How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%88+21.3Value 14%74+10.5Replies to reviews 7%100+7.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREReimer Heating, Cooling, & Plumbing
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #78Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 3,137 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Reimer Heating, Cooling, & Plumbing for 8 kinds of job.
Reimer Heating, Cooling, & Plumbing for cleaning
Clear ✕All 22 Google reviews tagged “Cleaning”
Joe was knowledgeable, patient, and friendly. Thank you!
Jo was very professional and thorough when he serviced our heat pump today.
Reimer is incredible, from the owner, to the servicemen, to the office staff. I can always count on them!
Devinn did a awesome job answered all my concerns checked everything very well great technician
The service provided by Joe Strange was totally professional and his detailed explanations regarding current and possible future issues were very helpful. The explanations provided by Devinn confirmed my experiences with the water situation and made my concerns real. He understood and provided great suggestions.…
Called and received comprehensive service within 24 hrs!! In the age of questionable customer service the office staff and technician were GREAT. Now my family is ready for the remaining winter.
Todd Bianchi was very Knowledgeable and Professional. He got my hot water and boiler system running efficiently. However, I felt as though this flame/ heat sensor should have been addressed when a Reimer Tech was at my house on 1/26. I called for the same issue Low Flame/ Flame Failure.
Woke up this morning with no heat. Reimer was able to come right out. Service tech Zana did a fantastic job. He inspected and cleaned everything. He also showed and explained everything to me and answered any questions that I had. I would definitely recommend Reimer and Zana in particular.
Joe is professional, friendly and thorough. He explained everything was doing and gave recommendations.
Mike was amazing! Something that we thought would be a small repair ended up being a rather large project. He was honest, clear and patient when it came to all of our questions. I couldn't recommend this company more. Thank you for all of your help, we truly appreciate it.
Excellent service, knowledgeable answered all of my questions. Polite and courteous explained exactly what he was doing and why. Highly recommend!!!
Joe was great to work with, very pleased with the service, very personable guy. He sold us a membership and look forward to working with Reimer in the future.
Professional, polite, friendly and answered all my questions.
Great service. Very friendly and knowlegeable.
Nathan was fantastic. Very friendly and knowledgeable.
Great service. Very professional. Excellent customer service.
Always a pleasure to have my Reimer techs come to service or repair my heater. They are polite, knowledgeable and efficient.
Thank you Nate for all that you did last night to get our furnace up and running properly!! You were very kind and thorough!! Happy Holidays!! Shawn and Karen Barber
Nate was knowledgeable, efficient, and an effective communicator.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 124 | $124–$818 |
| HVAC system maintenance | 78 | $27–$251 |
| Heating system repair | 59 | $161–$834 |
| Heating system maintenance | 53 | $37–$278 |
| Heating system installation | 48 | — |
| A/C system maintenance | 31 | $27–$483 |
| Cleaning | 22 | — |
| Light fixture installation | 16 | — |
