Analyzing 8,130,3358.1M ReviewsFor 22,98723K Experts

Experts Reviews · Company report
Pure Comfort Heating, Cooling, Electrical & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Pure Comfort Heating, Cooling, Electrical & Plumbing

Lowell, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 533 Google reviews

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Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pure Comfort Heating, Cooling, Electrical & Plumbing is better than 93% of garbage disposal repair.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pure Comfort Heating, Cooling, Electrical & Plumbing is better than 91% of garbage disposal repair.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pure Comfort Heating, Cooling, Electrical & Plumbing is better than 100% of garbage disposal repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pure Comfort Heating, Cooling, Electrical & Plumbing is better than 100% of garbage disposal repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pure Comfort Heating, Cooling, Electrical & Plumbing is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pure Comfort Heating, Cooling, Electrical & Plumbing is better than 100% of garbage disposal repair.A
100

Reviews for your job

Customers hired Pure Comfort Heating, Cooling, Electrical & Plumbing for 8 kinds of job.

Pure Comfort Heating, Cooling, Electrical & Plumbing for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$83–$880
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “HVAC system repair”

AronicaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

A great family owned company, owner takes a personal interest. They are honest and great at what they do. They also have electricians.

A/C system maintenanceHVAC duct & vent cleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Jim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

TI called John Sunday afternoon when I discovered that our A/C had stopped working (the outside compressor wasn’t working). I asked to be put on their schedule for Monday & John said he would stop by on his way in to work (he lives in Pea Ridge as I do). Whatever happened had resolved itself & it came on (we had…

Not sureHVAC system repair
Sheila2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

You guys are great!!

Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
Eric8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Made an appointment after business hours because my AC went out after 5pm. Was very quick to respond that evening! Appointment was scheduled for the next day. Travis was running behind and was 'late' for the appointment, but I understand because ACs go out in the summer and not all of them are an easy fix. He…

Great priceHVAC system repair
Shelby5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I was able to book an appointment online over this past weekend and got a technician out the next day. The technician was respectful, knowledgeable and provided viable solutions for the repair that did not break the bank. He provided a phone call when he was en route, which I appreciated very much, and kept me…

Reasonable priceHVAC system repair
Jeff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Quick response on a Saturday morning. Very knowledgeable technician.

Great priceHVAC system repairHVAC system maintenance
TrentonLocal Guide · 891 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I've used them twice. Both times it was top notch quality, quick and more than fairly priced. I recommend them to anyone and everyone simply for the quality of service I received.

A/C system maintenanceHeating system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality

Price

$410+21% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 54%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance92$19–$176
A/C system maintenance83$39–$383
A/C system repair66$114–$556
Install AC39$1.6k–$2.8k
Heating system installation28$1.1k–$2.4k
Heating system repair28$57–$580
Repair HVAC23$177–$1.4k
Heating system maintenance17$19–$161

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