Property maintenance · Lansing, MI · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%64+34.9Reliability 24%48+11.6Value 14%68+9.6Replies to reviews 7%52+3.7Craft & service penalty30−7Experts Score= 53Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.53SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 26 ice removal servicesiPosition by Experts Score among all companies we track in this category. · better than 0%
4.6★★★★★134 Google reviews · 24 photos
86%five-star reviews
4.61★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate R&D Landscape 4.6 out of 5 based on 134 reviews, with the owner responding to 63 percent of them. Customers frequently praise the company for punctual mowing, snow removal, landscaping design, and responsive communication regarding quotes and service requests. However, several low-star reviews criticize the business for poor phone accessibility, unexpected price increases, and instances where crews caused property damage or failed to address follow-up issues adequately.
Google rating: 4.6 out of 5 from 134 reviews (86% five-star).
Reviews on this page: 134 Google reviews (110 with written comments, 13 with photos).
Owner responses: the business replied to 63% of reviews.
Most recent review: October 28, 2026.
Service: Ice Removal Service serving Lansing, Michigan.
Data from Google, last updated October 29, 2026.
Score profile vs other ice removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.
R&D LandscapeIce Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.R&D Landscape: 64/100 on this factor. Category median: 92.B
64
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.R&D Landscape: 48/100 on this factor. Category median: 88.C
48
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.R&D Landscape: 30/100 on this factor. Category median: 94.D
30
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.R&D Landscape: 68/100 on this factor. Category median: 100.B
68
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.R&D Landscape: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.R&D Landscape: 52/100 on this factor. Category median: 79.C
52
Bar = this company · dark tick = category median.
Star ratings
134 Google reviews we collected
4.6of 5
5 stars11586%
4 stars43%
3 stars21%
2 stars32%
1 star107%
Praise vs complaints
Phrases our text analysis found in 110 written reviews
96%praise
Praise21996%
Complaints94%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price526%
Reasonable842%
Overpriced15%
Not sure526%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5625%
Staff & attitude5424%
Would recommend3415%
Speed & response3314%
Communication2411%
Price & value146%
Honesty & trust136%
What customers talk about
We read 110 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We have been with them for over six years and they do an amazing job.”
“I usually don't do reviews on companies, but this company is terrible to get ahold of.”
“She coordinated billing and was incredibly helpful on issues outside of the normal proposal.”
“Their employee was unprofessional and showed a blatant disregard for neighboring properties.”
“We highly recommend using all services provided by the company, especially those involving planting.”
“He helped get our business set up, answered all of my questions honestly, and was very prompt with all responses.”
“He definitely listened to our needs and created something magical.”
“Charlie Worthington did an excellent job designing the project, at a good price, which followed our wants perfectly.”
“I called to have someone come out and give me a quote they had the person that was going to come out call me and I missed his call so I had to call him back.”
“From the moment that my husband and I met him, we knew he would be honest and genuine.”
People customers mention
Sparky6 reviews
Clay5 reviews
Home4 reviews
Doug3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired R&D Landscape for 8 kinds of job. Pick one to see what they paid and said.
DDrew2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 hours ago★★★★★
Nick was great to work with. He helped get our business set up, answered all of my questions honestly, and was very prompt with all responses. Looking forward to working with them more in the future!
EEric7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Emily and I are extremely happy with all the services provided by R&D Landscape. Their mowing crew was outstanding in dealing with our 3 acres. They mowed on time on a regular basis, did edging and responded well to any requests we made to them. In our opinion, the landscape design and restructuring of both our…
SSharonLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
We met Clay at the Lansing Home and Garden Show in the spring of 2026. From the moment that my husband and I met him, we knew he would be honest and genuine. He definitely listened to our needs and created something magical. We also really appreciated Derek for his guidance and his expertise. We would recommend R&D Landscaping to our friends and family!
DDaniel8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
In our condo community, R&D has taken care of our lawn, snow removal and other landscaping. We have been with them for over six years and they do an amazing job. What I love the most is that they stand by their work. Mistakes happen and one just did. The crews are great, but no tops Alex. He is kind, genuine,…
JJacques2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Caleb Phillips and the R & D landscaping crew did an outstanding job on my property. Removal of several trees, replacing with decorative rock face, and critical lawn repair performed with absolute professionalism in a timely manner! Accounting services also made remittance process seamless with its electronic…
CC9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Nick was a pleasure to work with. He answered all our questions and returned emails promptly. We are relieved to know our snow removal will be in good hands this season!
Nick was great to work with. He helped get our business set up, answered all of my questions honestly, and was very prompt with all responses. Looking forward to working with them more in the future!
Response from the owner · 5 hours ago
Thank you, Drew! We’re glad Nick made getting started easy and provided honest, prompt answers to your questions. We appreciate your trust in R&D Landscape and look forward to a great partnership!
