How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%75+18.2Value 14%82+11.6Replies to reviews 7%76+5.4Craft & service penalty83−1.7Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORERainaldi Home Services
Winter Garden, FL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.8★ from 6,058 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
Reviews for your job
Customers hired Rainaldi Home Services for 8 kinds of job.
Rainaldi Home Services for toilet repair
Clear ✕All 332 Google reviews tagged “Toilet repair” · showing 100
They were very prompt with communication, scheduling and lining up the appointment. The Plumber that came to the house was very informative and respectful of our home. My only concern was the cost - over $600 for an hour (or less) On site to replace the wax seal was overpriced. Great service otherwise.
Chris B was our tech today. Very professional in every way. He answered all our questions we asked of him and he went as far as to give us several suggestions. Thank you again Chris B.
Jesse was awesome! Definitely call him for any issues.
Service was provided by Jonathan Manglardi. Arrived promptly. Neat in appearance. Very personable .Worked on two ac units. Clear explanation of the work performed. Reasonable fee. No upcharges. Rinaldi has performed plumbing and ac work at our various properties. Very responsive. Easy appt making. Quality work.
Our technician, Roderick, was very knowledgeable and personable. Not overly pushy, like some techs with some companies are. Just factual "this is what the problem is, this is why this thing works this way, this is what I recommend to fix it" etc. While I wasn't expecting it to cost *quite* so much, that's just how…
Technician Chris was excellent and efficient, price was more than I expected.
Fast and exceptionally professional
Our technician was Chris B. And he was awesome. We needed help for something I had dropped down the drain and toilet that wouldn’t stop running. So many technicians and companies now try to upsell you. That’s not this tech or this company. They worked my problem with no extra. Highly recommend this tech and company.
Great service!
I had a foreign object flush down my toilet. I had the pleasure of working with the plumber Brandon Turner. He was so calm and friendly. Brandon was experienced and provided so much information on things to look out for when foreign objects get stuck in the pipping. He also provided some options for the future that can make the process easier.
Mike was very nice and repair of toilet was fast !
Brandon was a pleasure to work with. Found the issue and repaired it quickly. Great work!
Shannon Jackson came today to fix my a/c. He's always so friendly and he makes sure I understand what the issue was. Great job. Alex Cameron was awesome. So glad he fixed my issue!!! Mike Padilla Feliciano came today (Aug 27) as part of the member maintenance program. He thoroughly explained everything and made…
Justin and Devon were awesome!
Outstanding service by our technician,Eric Hernandez. Very courteous understanding the needs of elderly parents who had the problem. I use Rinaldi exclusively and recommend them for all home services.
Very professional and knowledgeable about plumbing systems. The technician also completed the work in a timely manner. Thanks
Amazing Technician, troubleshooted issue i had, an got to Trigger and fix my problem. Technician was very polite and left all the áreas clean. Went thru different scenerarios to be sure that the plumbing issue was taken care. I strongly recommend Brandon and Rainaldi Plumbing for any future needs...
Mister Jesse called on his way, had his shoe coverings, and replaced the part with courtesy, honesty, and respect. Will call Rainaldi again!
Alberto Guzman completed our toilet repair and flushed out the water heater. He also came out in January to repair a main line water leak and replaced it which was a big job. He is fantastic and I will be sure to ask for him again. Love the company !
Rinaldi is always quick to respond. They sent out a technician to solve our clogged toilet plumbing problem immediately. The technicians were very polite, presentable and knowledgeable. We only call Rinaldi Home Services. They replumbed our home years ago and we were very Satisfied with their service. I always…
My family unexpectedly had a backup in both our bathrooms. We called Rainaldi plumbing and I received amazing customer service from the time I called in to speak to Kristen who immediately sent a service technician to come to my house within the hour. The two gentleman who came to my house Brandon and Hunter were so…
Brandon was not only professional but very personable as well. He promptly fixed our issue and explained after care steps.
Matt Stark. The Technician was courteous and Professional. He did a wonderful job repairing our toilet and installing a brand new hot water heater.
Thank you Joshua! I appreciate always being treated as your #1 customer not just your expedient and professional services. You're my hero!
Josh was a joy to work with. He’s a hard worker and went above and beyond to help me.
Gary was extremely professional and courteous. He was very responsive to questions and minor nuances. Gary's work was of high quality. Gary had a pleasant personality and could converse with him easily.
Tech Michael Cain came checked out my leaking 2 toilets. Since my 3 toilets were 26 yrs old, we decided that I should replace all 3. He installed 2 comfort height toilets & 1 regular height toilet. He removed old ones & cleaned up all before he left. I'm very happy with his work & the Rainaldi service.
Great tech and great service
My first tech was Devon for a plumbing issue. He cleared the clog and explained in detail what was needing repair. Jeremy was my second tech sent out for an ac issue. He was awesome! He explained everything that was messing with my unit from working properly. He was also very knowledgeable and personable. The work…
He did an excellent job explaining everything and I will highly recommend Rainaldi
Fast, friendly, service. I am not a plumber but Brandon fixed our problem pretty quick.
