How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREPure Comfort Heating, Cooling, Electrical & Plumbing
Lowell, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 533 Google reviews
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Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Pure Comfort Heating, Cooling, Electrical & Plumbing for 8 kinds of job.
Pure Comfort Heating, Cooling, Electrical & Plumbing for HVAC system maintenance
Clear ✕All 92 Google reviews tagged “HVAC system maintenance”
As always, excellent job by Pure Comfort! Their techs are always on time, very friendly, informative, and professional. My system was checked for the upcoming col weather season, and all information about it shared with me, inducing a thorough explanation of a part that needed to be replaced, and how it would affect…
Sarah is so amazing! She replies to all my emails, fast! We have and will continue to use Pure Comfort for all our HVAC needs and issues.
Great experience with John. He did a thorough checkup and explained all issues and options. Highly recommend John and Pure Comfort !
Jaime performed fall tuneup. He was very professional and knowledgeable. He answered all my questions and gave me a pamphlet with all the membership offers.
A great family owned company, owner takes a personal interest. They are honest and great at what they do. They also have electricians.
Jamie communicated timely before & during the visit. He did a thorough assessment to resolve my issue.
Love these guys. They helped out in a pinch during the heat wave this summer and were so fast and pleasant. Had Dustin out to check the furnace for this winter and not only did he do his diligence on his tests and checks, he walked me through what he was doing, and offered some tips and tricks for homeowner…
Excellent company and customer service from the first call you make to their office to the follow up communication making sure everything is working properly and to expectation after the work is completed. I had to have several repairs made to the AC and eventually an entirely new HVAC system installed. Competitive…
We had a great experience with Pure Comfort for both heating and cooling work and electrical work. Everyone we dealt with was friendly, professional, and very prompt. They were great about getting back to us, answering all of our questions, and making sure everything was taken care of. We were especially impressed…
We have used Pure Comfort multiples times. Very easy to deal with whether you need a new system for a new build or maintenance on an existing system. They're the only ones we use in NWA.
Used them a couple of times and they are always on site quick and diagnose the problem quickly.
Dustin was friendly and professional. My a/c struggled in pm. Quick diagnosis and reasonable repair. Cool again in pm.
Jaime was great, very friendly and professional and communicated arrival and let me walk around with him while I asked him questions. He stayed until my issue was completely resolved. I'll request Jaime every time going forward and will use this company all the time going forward. Very reasonable pricing and very knowledgeable.
Fantastic fast and professional Service and the tech Diego V was friendly and awsome. Thanks for finding the problem and fixing it fast and not charging me a fortune. It was on the hottest of days that many would have taken advantage. We will suggest these guys every single time for that greatness to others. We Reel Ozark Striper Thank You Big
Dustin came in and went above and beyond! He knew how geothermal should function and we appreciated his expertise so much! Thank you!!
We've used this company a couple of times for our business locations. They're professional, quick to respond and are honest. Recently have used them for our home and Steven was very informative and helpful, working quickly, as well as Diego and everyone that came to fix and replace our unit. Highly recommend!
prompt, communicative, friendly
Thank you, Pure. Comfort for coming to our rescue today after our air-conditioning unit went out. You’re here very promptly the next morning fixed our unit and we are up and running and absolutely love on the cool air!
Showed up on time. He was very thorough and offered service that he thought I might need.
Jamie is A+
Good customer service, fast service and high recommended.
Have used Pure Comfort three times and will continue to use them. Troy was on time, knowledgeable, efficent and personable! Have been completely satisfied!
Diego was friendly and very knowledgeable.
Great customer service and quick AC replacement at a good price. Would recommend! Update: I moved to another home and they came to my location even when I am not really in their service location. I trust no one else with my heating and air as I have had horrible experiences with many other companies. 1000% highly recommend to anyone in the NWA area!!
Great crew- They showed up on time, got the job done right, cleaned up afterward. This is the third time I've used Pure Comfort and I have been very pleased and impressed every time!
Troy is Great
This is the second system I have purched from this company for 2 different homes, they are the best I will only call them to do my AC.
Showed up when they said, explained everything along with various options, fixed us up and left the place tidy.
Quick response - which obviously vital when selecting a company to come aid in an out A/C in the hot summer. Quickly diagnosed the issue, located the part, warrantied the malfunctioned part, and got us up and running. Throughout the process, he explained what going on.
They were able to come same day which was great. On time and did good work.
Diego was extremely Professional and knew his HVAC BUSINESS!!! He was extremely honest and I couldn’t be happier with the Service. He made Pure Comfort our People for HVAC issues. I highly recommend them.
Through prompting by this company, I gave a positive review last fall (2025) after routine inspection of my Air handler/Heat pump, before I throughly knew the Issues. The Technician (Nick) told me I needed a new Capacitor. This is not an expensive item, as low as $15.00 on Amazon. I was quoted OVER $308.00 for…
Good work. Showed up on time, friendly, and helpful.
Prompt service, great communication and friendly service
Their repairman was outstanding and was punctual. I really appreciated the repair options they provided. This was the first time that I use them and they will be my go to HVAC and plumbing contractor for the future. You can use them with confidence.
Devon came on time, was very pleasant and informative. Discovered the problem and had me up and running in no time.
Our tech Diego was very friendly and knowledgeable. He arrived on time and was completed before the anticipated completion time. He showed me pictures of everything to document all of the work that he did. Highly recommend.
