Analyzing 6,697,4816.7M ReviewsFor 18,77118.8K Experts

Experts Reviews · Company report
Pure Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%70+17Value 14%95+13.4Replies to reviews 7%7+0.5Craft & service penalty86−1.4Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE

Pure Spa

Dallas, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 20 hot tub spas · 4.7★ from 366 Google reviews

📞 Call (214) 827-4200Request a call backWebsite ↗

Report card

Percentile vs other hot tub spas (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pure Spa is better than 72% of hot tub spas.B
72
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pure Spa is better than 70% of hot tub spas.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pure Spa is better than 86% of hot tub spas.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pure Spa is better than 95% of hot tub spas.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pure Spa is better than 100% of hot tub spas.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pure Spa is better than 7% of hot tub spas.F
7

Reviews for your job

Customers hired Pure Spa for 5 kinds of job.

Pure Spa for hairstyling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Hairstyling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Hairstyling”

CatherineLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I have gone to this location for multiple services. This time was a haircut. Kennedy was excellent. She has ideas on what would work best for my hair, didn't overwhelm me with products I would need, and was pleasant to talk to. The spa as a whole is a very relaxing environment to be in. I was very happy with my service and will definitely go back.

Great priceHairstyling
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Relaxed, quiet space for manis pedis and hair. Kind, thoughtful employees. They make you feel special! Thuy is the best with nails and Kennedy with hair. The staff is very special!

Reasonable priceHairstylingPedicureManicure
bethhudacky6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Pure Spa is my #1 go to spa in Dallas! It is in a great location and from the moment I walk in the door very relaxing from the music, kind and professional staff, and smells that relax and destress you. I have been going for years and have received treatments for laser hair removal, botox, and to get my hair colored. I highly recommend Pure Spa!

Reasonable priceHairstyling
Kitty7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Love the color Kennedy puts on my hair.

Great priceHairstyling
Janet4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

There is no place better for a thoroughly restorative and relaxing facial than at Pure Spa. Experienced aesthetician Paula is extraordinary in detecting problem areas, understanding sensitive skin, and determining what is needed for the best results; and Kennedy is terrific (and honest in telling me what is best for…

Reasonable priceSkin treatmentsBody waxingHairstyling
KindleLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent services! Staff was super accommodating and friendly. Flew from out of state to celebrate my mom for her birthday. We spent most of the day getting pampered, starting with a soak, then full body massage, body scrub (HIGHLY RECOMMEND), facial, mani/Pedi, and a hair treatment/blow out. Very relaxing and…

Reasonable priceSkin treatmentsHairstylingPedicure
JDLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had a full spa day with my sister here, and it was wonderful! I wish I could remember my masseuse's name, but she was great. She asked where I wanted focus and really got out the tension. Majda did my facial and was really knowledgeable about skin care. I appreciated the process and advice. Thuy is a masterful…

Skin treatmentsHairstylingPedicure
Vequar6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Reasonable priceSkin treatmentsHairstylingPedicure
Marcela3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Reasonable priceHairstyling

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 54%Overpriced 3%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Skin treatments35—
Pedicure26—
Manicure16—
Hairstyling9—
Body waxing3—

Compare with

DFW Hot Tub Services logoDFW Hot Tub ServicesExperts Score 98Dallas · 4.97★Earth Tech Spa Dallas logoEarth Tech Spa DallasExperts Score 82Dallas · 4.85★Southern Leisure Spas & Wellness - Dallas logoSouthern Leisure Spas & Wellness - DallasExperts Score 81Dallas · 4.91★