G VLocal Guide · 74 reviewsTotal number of Google reviews G has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery skilled and compassionate people. Thank you.
- Services: Dog grooming
PurrFurred Pet Styling - Naperville
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%95+13.4Replies to reviews 7%30+2.1Momentum penalty88−1.2Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#59 of 104 mobile dog groomersPosition by Experts Score among all companies we track in this category. · better than 44%
4.9 ★★★★★ 544 Google reviews · 24 photos
94%five-star reviews
4.79★last 12 monthsAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
8%reviews answered by the owner
Oct 2026latest review
PurrFurred Pet Styling - Naperville at a glance
Customers frequently highlight the staff's kindness, punctuality, and ability to handle anxious or difficult pets with care. Positive reviews note consistent grooming quality and effective communication regarding pet needs. However, recurring criticisms in lower-rated excerpts focus on significant price increases, difficulty booking appointments for larger dogs, and instances of poor customer service or mishandled grooming procedures.
- Google rating: 4.9 out of 5 from 544 reviews (94% five-star).
- Reviews on this page: 544 Google reviews (401 with written comments, 63 with photos).
- Owner responses: the business replied to 8% of reviews.
- Most recent review: October 10, 2026.
- Service: Mobile Dog Groomer serving Palatine, Illinois.
Data from Google, last updated October 29, 2026.
Score profile vs other mobile dog groomers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.PurrFurred Pet Styling - Naperville: 88/100 on this factor. Category median: 89.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.PurrFurred Pet Styling - Naperville: 84/100 on this factor. Category median: 86.A
84
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.PurrFurred Pet Styling - Naperville: 100/100 on this factor. Category median: 96.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.PurrFurred Pet Styling - Naperville: 95/100 on this factor. Category median: 95.A
95
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.PurrFurred Pet Styling - Naperville: 88/100 on this factor. Category median: 100.A
88
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.PurrFurred Pet Styling - Naperville: 30/100 on this factor. Category median: 60.D
30
Bar = this company · dark tick = category median.
Star ratings
544 Google reviews we collected
- 5 stars51294%
- 4 stars153%
- 3 stars31%
- 2 stars10%
- 1 star132%
Praise vs complaints
Phrases our text analysis found in 401 written reviews
- Praise43697%
- Complaints133%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1238%
- Reasonable1753%
- Overpriced39%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Quality & results13931%
- Staff & attitude13931%
- Would recommend6815%
- Speed & response4911%
- Price & value307%
- Communication153%
- Honesty & trust92%
What customers talk about
We read 401 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Been using them for years and they always do a great job.”
“I have never been here but their customer service is awful!”
“The staff is so kind, I can't say enough about them.”
“I would highly recommend Colleen and PurrFurred Mobile Pet Styling!”
“NEVER AGAIN.”
“She explained how she’d do her best to leave Katie’s coat as long as we asked, despite the many mats in her fur (we’d been unable to get her groomed timely).”
“Even though its more expensive than going to a groomer, it's worth every penny!”
“Over priced , and poor workmanship, it appeared my dog wasn't shampooed, THEY didn't even shave around the butt/sanitary area charged me $76”
“My puppy's first time being groomed and the staff was super kind and answered all my questions no problem.”
“My dog is not a fan of most groomers but she has grown to know and trust her groomer now.”
People customers mention
- Colleen 12 reviews
- Danielle 8 reviews
- Eliza 7 reviews
- Amanda 6 reviews
- Kelly 6 reviews
- Leanne 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired PurrFurred Pet Styling - Naperville for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
RichardLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
PurrFurred Pet Styling is the best! Pleasant staff to work with. I have a rescue dog and she does not like people, but does very well with her groomer, Amanda!
Matt7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Purfurred Pet always takes great care of our dog and Paulina is the best! Highly recommended.
Great priceDog grooming
Karen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
This groomer is absolutely fantastic! The staff is so kind, I can't say enough about them. My dog had a sore leg, they took thier time with her and made sure to let me know. I've been coming here for a couple of years and they never disappoint. 5 stars!
Esra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
I’m always so glad they do such a wonderful job! Thank you for the excellent experience and for your helpful, friendly, and smiling staff. ❤️ Benek’s mom Esra
Chona6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Danielle always does a great job with our cat Cairo. He looks so adorable and smells so nice after each visit with her. I highly recommend this pet grooming salon.