John is fantastic, he went above and beyond to help us. We were working through our home warranty and now have found our forever A/C maintenance crew. Our home warranty was taking forever, but John constantly stayed in contact with us and actually cared about us. When we had the install done his team came out at 7…
Really appreciate the great job Troy did.👍🏻
Great service very thorough, professional and on time. Reasonable cost. Will call again! TROY WAS GREAT!
Best service I have ever had! I was kept updated on schedule and arrival time by the office. They not only completed the service request but also fixed an existing issue. Went above and beyond! Thank you!
I highly recommend Pure Comfort. Very friendly, knowledgeable and take care of your questions or problems quickly. Very pleased with their services.
Those guys are great. They came in found what the problem was. Ordered the part had it working the day it got rely cold here. All the other company's just wanted to sell me a new unit
Pure Comfort did a great job performing maintenance on my AC unit. They were thorough, professional, and made sure everything was running efficiently. Very satisfied with their service!
This company and its people are super folks to work with. They are fair and always on time. I have had Pure Comfort for several years and have never had a complaint. I refer them to my friends every chance I get. Scotty came today and was super about explaining everything and took care of the problem.
Tony provided great service to get my furnace working again. Highly recommend for your HVAC maintenance. Let the team keep your system in good working order.
Great service and Troy was very a friendly guy
They have been great for maintenance and when I have needed repairs! Fair honest pricing and great service
Easy to schedule appointment. Tech was on-time/early. Work was done professionally. Communication regarding appointment was great.
I highly recommend Pure Comfort. They are responsive and very professional!
The service man was right on time. He was knowledgeable about our heat pump that we had installed by another company about 5 years ago, showed us where two wire's were never even hooked up! Would highly recommend Pure Comfort! Shout out to Troy, Thank you for your help!
A company who is honest and reasonable. Highly recommend. The communication was great.
Nick was very friendly and professional. Took time to explain what he was inspecting and the results. Highly encourage working with Pure Comfort.
John came out himself & assessed old furnace which quit during night, got working again & made recommendations. So grateful & will call for future work.
John Schooley met us at home and spent quite a long time going over our HVAC and furnace needs. We were very impressed with his knowledge of what our needs would be to make our home more comfortable. I highly recommend you meet with Pure Comfort 1st before making a decision on service maintenance or replacement of…
They were timely, very polite, knowledgeable ,and answered all my questions. I would recommend them to anyone.
Pure Comfort is always my go to HVAC company! I have their maintenance plan and they just came out to check on everything. I know I will be set once the temp starts to go down for the fall and winter!
We had a glitch with our AC due to a faulty signal wire, as well as a mini split in need of a leak repair. Pure Comfort had a tech out to us within 24 hours for the first issue, which was fixed, then quickly followed up to assist with the leak. Word to the wise on anyone buying a mini-split. Check the refrigerant!…
Pure Comfort is always my choice for heating/air problems. John runs a good company and they fulfill my needs. Thank you John.
Travis was very helpful and got us up and going quickly. We have an older system but wasn't a problem at all. We have been told by other companies it would not be able to be serviced. Thank you pure comfort!
You guys are great!!
Tech was knowledgeable and efficient.
Quick response on a Saturday morning. Very knowledgeable technician.
Very friendly people everyone and got appointment in a timely manner Answered all questions and they were very reassuring to my concerns Did great work and prices were very reasonable will always use them
The employees in the office and those that come out for maintenance are very nice, responsive to needs and explain what they are doing. I would recommend them. Thank you
They are great and very helpful without any bad luggage
They were able to get out to my home quickly and were able to fix an intermittent issue that wasn’t easily identified with our heating system. In my opinion they went above and beyond, and we will definitely be using them in the future.
Nathan was friendly and professional.Pricing was a little more than expected for standard service.
Locally owned company with outstanding customer service. Met the owner himself during the initial visit for the estimate. Very friendly and professional. I am pleased to be working with them for year round HVAC maintenance.
Serviced our A/C unit for the summer. Easy to schedule. Professional and great value! I’m content for sure!
Wonderful service, competitive pricing, Great Value!
Very professional
John's attention to service was better than I'd hoped for and I found him to be trustworthy and dependable. I'd would not hesitate to recommend him to my good friends.
Our heat pump has got some years on it and it didn’t seem to be keeping up with the recent heat. A friend recommended John At Pure Condition and we are so pleased we did. We had another firm come out earlier and he said the only thing we could do is get a new system at $7500. That’s a lot of money these days and our…
The service provided by John was the best! He installed electrical outlets plus fixed our ducts and vents in the basement. He also took care of a few extra things that needed done (fixed our fan light, screwed in shelving, fixed outside lighting etc.). No questions asked, just provided great service.
Pure comfort is always amazing every time I need heat/AC help. They work with you on coming out as soon as they can. Always prompt, friendly, and helpful. I recommend pure comfort for all of your heating and cooling needs!
I was extremely please with the service I received from them. If you have a problem them this is the company to call. I don't think there could be anyone better.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 92 | $19–$176 |
| A/C system maintenance | 83 | $39–$383 |
| A/C system repair | 66 | $114–$556 |
| Install AC | 39 | $1.6k–$2.8k |
| Heating system installation | 28 | $1.1k–$2.4k |
| Heating system repair | 28 | $57–$580 |
| Repair HVAC | 23 | $177–$1.4k |
| Heating system maintenance | 17 | $19–$161 |
