Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts

Experts Reviews · Company report
Pure Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%70+17Value 14%95+13.4Replies to reviews 7%7+0.5Craft & service penalty86−1.4Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE

Pure Spa

Dallas, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 20 hot tub spas · 4.7★ from 366 Google reviews

📞 Call (214) 827-4200Request a call backWebsite ↗

Report card

Percentile vs other hot tub spas (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pure Spa is better than 72% of hot tub spas.B
72
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pure Spa is better than 70% of hot tub spas.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pure Spa is better than 86% of hot tub spas.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pure Spa is better than 95% of hot tub spas.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pure Spa is better than 100% of hot tub spas.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pure Spa is better than 7% of hot tub spas.F
7

Reviews for your job

Customers hired Pure Spa for 5 kinds of job.

Pure Spa for manicure

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Manicure”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Manicure”

CarltonLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Place is one of the best. Every service was top tier. I really can't find anything negative to say. They will have my business for a while.

Great priceSkin treatmentsPedicureManicure
Expert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

My girlfriend loved her prenatal massage and her mani and pedi was wonderful

PedicureManicure
Tracy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Very friendly staff, loved the experience. Will be going back again!

Reasonable priceSkin treatmentsPedicureManicure
Lorinda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

I have very mixed feelings about Pure Spa and Salon on Mockingbird because the individual service providers I see are exceptional, but my recent experience with the salon’s pricing and membership practices was extremely disappointing. First, Paula, my aesthetician, is absolutely phenomenal. I always leave feeling…

Not sureSkin treatmentsBody waxingPedicure
MarisaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Excellent !! Best mani/pedi in town.

Reasonable pricePedicureManicure
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Relaxed, quiet space for manis pedis and hair. Kind, thoughtful employees. They make you feel special! Thuy is the best with nails and Kennedy with hair. The staff is very special!

Reasonable priceHairstylingPedicureManicure
Felicia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Wonderful experience with skilled professionals

Reasonable priceSkin treatmentsPedicureManicure
bbosque132 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I came in for a mani/pedi with Rhonda. She always does a great job. It was very relaxing.

Reasonable pricePedicureManicure
Kristin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rhonda’s builder gel nails and pedicures are the best. They last up to 4 weeks, never break or lift and her attention to detail is incredible. Worth every penny and the extra time she spends perfecting your nails. I highly recommend this service.

Great pricePedicureManicure
DomiLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The experience was fantastic! I got the package which included a massage, facial, and mani pedi. Everyone was super friendly and accommodating. I really appreciated that I was asked what areas I wanted focused on more. Every session felt perfect. Definitely can't wait to come back again!

Skin treatmentsPedicureManicure
JackieLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I go to Pure Spa to get my nails done (although I’m sure I’ll end up getting another service at some point as well) and I have to give a shout out to Rhonda. Her attention to detail is exceptional. I never worry about being unhappy with how my nails look and she makes the whole process feel very natural and comfortable.

Customer photo from Jackie's reviewCustomer photo from Jackie's review
PedicureManicure
Janet4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

There is no place better for a thoroughly restorative and relaxing facial than at Pure Spa. Experienced aesthetician Paula is extraordinary in detecting problem areas, understanding sensitive skin, and determining what is needed for the best results; and Kennedy is terrific (and honest in telling me what is best for…

Reasonable priceSkin treatmentsBody waxingHairstyling
Deb8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Thuy at Pure Spa - is the best nail technician. She really cares about her clients and has been there for many years.

PedicureManicure
KindleLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent services! Staff was super accommodating and friendly. Flew from out of state to celebrate my mom for her birthday. We spent most of the day getting pampered, starting with a soak, then full body massage, body scrub (HIGHLY RECOMMEND), facial, mani/Pedi, and a hair treatment/blow out. Very relaxing and…

Reasonable priceSkin treatmentsHairstylingPedicure
JDLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had a full spa day with my sister here, and it was wonderful! I wish I could remember my masseuse's name, but she was great. She asked where I wanted focus and really got out the tension. Majda did my facial and was really knowledgeable about skin care. I appreciated the process and advice. Thuy is a masterful…

Skin treatmentsHairstylingPedicure
Vequar6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Reasonable priceSkin treatmentsHairstylingPedicure

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 54%Overpriced 3%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Skin treatments35—
Pedicure26—
Manicure16—
Hairstyling9—
Body waxing3—

Compare with

DFW Hot Tub Services logoDFW Hot Tub ServicesExperts Score 98Dallas · 4.97★Earth Tech Spa Dallas logoEarth Tech Spa DallasExperts Score 82Dallas · 4.85★Southern Leisure Spas & Wellness - Dallas logoSouthern Leisure Spas & Wellness - DallasExperts Score 81Dallas · 4.91★