iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%94+24.5Value 15%93+14.2Craft & service penalty99−0.1Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 43 dog walkersiPosition by Experts Score among all companies we track in this category. · better than 64%
5.0★★★★★123 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Pure Love Pet Sitting five stars based on 123 reviews, with the owner responding to 99% of feedback. Clients frequently praise the team for punctuality, detailed communication, and sending photos after visits. The service includes in-home care for cats and dogs, often involving introductory meetings to build trust with shy animals. One low-star review noted a last-minute cancellation by a sitter who did not provide a backup plan.
Google rating: 5.0 out of 5 from 123 reviews (99% five-star).
Reviews on this page: 123 Google reviews (115 with written comments, 9 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: July 10, 2026.
Service: Dog Walker serving Raleigh, North Carolina.
Data from Google, last updated October 26, 2026.
Score profile vs other dog walkers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.
Pure Love Pet SittingDog Walkers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pure Love Pet Sitting: 98/100 on this factor. Category median: 93.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pure Love Pet Sitting: 94/100 on this factor. Category median: 85.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pure Love Pet Sitting: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pure Love Pet Sitting: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pure Love Pet Sitting: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
–
Bar = this company · dark tick = category median.
Star ratings
123 Google reviews we collected
5.0of 5
5 stars12299%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 115 written reviews
97%praise
Praise17997%
Complaints53%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend4424%
Staff & attitude4022%
Quality & results3016%
Honesty & trust2916%
Speed & response2111%
Communication169%
Price & value42%
What customers talk about
We read 115 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“10/10 recommend and will absolutely use them again!”
“I cannot recommend Pure Love Pet Sitting enough, specifically, with my pet-sitter (and new owner), Robin.”
“Robin is the most caring cat sitter and I feel so lucky to have found her when we moved here!”
“Robin is very thorough every visit and excellent communication.”
“Update: Robin has worked tirelessly to get our very shy kitties to trust her.”
“They have been prompt and professional, send daily pictures, and have taken great care of our cats.”
“Jeremy followed every instruction I left, communicated clearly with detailed updates after each visit, and sent lots of photos that really put our mind at ease.”
“Affordable and gives you peace of mind while you are away.”
People customers mention
Robin27 reviews
Jeremy16 reviews
Amanda15 reviews
Jennifer8 reviews
Justin4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pure Love Pet Sitting for 1 kind of job. Pick one to see what they paid and said.
Karen3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Update 2: Robin has done it! All 3 kitties come out for Robin and eat treats out of her hand. She has truly been a blessing to us with the comfort we feel leaving our kitties in her care.
Update: Robin has worked tirelessly to get our very shy kitties to trust her. Despite all odds, she has convinced them that…
Reasonable priceCat sitting (in-home)
Abby4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
I had an excellent experience with Pure Love Pet Sitting ! Jeremy followed every instruction I left, communicated clearly with detailed updates after each visit, and sent lots of photos that really put our mind at ease. On top of that, he noticed and helped fix a small issue in our house, which I truly appreciated.…
Lee5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Our persnickety cat has a new friend, Jeremy!
Excellent care, proof was in the pictures he emailed daily.
I know my pets are in good hands with Pure Love Pet Sitters.
JimLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I had to make an unexpected 10 day trip , 2 weeks after I adopted to wonderful cats. Thank goodness for Robin and Jeremy ! Wow! They came out for an introduction visit, then I signed them up to come take care of my fur balls twice per day. Jeremy is my primary caregiver, amazing! Each visit he sent him photos and a…
Cat sitting (in-home)
Sophia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I'm so happy to have found Pure Love Pet Sitting! Robin did an excellent job taking care of my two cats while I was away. I was nervous about leaving my new kitten and my shy older cat, especially since they’re still adjusting to each other and I had never used a pet sitter before. However, during the…
Nancy9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Robin and her business is the best pet sitting service I have ever used. Robin genuinely loves and cares for my cats. She even brings them toys sometimes! My cats are very comfortable with her. I never have any worries about leaving my cats. Robin is the best!!
Update 2: Robin has done it! All 3 kitties come out for Robin and eat treats out of her hand. She has truly been a blessing to us with the comfort we feel leaving our kitties in her care.
Update: Robin has worked tirelessly to get our very shy kitties to trust her. Despite all odds, she has convinced them that she is ok!
Great pet sitter. Robin is very thorough every visit and excellent communication. So far our cats are still hiding but Robin will win them over soon!
Price assessment: Reasonable price
Services: Cat sitting (in-home)
Response from the owner · 4 years ago
Thank you so very much for this wonderful review! It means a lot to us and so do you!
Abby Tucker4 reviewsiTotal number of Google reviews Abby has written across all businesses on Google Maps, not just this one.
I had an excellent experience with Pure Love Pet Sitting ! Jeremy followed every instruction I left, communicated clearly with detailed updates after each visit, and sent lots of photos that really put our mind at ease. On top of that, he noticed and helped fix a small issue in our house, which I truly appreciated. It’s clear they genuinely care and go above and beyond. 10/10 recommend and will absolutely use them again!
