iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%80+5.7Craft & service penalty96−0.4Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#189 of 244 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 23%
4.8★★★★★508 Google reviews · 24 photos
93%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the relaxing nature of Swedish, deep tissue, and cupping treatments, noting clean facilities and friendly staff who adjust pressure to preference. However, several reviews highlight communication issues, including language barriers, staff interruptions, and confusion over specific treatment requests. Additionally, some patrons reported billing discrepancies, such as being charged for longer durations than requested or facing unexpected price increases, alongside complaints about unprofessional behavior during sessions.
Google rating: 4.8 out of 5 from 508 reviews (93% five-star).
Reviews on this page: 508 Google reviews (398 with written comments, 11 with photos).
Owner responses: the business replied to 61% of reviews.
Most recent review: October 25, 2026.
Service: Massage Therapist serving Ivins, Utah.
Data from Google, last updated November 6, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Red Rock Day Spa - foot Reflexology: 82/100 on this factor. Category median: 94.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Red Rock Day Spa - foot Reflexology: 77/100 on this factor. Category median: 94.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Red Rock Day Spa - foot Reflexology: 96/100 on this factor. Category median: 100.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Red Rock Day Spa - foot Reflexology: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Red Rock Day Spa - foot Reflexology: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Red Rock Day Spa - foot Reflexology: 80/100 on this factor. Category median: 74.A
80
Bar = this company · dark tick = category median.
Star ratings
508 Google reviews we collected
4.8of 5
5 stars47193%
4 stars92%
3 stars71%
2 stars41%
1 star173%
Praise vs complaints
Phrases our text analysis found in 398 written reviews
94%praise
Praise27794%
Complaints186%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price5564%
Reasonable2833%
Overpriced33%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9733%
Quality & results7525%
Would recommend7224%
Price & value196%
Speed & response145%
Communication134%
Honesty & trust52%
What customers talk about
We read 398 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional, very friendly, and the best massage ever!”
“Overall, the experience felt disorganized, unprofessional, and honestly pretty bizarre.”
“Amazing my back feels so much better Deanna did a great job!”
“I’ve had some pretty bad massages over the years, this one has now taken the spot of THE WORST.”
“Thank you, I highly recommend this place and I will be coming back.”
“Would not recommend this place.”
“Great price and it’s always so welcoming and relaxing.”
“Great experience but very expensive”
“She worked very quickly and applied the pressure I requested.”
“- I tried to slow down my breathing so that I could relax, but because she was so aggressive, I couldn't catch my breath the whole time as she pushed…”
“Professional therapist who listened to my needs and worked hard the entire 75 minutes.”
“Here’s the thing, it is not your red door floofy experience- this is genuine body work for people that need it and know the difference.”
People customers mention
Swedish14 reviews
Emily5 reviews
Sophia5 reviews
George4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Red Rock Day Spa - foot Reflexology for 1 kind of job. Pick one to see what they paid and said.
Lisa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Diana did an amazing job on my massage! I highly recommend! Thank you for making me feel so much better!
Great priceService not listed
AlexLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
You'll leave this place reborn! Wife and I got couples massage and had the pleasure of having Diana and Nuna take care of us. Definitely coming back!
Great priceService not listed
Kris7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
I had a 9 am appt , layed in the bed for 15 minutes , I originally asked for 30 min massage , charged me for 1hr. I left the room and asked for my money back. Had to use Google Translate to communicate with worker. Fought to get my money back.
Sairra3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Had a 75 minute Swedish massage! And the massage therapist I had did an excellent job! Consistently checked in to make sure the pressure was what I was wanting. Could not have asked for a better experience.
Great priceService not listed
Jessica5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Wonderful couples massage by Luna & Zoe! Very clean facility. Will definitely be back on the regular!
Great price
Jen8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I wish I could give more than 5 stars!! Best massage I’ve ever had!!! Definitely feel like a whole new person! Heck maybe even taller!!! Don’t think twice, make the appointment now!!
Thank you so much for your kind words! We’re thrilled to hear you enjoyed your massage. Your support means a lot to us, and we look forward to seeing you again at Red Rock Day Spa! 😊
Kenzie StubbsLocal Guide · 13 reviewsiTotal number of Google reviews Kenzie has written across all businesses on Google Maps, not just this one.
Diana did an amazing job on my massage! I highly recommend! Thank you for making me feel so much better!
Price assessment: Great price
Services: Service not listed
Payment method: Cash
Response from the owner · 3 weeks ago
Thank you so much Lisa,for your wonderful 5-Star 🌟🌟🌟🌟🌟We’re delighted to hear that Dinana helped
you feel so much better.Your kind words mean a lot to our team. We will look forward to welcoming you back to Red Rock day spa🍀🍀🍀
Alex L. GalindoLocal Guide · 30 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
You'll leave this place reborn! Wife and I got couples massage and had the pleasure of having Diana and Nuna take care of us. Definitely coming back!
Price assessment: Great price
Services: Service not listed
Payment method: Cash
Response from the owner · 3 weeks ago
Hi Alex! Thank you so much for this lovely 5-star review. We are overjoyed to hear you and your wife loved your couples session. Diana and Nuna will be thrilled to know they helped you feel reborn! We can’t wait to welcome you two back for your next relaxing visit.
SamLocal Guide · 33 reviewsiTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
loved it! highly recommend. can’t wait for my next one ◡̈
Price assessment: Reasonable price
Payment method: Credit card
Response from the owner · 3 weeks ago
Hi Sam! Thank you so much for your wonderful 5-star review. We are so happy you loved your session and appreciate your recommendation. We can’t wait to welcome you back for your next visit!
Eva Mancilla3 reviewsiTotal number of Google reviews Eva has written across all businesses on Google Maps, not just this one.
Amazing my back feels so much better Deanna did a great job!
Response from the owner · 4 weeks ago
Hi Eva, thank you for this fantastic five‑star review! We’re thrilled to hear your back feels so much better. Deanna will be happy to know she helped relieve your discomfort. Hope to see you again soon!
Nanda Yagni Bhagath Pagadala3 reviewsiTotal number of Google reviews Nanda has written across all businesses on Google Maps, not just this one.
Hi Alyssa, thank you for your wonderful five‑star review! We’re so glad you enjoyed your session with massage and cupping. It’s great to hear you had a positive experience. Hope to welcome you back soon!
Kris Hudy7 reviewsiTotal number of Google reviews Kris has written across all businesses on Google Maps, not just this one.
I had a 9 am appt , layed in the bed for 15 minutes , I originally asked for 30 min massage , charged me for 1hr. I left the room and asked for my money back. Had to use Google Translate to communicate with worker. Fought to get my money back.
Response from the owner · 2 days ago
We sincerely apologize for the frustration you experienced during your visit. This is not the level of service we want our guests to receive.
We understand how upsetting it can be to experience delays, confusion about the service duration and pricing, and difficulties with communication. We take your feedback seriously and will address these concerns with our team to help prevent this from happening again.
We would appreciate the opportunity to speak with you directly and better understand what happened. Thank you for bringing this to our attention.
Brittney Vale4 reviewsiTotal number of Google reviews Brittney has written across all businesses on Google Maps, not just this one.
Very professional, very friendly, and the best massage ever!!
Response from the owner · 2 months ago
Thank you so much for this wonderful five‑star review!
We are happy to hear you had such a great experience and appreciated our professional and warm service.
It was a pleasure serving you. We look forward to welcoming you back soon.
