Rehabilitation Institute of Michigan at Macomb YMCA
Rehabilitation center · Mount Clemens, MI · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%84+58.2Reliability 31%74+22.8Experts Score= 81Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 36 nursing homesiPosition by Experts Score among all companies we track in this category. · better than 60%
4.8★★★★★32 Google reviews
94%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Rehabilitation Institute of Michigan at Macomb YMCA at a glance
Google reviewers rate the facility 4.8 out of 5, with the owner responding to 81% of comments. Patients frequently cite one-on-one physical therapy, aquatic therapy, and post-surgical rehabilitation, highlighting the staff’s knowledge, communication skills, and the clean, comfortable environment. Recurring themes include the therapists’ ability to explain exercises clearly and their friendly, professional demeanor. The primary criticism involves unreturned phone calls and voicemails, which prevented some patients from scheduling appointments.
Google rating: 4.8 out of 5 from 32 reviews (94% five-star).
Reviews on this page: 32 Google reviews (28 with written comments).
Owner responses: the business replied to 81% of reviews.
Most recent review: September 14, 2026.
Service: Nursing Home serving Mount Clemens, Michigan.
Data from Google, last updated October 28, 2026.
Score profile vs other nursing homes
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyNursing Homes median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rehabilitation Institute of Michigan at Macomb YMCA: 84/100 on this factor. Category median: 82.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rehabilitation Institute of Michigan at Macomb YMCA: 74/100 on this factor. Category median: 71.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rehabilitation Institute of Michigan at Macomb YMCA: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 71.–
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Bar = this company · dark tick = category median.
Star ratings
32 Google reviews we collected
4.8of 5
5 stars3094%
4 stars13%
3 stars00%
2 stars00%
1 star13%
Praise vs complaints
Phrases our text analysis found in 28 written reviews
100%praise
Praise36100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1953%
Would recommend617%
Communication514%
Quality & results411%
Speed & response13%
Honesty & trust13%
What customers talk about
We read 28 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“RIM offers one on one physical therapy with a dedicated and knowledgeable staff.”
“…ugs to her and to the team that works together, I love this place and I recommend it to everyone one who need to be improved.…”
“She did a great job at explaining verbally and visually.”
“I’ve been coming back here for years because of the thorough care and good results!”
“Amy's expertise had me recover from hip replacement surgery in quick time.”
“I trust both her and Janice.”
People customers mention
Amy5 reviews
Eileen3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
LLaura6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
RIM offers one on one physical therapy with a dedicated and knowledgeable staff. Amy rehabilitated my shoulder from an extensive arthroscopic shoulder surgery and I couldn't be happier with my outcome. Just have patience for your own personal recovery/ restraints and let them guide you through the rest. Thank you,…
SShelley4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
This is the second series of PT (for different problems) that I have done at DMC at the Macomb YMCA location. Amy was my therapist both times and I specifically came back to this location for her. Amy is extremely knowledgeable and has good instincts on when to sweetly challenge me to work harder. She is very…
MMallorie10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Amy is absolutely fantastic! She did a great job at explaining verbally and visually. The office is clean and comfortable.
DDavida3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Amy and Dan are magnificent physical therapist. They are caring, educational and determined to help you achieve your physical therapy goals. I ruptured my Achilles tendon and Amy got me back to where I was before my injury and for some things even better than before.
MMindy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
They are friendly, professional and easy to talk to. Answered all my questions and explained the process. I was struggling with bad hip pain and weakness. I felt so much better even after the first day. Got my range of motion and strength back by the fourth week and the pain is all gone. So great they were close to my home too. Thanks so much!
DDennis2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Amy was very knowledgeable and flexible on the different methods to relieve my back pain. Will use again for my knees!
RIM offers one on one physical therapy with a dedicated and knowledgeable staff. Amy rehabilitated my shoulder from an extensive arthroscopic shoulder surgery and I couldn't be happier with my outcome. Just have patience for your own personal recovery/ restraints and let them guide you through the rest. Thank you, Amy without you my recovery would of been impossible!!
Response from the owner · a month ago
Laura, thank you for sharing your review with us. We appreciate the positive feedback.
S
Shelley Murphy-Wolocko4 reviewsiTotal number of Google reviews Shelley has written across all businesses on Google Maps, not just this one.
This is the second series of PT (for different problems) that I have done at DMC at the Macomb YMCA location. Amy was my therapist both times and I specifically came back to this location for her. Amy is extremely knowledgeable and has good instincts on when to sweetly challenge me to work harder. She is very professional but also friendly and encouraging. She has made a big difference in my two recoveries for shoulder and back. This is the only place I want to go to for PT.
Response from the owner · 6 months ago
Hi Shelley, thank you for sharing your review with us. We appreciate the positive feedback.
M
Mallorie Harding10 reviewsiTotal number of Google reviews Mallorie has written across all businesses on Google Maps, not just this one.
Amy and Dan are magnificent physical therapist. They are caring, educational and determined to help you achieve your physical therapy goals. I ruptured my Achilles tendon and Amy got me back to where I was before my injury and for some things even better than before.
Response from the owner · 7 months ago
Davida, we appreciate the recognition and will do our best to keep up the great work!
M
Mindy Lu4 reviewsiTotal number of Google reviews Mindy has written across all businesses on Google Maps, not just this one.
They are friendly, professional and easy to talk to. Answered all my questions and explained the process. I was struggling with bad hip pain and weakness. I felt so much better even after the first day. Got my range of motion and strength back by the fourth week and the pain is all gone. So great they were close to my home too. Thanks so much!
Response from the owner · 7 months ago
So glad to hear that! Mindy, thank you for the wonderful review and for taking the time to share your feedback.
B
Blake Eaton2 reviewsiTotal number of Google reviews Blake has written across all businesses on Google Maps, not just this one.
Amy is my Physical Therapist. She is very knowledgeable and explains things well. I’ve been coming back here for years because of the thorough care and good results! I highly recommend this facility for P.T.
Response from the owner · 8 months ago
Hi Janni, we’re really grateful and appreciate you taking the time to share your feedback with us.
D
Dan JusticeLocal Guide · 15 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
The 2 therapists are very friendly and kind. They explained the exercises and other treatments very well and what they help do to improve your outcome. I truly enjoyed working with Amy! I’m much improved and I appreciate the help they gave me. Great job DMC Mt. Clemens!
Response from the owner · 8 months ago
Crystal, we appreciate the recognition and will do our best to keep up the great work!
