Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Google reviewers rate Quality Payroll & Benefits 4.9 out of 5 based on 120 reviews, with the owner responding to 20% of them. Customers frequently praise the company for accurate and punctual payroll processing, competitive pricing, and helpful communication during onboarding and benefits administration. However, low-star reviews highlight specific instances of delayed payment processing, unresponsive management, and perceived rudeness from staff during inquiries.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
120 Google reviews we collected
Phrases our text analysis found in 114 written reviews
How often each topic comes up in the written reviews
We read 114 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Amazing services provided and very friendly staff to work with - their customer care is top tier”
“They make sure payroll is on time, accurate and are always available to answer a question.”
“Highly recommend if you are looking to switch or just starting out!”
“Diana at Quality Payroll does a fantastic job on our account.”
“He patiently answered all of my questions and it was so much simpler than I had feared.”
“They are super responsive, reasonably priced, and have truly made being a small business owner easier!”
“He helped my company get payroll going answered every question with honesty!”
praise complaint · found by our text analysis, Google review wording unchanged.
I don’t mean to be harsh, but I truly feel that this process took longer than expected. To this day, I still haven’t received my check, even though I submitted my documents quite some time ago. If the issue gets resolved, I might be able to update this review.
Amazing services provided and very friendly staff to work with - their customer care is top tier
Quality is a great company! They make sure payroll is on time, accurate and are always available to answer a question. Cam is super impressive with his knowledge and his willingness to help even if I message him after hours. If you’re looking to do business with this company, make sure to ask for Cam. He will get you set up right 🤙🏽
We wanted to hire a caregiver for a family member and make sure that taxes and benefits were handled properly. I was intimidated by the process, but Cameron Guy from Quality Payroll and Benefits was so helpful. He patiently answered all of my questions and it was so much simpler than I had feared. We were able to…
Cam with quality payroll has been awesome to work with. Great customer experience all around.
I’ve had a great experience with Quality Payroll. Their service is simple, and reliable. Cam has been very helpful and makes is easy.
4.9 ★★★★★ 120 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I don’t mean to be harsh, but I truly feel that this process took longer than expected. To this day, I still haven’t received my check, even though I submitted my documents quite some time ago. If the issue gets resolved, I might be able to update this review.
Amazing services provided and very friendly staff to work with - their customer care is top tier
Quality is a great company! They make sure payroll is on time, accurate and are always available to answer a question. Cam is super impressive with his knowledge and his willingness to help even if I message him after hours. If you’re looking to do business with this company, make sure to ask for Cam. He will get you set up right 🤙🏽
We wanted to hire a caregiver for a family member and make sure that taxes and benefits were handled properly. I was intimidated by the process, but Cameron Guy from Quality Payroll and Benefits was so helpful. He patiently answered all of my questions and it was so much simpler than I had feared. We were able to set everything up for a smooth onboarding of the employee. Great service
Cam with quality payroll has been awesome to work with. Great customer experience all around.
Cam and his team have been incredibly helpful!
I’ve had a great experience with Quality Payroll. Their service is simple, and reliable. Cam has been very helpful and makes is easy.
Quality has been super great to work with. Cam has been really helpful through our onboarding process and assisting in making sure we are always taken care of. The office team is quick to get payroll done on time and always helpful with any questions we have. The switch from our previous payroll was pretty seamless and simple. Also cost is very competitive and budget friendly. Highly recommend if you are looking to switch or just starting out!
I have personally worked with Quality Payroll since 1999. That says it all. The customer service is beyond reproach. I would encourage anyone in need of payroll services to use Quality Payroll Services.
Great company to work with. Highly recommend. Sidney is our specialist and she has been amazing to work with.
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