Response from the owner · 10 months ago
Thank you so much for this rave review! It was a joy to care for your amazing fur babies! We will be looking forward to next time!
Lee Powell5 reviewsiTotal number of Google reviews Lee has written across all businesses on Google Maps, not just this one.
Our persnickety cat has a new friend, Jeremy!
Excellent care, proof was in the pictures he emailed daily.
I know my pets are in good hands with Pure Love Pet Sitters.
Response from the owner · 10 months ago
Thank you so much for this Purrfect review! 😻
Jim RuehleLocal Guide · 29 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
I had to make an unexpected 10 day trip , 2 weeks after I adopted to wonderful cats. Thank goodness for Robin and Jeremy ! Wow! They came out for an introduction visit, then I signed them up to come take care of my fur balls twice per day. Jeremy is my primary caregiver, amazing! Each visit he sent him photos and a little visit summary. Wow ! Highly recommend this two person team !
Services: Cat sitting (in-home)
Response from the owner · a year ago
Thank you so much for this purrfect review! It was a great pleasure to care for your precious furry kitto’s! We are so happy to have you as a part of our Pure Love family!
Bridget RigbyLocal Guide · 12 reviewsiTotal number of Google reviews Bridget has written across all businesses on Google Maps, not just this one.
I'm so happy to have found Pure Love Pet Sitting! Robin did an excellent job taking care of my two cats while I was away. I was nervous about leaving my new kitten and my shy older cat, especially since they’re still adjusting to each other and I had never used a pet sitter before. However, during the meet-and-greet, I was reassured by their thorough questions and preparation.
While I was gone, my family and I loved reading the updates after each visit and seeing all the photos. I especially appreciated that Robin gently included my shy cat by talking to her and spending time with the kitten in the same room while respecting her boundaries.
I will definitely use Pure Love Pet Sitting again the next time I’m away!
Response from the owner · a year ago
Thank you so much for your kind words,
Sophia, and for trusting us to care for your beloved furry kitto's!
We're so happy to know your experience with us was a purrfectly pawsitive one!
Nancy Gray9 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Robin and her business is the best pet sitting service I have ever used. Robin genuinely loves and cares for my cats. She even brings them toys sometimes! My cats are very comfortable with her. I never have any worries about leaving my cats. Robin is the best!!
Response from the owner · 2 years ago
Thank you so much for this Purrfect review! It makes us so happy to know that you were able to enjoy your time away worry free and with peace of mind knowing your precious little ones were loved and cared for! We are so excited to have you in our Pure Love family!
Michael ChiLocal Guide · 9 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
We've been using Pure Love Pet Sitting for many years. Previously, we used other pet sitters, some good, some not as good.
Why did we leave other sitters? Other pet sitters have sat on their phones or hurried to get out. It's perfectly fine to do those things occasionally, but when it was occurring regularly, or the sitters were changing regularly and we didn't know our sitters anymore, we knew it was time to change.
Who are they? Robin is the owner and devotes an incredible amount of time to her clients. Due to high demand, she also employs other trusted sitters. We've been assigned to Jennifer in the past and her son Jeremy. Everyone is great. We've been fortunate to have Robin almost every time.
Why do we stay with them? Our pets always seem happy when we return. They get TLC the entire time. We get notified if anything seems off. And while this isn't advertised, Robin is an amazing photographer. She sends pictures that are frame-worthy - we have printed many of them out. She can catch them doing things I've never been able to photograph. It's almost worth it for the pictures. But she also genuinely cares. Every pet sitter says it, but she has that aura that out pets absolutely love.
Recently we wanted to take our dog to the beach as she was nearing the end of her life. It was last minute and she was fully booked, but still squeezed in 2 visits for our cats so that we could go.
There are many good pet sitters. If you find one you're happy with, consider yourself fortunate. But if you're not happy or just don't feel good about your sitter, definitely look. Robin and the sitters here are absolutely wonderful.
Response from the owner · a year ago
Hi Michael!
Thank you so much for this awesome review! We adore your fur babies and we are so thankful that you are a part of our Pure Love family!
Helen Bologa5 reviewsiTotal number of Google reviews Helen has written across all businesses on Google Maps, not just this one.
We have been using Pure Love Pet Sitting for the past two years and I can honestly say that our vacations and work trips are more relaxing knowing our pets are in good hands. Not only are they hands on and loving with our fur babies, they are amazing when it comes to leaving little updates and notifications with each visit they make. It’s always comforting to see photos of happy pets while you’re away and even more comforting to be able to allow the pets to stay in the security of their own homes as opposed to having to board them.
Response from the owner · a year ago
Thank you so much for this rave review! It means so much to us!
We adore your furry kiddo’s and we are very thankful you are a part of our Pure Love family!
