Experts Reviews · Company report
Pure Comfort Heating, Cooling, Electrical & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Pure Comfort Heating, Cooling, Electrical & Plumbing

Lowell, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 533 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pure Comfort Heating, Cooling, Electrical & Plumbing is better than 93% of garbage disposal repair.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pure Comfort Heating, Cooling, Electrical & Plumbing is better than 91% of garbage disposal repair.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pure Comfort Heating, Cooling, Electrical & Plumbing is better than 100% of garbage disposal repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pure Comfort Heating, Cooling, Electrical & Plumbing is better than 100% of garbage disposal repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pure Comfort Heating, Cooling, Electrical & Plumbing is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pure Comfort Heating, Cooling, Electrical & Plumbing is better than 100% of garbage disposal repair.A
100

Reviews for your job

Customers hired Pure Comfort Heating, Cooling, Electrical & Plumbing for 8 kinds of job.

Pure Comfort Heating, Cooling, Electrical & Plumbing for HVAC system maintenance

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Jobs reviewedHow many Google reviews are tagged with this job.92
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$19–$176
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 92 Google reviews tagged “HVAC system maintenance” · showing 20

AngelaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

As always, excellent job by Pure Comfort! Their techs are always on time, very friendly, informative, and professional. My system was checked for the upcoming col weather season, and all information about it shared with me, inducing a thorough explanation of a part that needed to be replaced, and how it would affect…

Paid $100–200Great priceHVAC system maintenanceHeating system repair
Lindsay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Sarah is so amazing! She replies to all my emails, fast! We have and will continue to use Pure Comfort for all our HVAC needs and issues.

Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system repair
Christopher1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Great experience with John. He did a thorough checkup and explained all issues and options. Highly recommend John and Pure Comfort !

Paid $1–200Reasonable priceHVAC system maintenance
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Jaime performed fall tuneup. He was very professional and knowledgeable. He answered all my questions and gave me a pamphlet with all the membership offers.

Paid $1–200Great priceHVAC system maintenance
AronicaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

A great family owned company, owner takes a personal interest. They are honest and great at what they do. They also have electricians.

A/C system maintenanceHVAC duct & vent cleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Juanita8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Jamie communicated timely before & during the visit. He did a thorough assessment to resolve my issue.

Reasonable priceHVAC system maintenance
Adam11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Love these guys. They helped out in a pinch during the heat wave this summer and were so fast and pleasant. Had Dustin out to check the furnace for this winter and not only did he do his diligence on his tests and checks, he walked me through what he was doing, and offered some tips and tricks for homeowner…

Paid $1–200Reasonable priceHVAC system maintenance
AlisonLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Excellent company and customer service from the first call you make to their office to the follow up communication making sure everything is working properly and to expectation after the work is completed. I had to have several repairs made to the AC and eventually an entirely new HVAC system installed. Competitive…

Paid $2,000+Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system repair
Rick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We had a great experience with Pure Comfort for both heating and cooling work and electrical work. Everyone we dealt with was friendly, professional, and very prompt. They were great about getting back to us, answering all of our questions, and making sure everything was taken care of. We were especially impressed…

Paid $2,000+Reasonable priceHVAC system maintenanceA/C system maintenance
BrianLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We have used Pure Comfort multiples times. Very easy to deal with whether you need a new system for a new build or maintenance on an existing system. They're the only ones we use in NWA.

Reasonable priceHVAC system maintenance
LoganLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Used them a couple of times and they are always on site quick and diagnose the problem quickly.

A/C system maintenanceHVAC system maintenanceA/C system repair+ Responsiveness+ Professionalism
Thomas13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Dustin was friendly and professional. My a/c struggled in pm. Quick diagnosis and reasonable repair. Cool again in pm.

Paid $400–600Reasonable priceHVAC system maintenance
JeffreyLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jaime was great, very friendly and professional and communicated arrival and let me walk around with him while I asked him questions. He stayed until my issue was completely resolved. I'll request Jaime every time going forward and will use this company all the time going forward. Very reasonable pricing and very knowledgeable.

Paid $1–200Great priceHVAC system maintenance
ReelLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fantastic fast and professional Service and the tech Diego V was friendly and awsome. Thanks for finding the problem and fixing it fast and not charging me a fortune. It was on the hottest of days that many would have taken advantage. We will suggest these guys every single time for that greatness to others. We Reel Ozark Striper Thank You Big

Paid $200–400Great priceHVAC system maintenanceA/C system maintenance
Courtney16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Dustin came in and went above and beyond! He knew how geothermal should function and we appreciated his expertise so much! Thank you!!

Great priceHVAC system maintenance
ChasnieLocal Guide · 76 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

We've used this company a couple of times for our business locations. They're professional, quick to respond and are honest. Recently have used them for our home and Steven was very informative and helpful, working quickly, as well as Diego and everyone that came to fix and replace our unit. Highly recommend!

Paid $2,000+HVAC system maintenanceA/C system maintenance
Cynthia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

prompt, communicative, friendly

Reasonable priceHVAC system maintenance
Ruth5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Thank you, Pure. Comfort for coming to our rescue today after our air-conditioning unit went out. You’re here very promptly the next morning fixed our unit and we are up and running and absolutely love on the cool air!

Great priceHVAC system maintenance
RonHLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Showed up on time. He was very thorough and offered service that he thought I might need.

Paid $200–400Reasonable priceHVAC system maintenance
Johnny5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Jamie is A+

Paid $2,000+Not sureHVAC system maintenance

Show more HVAC system maintenance reviews (72 more) →

Price

$410+21% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 54%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance92$19–$176
A/C system maintenance83$39–$383
A/C system repair66$114–$556
Install AC39$1.6k–$2.8k
Heating system installation28$1.1k–$2.4k
Heating system repair28$57–$580
Repair HVAC23$177–$1.4k
Heating system maintenance17$19–$161

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