Devon and Matt did great. The service was quick and seemed effortless. They had our problem fixed within the hour.
The Plummer came quickly and worked very well, thank you.
Devon was fantastic. Thorough. Great communication. Didn’t rush. Thank you!
Devon was knowledgeable and answered all of my questions. He provided me with all of my options on how to best repair my plumbing issue. I also was pleased to learn that he is a 3rd generation Rainaldi employee. Knowing that generation after generation is willing to work for the same company tells me all I need…
Lee was great. Very happy with him. He was personable and he explained the problem we were having. Very personable and professional. Very pleased with the service we received from Rainaldi Home Services!
Professional person. Quickly repaired my toilet. I signed up for the yearly maintenance agreement.
Excellent work, wonderful friendly staff. Brandon was great.
Frank was great! Got the job completed quickly and was very personable.
I want to thank Rainaldi Home Services. Spoke to Craig , he immediately set up appointment for my toilets repair, very pleased with technician Frank Benzant work.prompt knowledgeable and explained price options for todays repair and other repairs down the line. Thank you Ms. Sherri for call back.
Fantastic! Professional the best! Thank you for sendthim!!
Jonathan was very kind and efficient. Explained what he found and provided recommendations without too much pressure.
Had a issue with main drain Mr Eric came out and handled it perfectly 👌
Great customer service from scheduling, arrival, work, cleanup, follow up, etc. Eric walked me through the process, gave me options, was very polite and patient with questions. They have done previous work and the outcome was great and that's why I chose them again.
Frank was very timely, professional and explained everything that was needed and did a great job! I’m always pleased with the exceptional service!
I don’t like plumbing expenses just like everyone else but I have used Rainaldi a number of times and the job has always been done right the first time. That’s important to me!
Lee was incredible. Honest opinion on how we should solve our problem, honest and upfront price estimates, and completed the job when he said he would. HIGHLY recommend Mr. Hernandez and Rainaldi plumbing for any plumbing issues you may have. Pleasantly surprised by the customer service experience in an age of…
The 2 techs .( Brandon and Nick) are both good and know what they are doing; polite and respectful also.
Great job.
Incredibly expensive for the service provided. I will not make the mistake of calling them again.
After inspecting my toilet problem he gave me all the possible options and estimated costs. He answered my questions as he went through the process. I was able to keep my toilet and he replaced all the parts in the tank. The toilet is in good working condition now. He also gave me a tip on how to properly maintain…
Using them for years, Cole was amazing. Professional service, reasonably priced, always.
We needed emergency service and Justin Ortiz was dispatched to our home. His work was EXCEPTIONAL! He diagnosed the problem and went right to work resolving it! It was a difficult job but he work to complete even though it was a late night call. His work was very professional and he solved the problem perfectly!…
Josh did a great job. He s very knowledgeable
My problem was resolved by a most professional repairman. I think it was Raul, or something like that. Could someone send me his name? I'd like to send a compliment to the head office. Thanks...Peggy Robison
Al was very professional and personable. Great response to call on a Sunday. A job well done! I will recommend this company and Al to all my friends.
Justin came in diagnosed the issue, and handled it. No rush
Matt was great. Made the repair quickly and did a full inspection of the home. Gave a good explanation of the results. Very professional and personable.
Eric came over to fix the entire master bathroom clog. Our shower, toilet, bathtub and sinks were making a bubble sound which I’ve seen in a previous home become a large issue. That’s when I called in the professionals, knowing draino was not going to cut it. Eric was prompt, so kind, and super informative about…
Eric, He quickly found the problem with our guest room toilet and it was repaired in excellent time.
Matt did a great job, did the job quickly efficiently. Communication with the office was also fantastic. Really quick and easy and able to get in there to fix that toilet shutoff valve so I could have water! Also they use the shut off valve that you can actually grip and get some torque on rather than those silly…
Chris did a great job!
Justin was able to clear the obstruction in the line to make our toilet usable. He offered discount coupon which I happily accepted. Professional and knowledgeable.
Amazing, fast, and very informative. They are one of the best companies I’ve ever had the pleasure of contracting. I couldn’t be happier with the outcome of their work and the time it took them to complete their work. AWESOME JOB
Came out same day
Jessie calmly and quickly rebuilt the entire toilet tank, replacing the filler, tank line and flapper.
Joshua Parlato did a fantastic job. Very friendly, explained in detail what all may have to be done. He showed us the parts that needed repair and replaced all that had to be repaired. Very professional. This business means getting the job done right the first time. I would hire them again in a heart beat. You've…
Tech was nice and did a good job. But I thought the price was high.
Joshua was my tech and he got our toilets fixed. Very professional and very happy with his work.