E
Eric Strauss7 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Emily and I are extremely happy with all the services provided by R&D Landscape. Their mowing crew was outstanding in dealing with our 3 acres. They mowed on time on a regular basis, did edging and responded well to any requests we made to them. In our opinion, the landscape design and restructuring of both our front and back gardens provided by Macy Compson was the best relationship we have ever had with a landscape architect. She made excellent suggestions about our project, gave us additional ideas, and most importantly, promptly responded to any of our questions and/or requests. She coordinated billing and was incredibly helpful on issues outside of the normal proposal. We highly recommend using all services provided by the company, especially those involving planting.
Response from the owner · 2 days ago
Thank you for the thoughtful review! We’re glad you and Emily are happy with our mowing crew and your garden transformation. It’s wonderful to hear that Macy’s ideas, responsiveness, and support made the experience so positive. We appreciate your trust and recommendation!
S
Sharon CookLocal Guide · 16 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
We met Clay at the Lansing Home and Garden Show in the spring of 2026. From the moment that my husband and I met him, we knew he would be honest and genuine. He definitely listened to our needs and created something magical. We also really appreciated Derek for his guidance and his expertise. We would recommend R&D Landscaping to our friends and family!
Response from the owner · 2 days ago
That was a fun project! Thank you for the wonderful review! We’re glad you connected with Clay at the Lansing Home and Garden Show and that he and Derek helped bring your vision to life. I know you and your family will create many memories around that patio and firepit. :-) The crew enjoyed working at your beautiful new home! Your recommendation to friends and family means so much to our team!
D
Daniel Christ8 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
In our condo community, R&D has taken care of our lawn, snow removal and other landscaping. We have been with them for over six years and they do an amazing job. What I love the most is that they stand by their work. Mistakes happen and one just did. The crews are great, but no tops Alex. He is kind, genuine, honest, and always takes the time to explain things. He just took care of an issue for me, and went above and beyond my expectations. Thank you Alex and the R&D team for your exceptional work and support. You are greatly appreciated.
Response from the owner · 6 days ago
Thank you, Daniel! We’re grateful for your community’s trust over the past six-plus years. Standing behind our work matters to us, and we’re glad Alex went above and beyond to make things right. We appreciate your kind words and continued support!
J
Jeff Haddad1 reviewiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Nick and his team are punctual and effective. I would use them again.
Response from the owner · 6 days ago
Thank you, Jeff! We’re glad Nick and the team provided prompt, reliable service. We appreciate your trust in R&D Landscape and look forward to working with you again!
J
Jacques McNeely2 reviewsiTotal number of Google reviews Jacques has written across all businesses on Google Maps, not just this one.
Caleb Phillips and the R & D landscaping crew did an outstanding job on my property. Removal of several trees, replacing with decorative rock face, and critical lawn repair performed with absolute professionalism in a timely manner! Accounting services also made remittance process seamless with its electronic payment method. An overall great experience and would wholeheartedly recommend this company's services! Thank you!
Response from the owner · a week ago
Thank you, Jacques! We’re glad Caleb, the crew, and our accounting team made your experience smooth from start to finish. We appreciate your recommendation and your trust in R&D Landscape!
C
C Kreisler9 reviewsiTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
Nick was a pleasure to work with. He answered all our questions and returned emails promptly. We are relieved to know our snow removal will be in good hands this season!
Response from the owner · a week ago
Thank you for the kind words and for trusting our team! We’re glad Nick made the process easy. At R&D, your liabilities are our priorities, and we look forward to keeping your property safe and accessible this winter!
L
Lindsay HayesLocal Guide · 4 reviewsiTotal number of Google reviews Lindsay has written across all businesses on Google Maps, not just this one.
I've had a great experience working with Nick so far! He has been very accommodating and helpful throughout the process. We look forward to building a great partnership and working together!
Response from the owner · a week ago
Thank you for the kind words! We’re glad Nick has made the process easy and enjoyable. We appreciate your trust in R&D and look forward to building a great partnership together!
R
Rstiver Stiver11 reviewsiTotal number of Google reviews Rstiver has written across all businesses on Google Maps, not just this one.
At the VFW National Home, keeping our campus safe and accessible during Michigan's winter weather is a top priority. R&D Landscaping plays an important role in helping us accomplish that.
Their salting services, along with snow removal when needed, help ensure our roads, parking lots, and walkways remain safe for our residents, staff, and visitors following winter weather events.
Having a dependable company like R&D Landscaping helps us maintain daily operations and keep our campus open, even when winter conditions become challenging.
We appreciate their hard work, reliability, and commitment to helping us provide a safe environment for the veterans and families we serve.
Director of Facilities
VFW National Home
Response from the owner · a week ago
Thank you for your kind words and for trusting R&D Landscape! Our team is proud to help keep the VFW National Home safe and accessible throughout Michigan’s winters. It’s an honor to support your staff, residents, and the veterans and families you serve.
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Jeanie Cote5 reviewsiTotal number of Google reviews Jeanie has written across all businesses on Google Maps, not just this one.
Just had James, Will and Jackson plant a tree for me and couldn’t be more pleased. They were kind, professional and did a great job, highly recommend R and D Landscaping. Thank you
Response from the owner · a week ago
Thank you for the kind words! We’re glad James, Will, and Jackson took great care of you. We appreciate your recommendation and hope you enjoy your new tree for years to come!
