Experts Reviews · Company report
Pure Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%70+17Value 14%95+13.4Replies to reviews 7%7+0.5Craft & service penalty86−1.4Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE

Pure Spa

Dallas, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 20 hot tub spas · 4.7★ from 366 Google reviews

Report card

Percentile vs other hot tub spas (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pure Spa is better than 72% of hot tub spas.B
72
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pure Spa is better than 70% of hot tub spas.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pure Spa is better than 86% of hot tub spas.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pure Spa is better than 95% of hot tub spas.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pure Spa is better than 100% of hot tub spas.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pure Spa is better than 7% of hot tub spas.F
7

Reviews for your job

Customers hired Pure Spa for 5 kinds of job.

Pure Spa for skin treatments

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.35
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Skin treatments”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 35 Google reviews tagged “Skin treatments” · showing 20

CarltonLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Place is one of the best. Every service was top tier. I really can't find anything negative to say. They will have my business for a while.

Great priceSkin treatmentsPedicureManicure
Emily9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Kristen is the absolute best! I always love seeing her and she has done wonders for my skin. I couldn’t recommend her more!

Reasonable priceSkin treatments
Tracy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Very friendly staff, loved the experience. Will be going back again!

Reasonable priceSkin treatmentsPedicureManicure
ChawnaLocal Guide · 90 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Simply amazing.. my entire weekend was spent at PURE. I started out on Saturday with a new membership which included a full body massage. I returned Sunday for a hydrating facial. I loved the entire experience.. PURE SPA is my new place to be for all of my relaxation needs

Great priceSkin treatments
Victoria4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I always get my facials done with Paula and always leave feeling amazing! I enjoy how relaxing the rooms feel and love that they have the options to use their steam room and etc.

Great priceSkin treatments
Lorinda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

I have very mixed feelings about Pure Spa and Salon on Mockingbird because the individual service providers I see are exceptional, but my recent experience with the salon’s pricing and membership practices was extremely disappointing. First, Paula, my aesthetician, is absolutely phenomenal. I always leave feeling…

Not sureSkin treatmentsBody waxingPedicure
Tammy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I love Pure Spa. Everyone is so good, I always get the best services. They just did a refresh on the space and its so peaceful!

Great priceSkin treatments
judy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Meghan is a master of making an old lady feel beautiful! Nothing beats a good facial

Reasonable priceSkin treatments
Felicia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Wonderful experience with skilled professionals

Reasonable priceSkin treatmentsPedicureManicure
Cathy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great 50 min facial. More relaxing than a massage.

Great priceSkin treatments
Linda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Paula gives a wonderful facial, knows the products and what your skin needs. Front desk friendly and very professional.

Skin treatments
Veronica12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Megan is the best!!! Five star experience Thank you Megan!!

Skin treatments
Krystal5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I’ve been going to Pure Med Spa for years and always have a great experience. Kristen and the staff are friendly, professional, and knowledgeable, and I always feel well taken care of. Highly recommend!

Great priceSkin treatmentsService not listed
Krystal2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I enjoyed Pure Spa! The facial and deep tissue massage was amazing!!

Great priceSkin treatments
BlessingLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great service every time!! They’re always so knowledgeable and professional with my facials and massages

Great priceSkin treatments
MiaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★

I have been an avid supporter/user of Pure spa since March of 2024 even since my chior teacher posted a review. I gone 5 times since then to either celebrate my birthday or in preparation for a big gig. I have had great experiences when booking the Packages or going to the same person for specific treatments.…

Not sureSkin treatmentsService not listed
JoelleLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I started coming to Pure about a year ago after visiting several spas in the Dallas area for my go-to spot for facials. Megan was my aesthetician and she was FABULOUS! I ended up signing up for a membership since I was planning on coming somewhat regularly. The service list is insane - from IPL/Photofacials to…

Great priceSkin treatments
DomiLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The experience was fantastic! I got the package which included a massage, facial, and mani pedi. Everyone was super friendly and accommodating. I really appreciated that I was asked what areas I wanted focused on more. Every session felt perfect. Definitely can't wait to come back again!

Skin treatmentsPedicureManicure
Janet4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

There is no place better for a thoroughly restorative and relaxing facial than at Pure Spa. Experienced aesthetician Paula is extraordinary in detecting problem areas, understanding sensitive skin, and determining what is needed for the best results; and Kennedy is terrific (and honest in telling me what is best for…

Reasonable priceSkin treatmentsBody waxingHairstyling
ANDREA6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

So lovely and relaxing being able to use the steam room the hot tub , shower the locker room. It’s just lovely. The service is exceptional. I received the body scrub and wrap. Soothing, I highly recommend it

Skin treatments

Show more skin treatments reviews (15 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 54%Overpriced 3%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Skin treatments35—
Pedicure26—
Manicure16—
Hairstyling9—
Body waxing3—

Compare with