Experts Reviews · Company report
Pure Comfort Heating, Cooling, Electrical & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Pure Comfort Heating, Cooling, Electrical & Plumbing

Lowell, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 533 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pure Comfort Heating, Cooling, Electrical & Plumbing is better than 93% of garbage disposal repair.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pure Comfort Heating, Cooling, Electrical & Plumbing is better than 91% of garbage disposal repair.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pure Comfort Heating, Cooling, Electrical & Plumbing is better than 100% of garbage disposal repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pure Comfort Heating, Cooling, Electrical & Plumbing is better than 100% of garbage disposal repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pure Comfort Heating, Cooling, Electrical & Plumbing is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pure Comfort Heating, Cooling, Electrical & Plumbing is better than 100% of garbage disposal repair.A
100

Reviews for your job

Customers hired Pure Comfort Heating, Cooling, Electrical & Plumbing for 8 kinds of job.

Pure Comfort Heating, Cooling, Electrical & Plumbing for heating system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.28
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$57–$580
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 28 Google reviews tagged “Heating system repair”

AngelaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

As always, excellent job by Pure Comfort! Their techs are always on time, very friendly, informative, and professional. My system was checked for the upcoming col weather season, and all information about it shared with me, inducing a thorough explanation of a part that needed to be replaced, and how it would affect…

Paid $100–200Great priceHVAC system maintenanceHeating system repair
Lindsay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Sarah is so amazing! She replies to all my emails, fast! We have and will continue to use Pure Comfort for all our HVAC needs and issues.

Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system repair
AronicaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

A great family owned company, owner takes a personal interest. They are honest and great at what they do. They also have electricians.

A/C system maintenanceHVAC duct & vent cleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
AlisonLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Excellent company and customer service from the first call you make to their office to the follow up communication making sure everything is working properly and to expectation after the work is completed. I had to have several repairs made to the AC and eventually an entirely new HVAC system installed. Competitive…

Paid $2,000+Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system repair
LoganLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Used them a couple of times and they are always on site quick and diagnose the problem quickly.

A/C system maintenanceHVAC system maintenanceA/C system repair+ Responsiveness+ Professionalism
Sterling6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Super fast and friendly service. Same day proposals with budget friendly options along with higher level options to replace our aging unit ( 20 years old) that locked up on us. Highly recommend these guys as they were able to complete most of the work in one day with a quick follow up after the weekend to make final…

Customer photo from Sterling's review
Paid $1,000+Reasonable priceHeating system repairA/C system repairInstall thermostat
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Scott came in , and immediately got to it! Did a great job! Very satisfied with the work!

Paid $1–100Reasonable priceHeating system repair
CharlesLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Tony provided great service to get my furnace working again. Highly recommend for your HVAC maintenance. Let the team keep your system in good working order.

Reasonable priceHVAC system maintenanceHeating system repair
Marvdogg13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Pure comfort came in for HVAC work. The work completed was different than quoted. Troy was my tech and was very knowledgeable. I believe I was treated fairly and will definitely call these guys in the future!

Paid $400–500Reasonable priceHeating system repair
Cynthia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

We have used Pure Comfort numerous times for our home and our rental properties. Very friendly and communicative. Did a thorough job. Highly recommend!

Paid $1–100Great priceHeating system repair
Kevin10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Prompt, professional service at a great price. These guys won't take advantage of you like some other companies.

Paid $100–200Great priceHeating system repair
Karen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Came out quickly to offer a second opinion. Very helpful and friendly!

Heating system repair
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Technician Nick was great!

Not sureHeating system repair
Mandy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent, expert, friendly service from Joe, no fuss, phone scheduling was also quite easy and simple, actually the entire service cycle was great, highly recommended.

Heating system repair
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very friendly people everyone and got appointment in a timely manner Answered all questions and they were very reassuring to my concerns Did great work and prices were very reasonable will always use them

HVAC system maintenanceHeating system repairHeating system maintenance
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Pure Comfort is a Pure Joy to work with. Pure Professionals. They were as quick as they could be during this heat wave, as I am quite sure mine was not the only unit in need of help. Purely excellent job of keeping us informed on status of parts and when we could expect the jobs completion. Let John and his crew…

Heating system repairA/C system repair
sandraLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The employees in the office and those that come out for maintenance are very nice, responsive to needs and explain what they are doing. I would recommend them. Thank you

A/C system maintenanceHVAC system maintenanceHeating system repair
Nick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They are great and very helpful without any bad luggage

HVAC system maintenanceInstall ACHVAC duct & vent installation+ Responsiveness
Kyle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

They were able to get out to my home quickly and were able to fix an intermittent issue that wasn’t easily identified with our heating system. In my opinion they went above and beyond, and we will definitely be using them in the future.

HVAC system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
Diesel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very quick & courteous! arrived within hours - diagnosed & repaired. Gave me valuable information and time to see if the work could even be warrantied! Seems like an honest company, not looking to rip people off, & I’ll definitely be calling them every time I need something!

Heating system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
Woof1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

John at Pure Comfort has always done right by us. Very dependable.

Heating system repair+ Responsiveness+ Punctuality+ Quality
Vincent4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

John's attention to service was better than I'd hoped for and I found him to be trustworthy and dependable. I'd would not hesitate to recommend him to my good friends.

Heating system maintenanceHVAC system maintenanceHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
Amanda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

After reading Pure Comfort's reviews at various places, we gave them a call and they came out the same day. Not only were they the best-priced option out of several other companies, but they were able to replace our old HVAC faster than anyone else. Extremely professional folks, we highly recommend them for their quality work and fast service!

A/C system repairHVAC duct & vent repairHeating system repair+ Responsiveness+ Punctuality+ Quality
NathanLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Told me they would be there between 8-9 am, showed up in that time frame, fortunately for me my furnace was turned off and they couldn’t find anything wrong with it. Only charged the service fee to come out there and went on their way within 20 minutes of being there. Good communication, on time, and got it all sorted out quicker than I expected!

Heating system repair+ Responsiveness+ Punctuality+ Quality
Donna11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had the best experience with Pure Comfort getting my heat fixed. Very nice people and very knowledgeable. I would definitely suggest them to anyone needing help with repairs and maintenance.

Heating system repair+ Responsiveness+ Punctuality+ Quality
Carl3 years ago★★★★

Rating only, no written review.

A/C system maintenanceHVAC system maintenanceA/C system repair+ Quality+ Professionalism+ Value
Beth7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

HVAC system maintenanceHeating system repair+ Responsiveness+ Quality+ Professionalism
Zack5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality

Price

$410+21% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 54%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance92$19–$176
A/C system maintenance83$39–$383
A/C system repair66$114–$556
Install AC39$1.6k–$2.8k
Heating system installation28$1.1k–$2.4k
Heating system repair28$57–$580
Repair HVAC23$177–$1.4k
Heating system maintenance17$19–$161

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