iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%61+14.8Value 14%63+8.9Replies to reviews 7%13+0.9Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 18 cryotherapy clinicsiPosition by Experts Score among all companies we track in this category. · better than 6%
4.8★★★★★175 Google reviews · 24 photos
89%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
8.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Reboot Float & Cryo Spa 4.8 out of 5 based on 175 reviews, frequently praising the cleanliness of the facilities and the friendly, helpful nature of the staff. Customers describe positive experiences with float therapy, cryotherapy, and sauna services, often noting the relaxing atmosphere and reasonable pricing. Recurring criticisms include the lack of shower access for sauna users, loud noise from pod filters during cooldown, and issues with water depth or lighting controls.
Google rating: 4.8 out of 5 from 175 reviews (89% five-star).
Reviews on this page: 175 Google reviews (128 with written comments, 19 with photos).
Owner responses: the business replied to 8% of reviews.
Most recent review: October 8, 2026.
Service: Cryotherapy Clinic serving San Francisco, California.
Data from Google, last updated October 27, 2026.
Score profile vs other cryotherapy clinics
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Reboot Float & Cryo SpaCryotherapy Clinics median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reboot Float & Cryo Spa: 78/100 on this factor. Category median: 85.B
78
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Reboot Float & Cryo Spa: 61/100 on this factor. Category median: 80.B
61
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Reboot Float & Cryo Spa: 63/100 on this factor. Category median: 85.B
63
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Reboot Float & Cryo Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Reboot Float & Cryo Spa: 13/100 on this factor. Category median: 52.F
13
Bar = this company · dark tick = category median.
Star ratings
175 Google reviews we collected
4.8of 5
5 stars15589%
4 stars106%
3 stars42%
2 stars21%
1 star42%
Praise vs complaints
Phrases our text analysis found in 128 written reviews
95%praise
Praise11795%
Complaints65%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price213%
Reasonable1381%
Overpriced16%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6956%
Would recommend1915%
Quality & results119%
Price & value108%
Speed & response54%
Honesty & trust54%
Communication43%
What customers talk about
We read 128 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was welcoming, professional, and made me feel comfortable from the moment I arrived.”
“Instead of asking us privately or even giving us the benefit of the doubt, they spoke to us in a rude, condescending tone in front of other guests in the lobby.”
“I highly recommend booking with Kathy if you’re looking for excellent service and a relaxing visit!”
“I had a great experience with Kathy at Reboot Float & Cryo Spa!”
“It is also reasonably priced and has other health modalities people are searching for.”
“For the money it costs to do the float, it’s not worth it if that’s how it’s going to end.”
“Very clean, set up nicely, quick to get in and out, friendly staff.”
“You can tell she genuinely cares about her clients and wants them to have the best experience possible.”
“She took the time to explain everything clearly, answered all of my questions, and made sure I felt at ease throughout the session.”
People customers mention
Fire7 reviews
Mission6 reviews
Ice3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Reboot Float & Cryo Spa for 3 kinds of job. Pick one to see what they paid and said.
KazLocal Guide · 1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I'm not a freak athlete, just someone who works 12-16 hours a day in his metal shop, but doing the float therapy was one of the best experiences I've done for myself. I noticed a lot of folks are doing marathons and powerlifting stuff, so I wanted to make a little disclaimer.
It was an odd experience, I felt like…
Great priceFloat therapy
Rob6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Love it here. The rooms are always so clean and the staff is great. My only wish is 1) The stand-alone sauna had shower access and 2) More traditional Finnish saunas.
Reasonable priceInfrared Sauna
MarkLocal Guide · 52 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
A good friend introduced me to Reboot. I love the float sessions so much that I bought a membership so that I can treat myself once a month. The experience is one of the best meditation experiences I've ever had. The staff a friendly and helpful. Also, try a sauna and then a float for a complete experience.
Reasonable priceFloat therapy
Jean9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great float place in the heart of San Fransisco! Reboot Spa is very clean, the float water temp was perfect along with the water level. It is also reasonably priced and has other health modalities people are searching for. I have only tried the floating so far and will become a return customer. I am an ardent…
Reasonable priceFloat therapy
Chad6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Stress lives in my shoulders and a fire and ice session followed by a float was just what I needed. Friendly staff, clean facilities, and float pods.
Richard6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
The space is modern and clean. The equipment it is brand new. The staff is very helpful. It truly feels like a retreat. I'll be back.
I'm not a freak athlete, just someone who works 12-16 hours a day in his metal shop, but doing the float therapy was one of the best experiences I've done for myself. I noticed a lot of folks are doing marathons and powerlifting stuff, so I wanted to make a little disclaimer.
It was an odd experience, I felt like an egg being incubated, but the staff at the Mission location very chill & talked me through what I'll be feeling.
After about 10 minutes my body kinda slumped into it's most comfortable state I've ever felt. I felt like my nervous system reset back to normal, lol.
After a week I'm pretty much committed to making float therapy a routine, it was a satisfying "massage" of sorts where I was able to stop feeling stiff & felt comfortable in my own skin, so to speak.
The facility is super clean & routinely is deep cleaned pre and post sessions. There is nothing but positives here.
Price assessment: Great price
Services: Float therapy
Rob Mix6 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
Love it here. The rooms are always so clean and the staff is great. My only wish is 1) The stand-alone sauna had shower access and 2) More traditional Finnish saunas.
Price assessment: Reasonable price
Services: Infrared Sauna
Mark PetersLocal Guide · 52 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
A good friend introduced me to Reboot. I love the float sessions so much that I bought a membership so that I can treat myself once a month. The experience is one of the best meditation experiences I've ever had. The staff a friendly and helpful. Also, try a sauna and then a float for a complete experience.
Price assessment: Reasonable price
Services: Float therapy
Response from the owner · 2 years ago
Hi Mark!
We LOVE having you in the spa. Thanks for all the hours you've given to us!
Jean Pignotti9 reviewsiTotal number of Google reviews Jean has written across all businesses on Google Maps, not just this one.
Great float place in the heart of San Fransisco! Reboot Spa is very clean, the float water temp was perfect along with the water level. It is also reasonably priced and has other health modalities people are searching for. I have only tried the floating so far and will become a return customer. I am an ardent floater and have tried them all over the US and this is a great one!
Price assessment: Reasonable price
Services: Float therapy
J HLocal Guide · 23 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
I had a great experience with Kathy at Reboot Float & Cryo Spa! She was welcoming, professional, and made me feel comfortable from the moment I arrived. She took the time to explain everything clearly, answered all of my questions, and made sure I felt at ease throughout the session. Her positive attitude and attention to detail really stood out. You can tell she genuinely cares about her clients and wants them to have the best experience possible. I highly recommend booking with Kathy if you’re looking for excellent service and a relaxing visit!
Services: Float therapy
Maria Salinger4 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
I think it’s worth trying out a float. If you are looking for peace, this is how you can force it upon yourself. Here are a couple of takeaways: it gets boring, you need to commit, and don’t let your mind get away from you. Try counting. I’m 6'1", and I could totally relax everything without touching the sides. If the thing were a few inches deeper, I think I’d personally prefer that. If I moved, my rear would hit the bottom and kind of take me out of the float mindset. I did no lights. I wanted to see and hear nothing. You do hear yourself, though. Just you and your thoughts 😬. I did the cryo chamber first. If you are from the North East like me just go for the Pro. You can handle it trust me.
