Analyzing 6,618,7746.6M ReviewsFor 18,42918.4K Experts
Google reviewers rate Pure Spa 4.7 out of 5 based on 366 reviews, with the owner responding to only 1% of feedback. Customers frequently praise the quality of facials, massages, and manicures, noting that staff members are professional and the environment is relaxing. However, lower-rated reviews highlight recurring issues with poor staffing, late appointment starts, and discrepancies between advertised services and actual experiences, including complaints about pricing and membership practices.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
366 Google reviews we collected
Phrases our text analysis found in 271 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 271 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“) The atmosphere is pure relaxation and every staff member is nothing less than gracious and helpful!”
“Very unprofessional , I would never consider returning with such late and inconvenience notice due to the fear of being cancelled last minute again.”
“They last up to 4 weeks, never break or lift and her attention to detail is incredible.”
“The massage was honestly one of the worst I’ve ever experienced.”
“Mikayla was absolutely fantastic highly recommended for massages!”
“Worth every penny and the extra time she spends perfecting your nails.”
“Fifty-five minute massage seems over priced for $84”
“she blessed me I appreciate the way she checks in to discover the focus areas my back was super tight from training,within minutes I felt relief.”
“She is kind, personable, and really explains the process, the products, and what I should expect every step of the way.”
“…ng what is needed for the best results; and Kennedy is terrific (and honest in telling me what is best for my skin tone…) with hair color, blending hi…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Pure Spa for 5 kinds of job. Pick one to see what they paid and said.
Place is one of the best. Every service was top tier. I really can't find anything negative to say. They will have my business for a while.
Kristen is the absolute best! I always love seeing her and she has done wonders for my skin. I couldn’t recommend her more!
Simply amazing.. my entire weekend was spent at PURE. I started out on Saturday with a new membership which included a full body massage. I returned Sunday for a hydrating facial. I loved the entire experience.. PURE SPA is my new place to be for all of my relaxation needs
I always get my facials done with Paula and always leave feeling amazing! I enjoy how relaxing the rooms feel and love that they have the options to use their steam room and etc.
I’ve been going to Pure Spa for years and EVERY visit exceeds expectations! Special shout outs to Meaghan (who does amazing facials and keeps my brows looking fabulous!), Nancy (who gives me one of the top 3 massages I’ve ever had!), and Lindsay (you’ve got to try her incredible body wraps!) The atmosphere is pure…
Don’t be fooled by the pictures or the way this place is advertised. My experience was completely different from what I expected. I wasted $200 and my time. The massage was honestly one of the worst I’ve ever experienced. The room was extremely small, and the person giving the massage seemed to have very little…
| Job | Reviews | Category typical |
|---|---|---|
| Skin treatments | 35 | — |
| Pedicure | 26 | — |
| Manicure | 16 | — |
| Hairstyling | 9 | — |
| Body waxing | 3 | — |
4.7 ★★★★★ 366 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Place is one of the best. Every service was top tier. I really can't find anything negative to say. They will have my business for a while.
I had the best massage of my life!
Kristen is the absolute best! I always love seeing her and she has done wonders for my skin. I couldn’t recommend her more!
My girlfriend loved her prenatal massage and her mani and pedi was wonderful
Very friendly staff, loved the experience. Will be going back again!
Been a client for years. always a great experience.
Simply amazing.. my entire weekend was spent at PURE. I started out on Saturday with a new membership which included a full body massage. I returned Sunday for a hydrating facial. I loved the entire experience.. PURE SPA is my new place to be for all of my relaxation needs
I always get my facials done with Paula and always leave feeling amazing! I enjoy how relaxing the rooms feel and love that they have the options to use their steam room and etc.
I’ve been going to Pure Spa for years and EVERY visit exceeds expectations! Special shout outs to Meaghan (who does amazing facials and keeps my brows looking fabulous!), Nancy (who gives me one of the top 3 massages I’ve ever had!), and Lindsay (you’ve got to try her incredible body wraps!) The atmosphere is pure relaxation and every staff member is nothing less than gracious and helpful! Call them right now! And consider being a Platinum member. You pay a fixed discounted fee each month that saves you money on a host of services. And making that small investment means I prioritize taking care of myself every month ❤️
Don’t be fooled by the pictures or the way this place is advertised. My experience was completely different from what I expected. I wasted $200 and my time. The massage was honestly one of the worst I’ve ever experienced. The room was extremely small, and the person giving the massage seemed to have very little energy throughout the entire session. She was constantly coughing and breathing very loudly, which made the experience uncomfortable and difficult to relax. For $200, I expected a much better experience. In my opinion, this place is not worth anywhere near that price. I would not spend $200 here again. I feel like I wasted my money.
Analyzing 6,618,7746.6M ReviewsFor 18,42918.4K Experts