Cat grooming and styling
Cristine8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
They are amazing! My dog loves going there and is so relaxed sometimes he falls asleep when Paulina is cutting his hair! He comes out extra sassy looking and smelling sooo good!
Reasonable price
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Dog grooming | 22 | — |
| Dog ear cleaning | 9 | — |
| Dog full service grooming | 9 | — |
| Dog nail trimming | 8 | — |
| Dog bathing and blow dry | 8 | — |
| Dog anal gland expression | 6 | — |
| Dog grooming and styling | 5 | — |
| Dog teeth brushing | 4 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 544 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Richard YndestadLocal Guide · 59 reviewsTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePurrFurred Pet Styling is the best! Pleasant staff to work with. I have a rescue dog and she does not like people, but does very well with her groomer, Amanda!
Response from the owner · 4 years ago
Thanks so much for your feedback and business Richard!!
Petra molenda1 reviewTotal number of Google reviews Petra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeen using them for years and they always do a great job.
- Services: Dog anal gland expression, Dog grooming
Response from the owner · a month ago
Thank you for being with us for so many years! ❤️ We truly appreciate your continued trust and support!
Matt Bonini7 reviewsTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePurfurred Pet always takes great care of our dog and Paulina is the best! Highly recommended.
- Price assessment: Great price
- Services: Dog grooming
Response from the owner · a month ago
We love hearing this! ❤️ Thank you for trusting us with your pup and for the recommendation! 🐾
Karen Kenny6 reviewsTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis groomer is absolutely fantastic! The staff is so kind, I can't say enough about them. My dog had a sore leg, they took thier time with her and made sure to let me know. I've been coming here for a couple of years and they never disappoint. 5 stars!
Response from the owner · a month ago
Thank you for such a thoughtful review! ❤️ Thank you for trusting us with her over the years! 🐾
Esra Sahbazoglu6 reviewsTotal number of Google reviews Esra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI’m always so glad they do such a wonderful job! Thank you for the excellent experience and for your helpful, friendly, and smiling staff. ❤️ Benek’s mom Esra
Response from the owner · a month ago
Thank you, Esra! ❤️ We always love seeing Benek and are so happy you continue to have such great experiences with our team. We truly appreciate your kind words! 🐾
Chona Opas6 reviewsTotal number of Google reviews Chona has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDanielle always does a great job with our cat Cairo. He looks so adorable and smells so nice after each visit with her. I highly recommend this pet grooming salon.
- Services: Cat grooming and styling
Response from the owner · a month ago
We love hearing this! Danielle will be so happy to know how much you love Cairo’s grooms. Thank you for trusting her with him and for recommending us! 🐾
Cristine Niv8 reviewsTotal number of Google reviews Cristine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey are amazing! My dog loves going there and is so relaxed sometimes he falls asleep when Paulina is cutting his hair! He comes out extra sassy looking and smelling sooo good!
- Price assessment: Reasonable price
Response from the owner · 4 months ago
Thank you for the wonderful review! We appreciate you taking the time to share your experience and are grateful to have you as part of the PurrFurred family. 🐾
Rudy RenteriaLocal Guide · 21 reviewsTotal number of Google reviews Rudy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat staff that are always friendly. They do great work for my puppy.
- Price assessment: Reasonable price
- Services: Dog ear cleaning, Dog grooming, Dog teeth brushing, Dog full service grooming, Dog nail trimming
Response from the owner · a month ago
Thank you! We love having your pup come to see us and are so glad you’ve had such great experiences with our team! ❤️🐾
Ian Carter-HamiltonLocal Guide · 49 reviewsTotal number of Google reviews Ian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy puppy's first time being groomed and the staff was super kind and answered all my questions no problem. My dog looks and smells great and really enjoyed the treat I got him from the counter as well. Will definitely make this his grooming home moving forward.
- Price assessment: Great price
Response from the owner · a month ago
We’re so glad his very first grooming experience was a great one! ❤️ 🐾 We’re honored to be his new grooming home and look forward to watching him grow!
Business details
- Address: 670 W 5th Ave #104, Naperville, IL 60563
- Phone: (630) 358-7299
- Website: purrfurredpetstyling.com
- Service area: Palatine, IL