satisfaction are our top priorities!
Lindsay Berman1 reviewiTotal number of Google reviews Lindsay has written across all businesses on Google Maps, not just this one.
Sarah is so amazing! She replies to all my emails, fast! We have and will continue to use Pure Comfort for all our HVAC needs and issues.
Price assessment: Reasonable price
Services: HVAC system maintenance, A/C system maintenance, Heating system repair, A/C system repair
Response from the owner · a week ago
Thanks for the kind words! ❤️ It’s wonderful to know you’ve had a great experience with us. We truly value your trust in Pure Comfort and are always glad to help!
Winette Lawson12 reviewsiTotal number of Google reviews Winette has written across all businesses on Google Maps, not just this one.
We had our water heater go out, and Pure Comfort came through for us! They were quick to respond, arrived promptly, and got our new water heater installed in no time. The service was excellent from start to finish, the technicians were friendly and professional, and the pricing was fair and reasonable.
It’s refreshing to find a company that provides great service, treats its customers right, and gets the job done quickly. I highly recommend Pure Comfort to anyone needing heating, cooling, electrical, or plumbing services. We will definitely be using them again!
Response from the owner · a week ago
Thank you so much, Lynn! ❤️ We truly appreciate you trusting Pure Comfort to take care of your home. We’re so glad we could get your hot water back quickly! Thank you for your kind words and for choosing our team. It means a lot to us!
Christopher Briggs1 reviewiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Great experience with John. He did a thorough checkup and explained all issues and options. Highly recommend John and Pure Comfort !
Price assessment: Reasonable price
Price: $1–200
Services: HVAC system maintenance
Response from the owner · a week ago
Thank you, Christopher! We’re so glad you had a great experience with John. We appreciate you taking the time to leave us a review and trust Pure Comfort with your home!
Carl staceyLocal Guide · 66 reviewsiTotal number of Google reviews Carl has written across all businesses on Google Maps, not just this one.
Great service from these guys on our triple system.
Response from the owner · a week ago
Thank you, Carl! We really appreciate you trusting Pure Comfort with your systems. Thanks for taking the time to leave us a review and support our team!
Autumn Place1 reviewiTotal number of Google reviews Autumn has written across all businesses on Google Maps, not just this one.
Pure Comfort has been amazing!!!! John is very kind and friendly!!!! They always show up fast and get us up and running quickly!!! We are very grateful for them!!!
Response from the owner · Edited 2 weeks ago
We truly appreciate your continued trust in Pure Comfort. John and the whole team are grateful for the opportunity to take care of you, and it means so much to know we’ve been there when you needed us. We’re always happy to help!
Thank you for the 5-star rating, Autumn Place!
James Baker2 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Jaime performed fall tuneup. He was very professional and knowledgeable. He answered all my questions and gave me a pamphlet with all the membership offers.
Price assessment: Great price
Price: $1–200
Services: HVAC system maintenance
Response from the owner · 2 weeks ago
James, thank you so much for taking the time to share this! We’re so glad Jaime was able to take care of your fall tune-up and make sure all your questions were answered. We truly appreciate you choosing Pure Comfort and trusting our team with your home!