Chris the technician did a great job, professional, personable and was very neat. Been using Rainaldi for many years for plumbing repairs, they were very prompt in calling in the am to schedule repair after filling out schedule request on website the night before.
Joshua did an excellent job, couldn’t be more pleased with his work. I’d recommend him to anyone.
Quick and Professional service provided. Highly recommended.
Rainaldi’s Plumbing tech Brandon was the best ever! He serviced two Toilets and a sink. He was prompt, professional, and extremely neat. Thank you, Brandon
Our technician Justin Ortiz from Rainaldi, was experienced, helpful, and professional.
Very professional and friendly service. Awesome how they sent the photo who was coming to my house. Can't say enough about my service. If I have any more problems with my plumbing I will call the first.
Jesse took the time to show me how to install my own fill valve for my 2nd bathroom
Very friendly explain everything in detail knowledgeable person. Will recommend to my friend
Rinaldi plumbing, specifically Erik Hernandez, was amazing at determining my issue, and fixing it for the lowest price. It was four hours from the time I placed my emergency call until Erik was leaving my property. If you have EVER had your toilet back up into your tub, you know there is no greater emergency. I will…
Joshua was great. Very professional and told us all of our options and pricing.
Had a great experience with your technician Lee Hernandez. We was great to talk with about our iss and the soulution.
Frank was outstanding
Rainaldi Plumbing - service gratitude 1/7/2026 Devon, technician & Sherri, receptionist I'm so greatful that I called "Rainaldi Home Services" to fix a clogged pipe in my master toilet. I was very impressed by how fast I was able to get an appointment, less then 24 hour's. Sherri knew to ask the right questions…
Rinaldi was able to respond to our concerns same day. Rinaldi sent technician Brandon Turner, who was extremely polite and an efficient worker. I was on and off work calls during his time here and he was quiet and respectful. Highly recommend both Rinaldi and Brandon Turner for any household plumbing needs.
Devon Bratton was amazing! Showed up just in time. I would also like to extend my sincerest appreciation to the scheduling team. They weren't going to be able to see me today, but I explained some very personal circumstances and was ready to call an emergency number, which is not preferred, she politely shared that…
Cody and his team were awesome to work with. Kept me well informed with what they were going to be doing through the process.
Matt did an amazing job. He went above and beyond and answered questions that I had that weren't related to the job he was called for. Matt was very knowledgeable and passionate about his job/work. You can tell he really loves his job and people! I will from now on only use Matt and Rainaldi for our plumbing needs from here on out. Thank you so much again!
Rainaldi was very responsive and gave us same day service. Carlos the tech was very polite and professional.
Stan did a great job resolving the toilet leak we had on Christmas Eve! He explained exactly what he was doing and had us review his work. The finished work looks great and with visitors coming for Christmas we couldn’t be happier with the quick response and work that Stan did.
Nick and his helper were excellent. They did a great job. Very happy that he stayed around when the camera guy came since we had to put the toilet back on. They did an excellent job will definitely use Rinaldi and Nick again
Completely repaired
The service we have received from Rainaldi has been exceptional. The technician Eric Hernandez was very professional and explained the situation of the problem as well as provide suggestions.
Jose was very professional and thorough in his examination of the problem. The pricing was upfront and different options were presented. He explained the potential causes of the problem and proceeded to investigate. Once the problem was confirmed he fixed it right away. Thank you very much, we are very happy with the result.
Representative was knowledgable and knew right away how to rectify the issue. Explained the process to us and provided us options. Great job Michael
Great service!!!!!! Brandon & Justin very professional!!!!
Billy did an excellent job. We were thoroughly satisfied with his service and level of professionalism. We will absolutely use Rainaldi Plumbing and request Billy as our technician in the near future.
I had toilet clogged up, I called and they sent a great technician out. Brandon Turner did a quick and professional job. The cost was reasonable. I will definitely call them again.
The technician was very professional and courteous.
Technician was very pleasant. Showed me what he had to do. I would recommend Rainaldi to anyone who needed a repair
Devon from Rainaldi Plumbing was an absolute pleasure to work with. I had been quoted several thousand dollars by another company for what they claimed was a collapsed sewer line. Wanting a second opinion, I called Rainaldi, and they sent Devon out incredibly quickly. From the moment he arrived, Devon listened…
The technician Alberto Guzman was very professional and took time to explain everything to me. He left the work areas very clean when he was finished. I was so pleased that Rainaldi was able to promptly send someone out to address my issues.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 400 | $429–$1.2k |
| Drain cleaning | 384 | $271–$432 |
| Toilet repair | 328 | $251–$667 |
| Plumbing leak detection | 256 | $78–$444 |
| A/C system maintenance | 222 | $78–$351 |
| Water heater installation | 218 | $1.2k–$2.8k |
| Plumbing leak repair | 171 | $478–$1.6k |
| A/C system repair | 152 | $227–$611 |
