Diamoon of NHG2 reviewsTotal number of Google reviews Diamoon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHelpful doctors
Recharge Medical
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%81+51.5Reliability 28%75+21.2Replies to reviews 8%78+6.4Experts Score= 79Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 18 cryotherapy clinicsPosition by Experts Score among all companies we track in this category. · better than 29%
4.8 ★★★★★ 182 Google reviews · 24 photos
92%five-star reviews
4.85★last 12 monthsAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
Sep 2026latest review
Recharge Medical at a glance
Reviewers frequently cite the clinic's efficiency and friendly staff when completing immigration medical exams, travel vaccinations, and cosmetic procedures. Patients often highlight clear communication regarding procedures and pricing, as well as the attentive care provided by the doctors. However, a recurring criticism involves billing discrepancies and administrative errors, such as missing appointment records, incorrect form submissions, or unexpected charges for services that were initially described as free.
- Google rating: 4.8 out of 5 from 182 reviews (92% five-star).
- Reviews on this page: 181 Google reviews (142 with written comments, 2 with photos).
- Owner responses: the business replied to 96% of reviews.
- Most recent review: September 24, 2026.
- Service: Cryotherapy Clinic serving San Francisco, California.
Data from Google, last updated October 27, 2026.
Score profile vs other cryotherapy clinics
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Recharge Medical: 81/100 on this factor. Category median: 85.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Recharge Medical: 75/100 on this factor. Category median: 80.B
75
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Recharge Medical: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Recharge Medical: 78/100 on this factor. Category median: 52.B
78
Bar = this company · dark tick = category median.
Star ratings
181 Google reviews we collected
- 5 stars16692%
- 4 stars42%
- 3 stars11%
- 2 stars21%
- 1 star84%
Praise vs complaints
Phrases our text analysis found in 142 written reviews
- Praise23594%
- Complaints156%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude8333%
- Would recommend4719%
- Quality & results4217%
- Speed & response3012%
- Price & value2410%
- Communication146%
- Honesty & trust104%
What customers talk about
We read 142 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Front desk is super friendly, welcoming, and very knowledgeable about appointments and required immunizations”
“For the first time in my life I've experienced such unprofessional and delusional medical personnel and I'm honestly scared for anyone's health gettin…”
“If you are looking for a personal care physician, look no further.”
“AVOID THIS PLACE!”
“The exams were thorough, straight-forward, and expertly done.”
“Terrible experience.”
“They were quick with the results and quite helpful!”
“I also wanted to add that the fees for the medical exam are very reasonable, much less than other clinics.”
“They offered me a free manicure as compensation, which was kind of them, although I would have preferred a discount on the exorbitant cost of the medical exam.”
“He explained the procedures the facility offers & prices to me.”
“I also liked that they were upfront with the cost and for the immunization that I do not have proof anymore - they gave me options and recommendations…”
People customers mention
- Nguyen 24 reviews
- Botox 6 reviews
- Danny 5 reviews
- Andrew 3 reviews
- Drew 3 reviews
- Card 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Kyo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Front desk is super friendly, welcoming, and very knowledgeable about appointments and required immunizations
rusty1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I didn’t really know anything about this place but the front desk clerk was very helpful. He explained the procedures the facility offers & prices to me.
Sebastian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Wonderful clinic. Both doctors were kind and attentive to my problems and gave me the reassurance I needed. Definitely recommend.
PareshLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Love the clinic! I have been getting skin treatments and Botox here for a long time! Dr Nguyen is awesome! Very professional. Highly recommend
Bill4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Dr. Nguyen has been my personal care physician for 20 years. I rely on his advice and counsel. I had a minor infection that he observed in a routine blood test and he called me while I was on vacation and offered to email the RX to a local pharmacy. How about that for personal attention! Because I have such…
Tanmay6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great place to do the USCIS medical exam. They were quick with the results and quite helpful!
Photos
Customer reviews
4.8 ★★★★★ 182 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Kyo Utada1 reviewTotal number of Google reviews Kyo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFront desk is super friendly, welcoming, and very knowledgeable about appointments and required immunizations
rusty shackleford1 reviewTotal number of Google reviews rusty has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI didn’t really know anything about this place but the front desk clerk was very helpful. He explained the procedures the facility offers & prices to me.
Response from the owner · a month ago
Happy to be of help Rusty. We appreciate you and look forward to seeing you again soon.
Sebastian LaFlamme2 reviewsTotal number of Google reviews Sebastian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWonderful clinic. Both doctors were kind and attentive to my problems and gave me the reassurance I needed. Definitely recommend.
Response from the owner · a month ago
Thanks for the review!
a thousand petals2 reviewsTotal number of Google reviews a has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuper kind, compassionate and individualized support. I will surely be back.
Response from the owner · a month ago
Hello! Thank you for the review. We strive to really understand our patients and provide very personalized care, and we promise to continue doing that for you :-)
Paresh MatmariLocal Guide · 19 reviewsTotal number of Google reviews Paresh has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove the clinic! I have been getting skin treatments and Botox here for a long time! Dr Nguyen is awesome! Very professional. Highly recommend
Response from the owner · a month ago
Hello Paresh, thank you for takng the time to review us and for the kind words.
himal prasad sharma poudel3 reviewsTotal number of Google reviews himal has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExtremely expensive place!!! Triple charged with in a year!!!!
Response from the owner · Edited a month ago
Hi Himal, our price for this exam has be a flat $400 for more than 2 years now. You brought in three separate patients for their own individual exams, so the three charges you saw were for three different visits, not one visit charged three times or an overpriced service.
Bill Noack4 reviewsTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDr. Nguyen has been my personal care physician for 20 years. I rely on his advice and counsel. I had a minor infection that he observed in a routine blood test and he called me while I was on vacation and offered to email the RX to a local pharmacy. How about that for personal attention! Because I have such confidence in his care, I referred my good friend to him. My friend, who I referred, says the same thing I have said in this endorsement. Besides Dr. Nguyen, his staff is first rate. They answer phone calls and book appointments convenient for me and Dr. Nguyen. If you are looking for a personal care physician, look no further. You can't do better than Dr. Nguyen and his staff.
Response from the owner · 9 months ago
Hello, Bill! Thank you for such an amazing review of our clinic and staff! Your review is much appreciated, and we are honored to have you as our patient for 20 years and counting! It's always been a pleasure to work with you, and we wish you all the best from the Recharge Medical team!
Tanmay Khandelwal6 reviewsTotal number of Google reviews Tanmay has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat place to do the USCIS medical exam. They were quick with the results and quite helpful!
Response from the owner · a month ago
Thank you Tanmay. I hope everything is well and we appreciate the review!
Tushar Narang6 reviewsTotal number of Google reviews Tushar has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad a pretty smooth experience with them. Staff was friendly and able to help with the exams I needed to take
Response from the owner · a month ago
Thank you for the kind review Tushar. We wish you all the best, and please let us know if you ever need anything else.
Business details
- Address: 1456 California St, San Francisco, CA 94109
- Phone: (415) 409-3456
- Website: recharge.clinic
- Service area: San Francisco, CA