HVAC contractor · Rochester, NY · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%88+21.3Value 14%74+10.5Replies to reviews 7%100+7.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#78 of 120 plumbersiPosition by Experts Score among all companies we track in this category. · better than 35%
4.9★★★★★3,137 Google reviews · 24 photos
95%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$480typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Reimer Heating, Cooling, & Plumbing 4.9 out of 5 based on 3137 reviews, with the owner responding to 98% of them. Customers frequently praise the company for punctual emergency response, thorough explanations of HVAC and plumbing issues, and professional conduct during furnace, water heater, and toilet repairs. However, some low-star reviews criticize high pricing for simple jobs, inconsistent diagnostic opinions between technicians, and difficulties reaching office staff for follow-up communication.
Google rating: 4.9 out of 5 from 3,137 reviews (95% five-star).
Reviews on this page: 3,137 Google reviews (2,689 with written comments, 202 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 25, 2026.
Service: Plumber serving Rochester, New York.
Data from Google, last updated October 26, 2026.
Score profile vs other plumbers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
This companyPlumbers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reimer Heating, Cooling, & Plumbing: 89/100 on this factor. Category median: 91.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Reimer Heating, Cooling, & Plumbing: 88/100 on this factor. Category median: 88.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Reimer Heating, Cooling, & Plumbing: 74/100 on this factor. Category median: 100.B
74
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Reimer Heating, Cooling, & Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Reimer Heating, Cooling, & Plumbing: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
3,137 Google reviews we collected
4.9of 5
5 stars2,98095%
4 stars782%
3 stars231%
2 stars130%
1 star431%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
98%praise
Praise4,88798%
Complaints832%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price27822%
Reasonable78662%
Overpriced695%
Not sure14411%
$480+3% vs typical plumbers
Middle half of what 1081 customers paid ($135–$1.4k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,59832%
Quality & results93419%
Speed & response83017%
Communication69814%
Would recommend48110%
Price & value2816%
Honesty & trust1483%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He arrived right on time, was very professional and friendly, and completed the work quickly without sacrificing quality.”
“Unprofessional, uncaring, irresponsible, untimely, inaccurate, impossible to reach, disrespectful.”
“Cruz Santiago and Kelly Denby did an awesome job installing all on the same day that my family had a vacation and had to be at the airport at 2pm.”
“Between the outrageous pricing and the complete lack of respect for a customer's time, this was one of the worst service experiences I've had.”
“He got my family and I back up and running pretty quick, even on a Saturday.”
“…d that not only the wax ringl, but also some of the sewage drains had slow leaks due to faulty pvc joints.…”
“Pat did a great job showing me the issues with the furnace and explaining the replacement options.”
“…unit after another hvac professional replaced an expansion tank, then ghosted the follow up pressure problem.…”
“I highly recommend Rich and would definitely call him again!”
“Canceling membership as soon as I can actually talk with someone, never again.”
“His pricing was very reasonable, and I really appreciated his honesty and attention to detail.”
“No reasonable, honest, clear-minded person could look at this quote and consider it fair.”
“Pricing was very fair, I am happy to have finally found a company I can trust.”
“We definitely feel we got scammed out of 99 bucks and won’t be referring this company to anyone we know unless it’s for a 30 minute sales pitch experience.”
People customers mention
Joe69 reviews
Todd36 reviews
John34 reviews
Keith34 reviews
Strange32 reviews
Nate30 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Reimer Heating, Cooling, & Plumbing for 8 kinds of job. Pick one to see what they paid and said.
Rich did an excellent job! He arrived right on time, was very professional and friendly, and completed the work quickly without sacrificing quality. His pricing was very reasonable, and I really appreciated his honesty and attention to detail. I highly recommend Rich and would definitely call him again!
Paid $200–400Reasonable priceService not listed
Craig1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 15 hours ago★★★★★
Had an emergency furnace replacement due to an annual inspection. Adam Keough found a crack in the heat exchanger assembly. Cruz Santiago and Kelly Denby did an awesome job installing all on the same day that my family had a vacation and had to be at the airport at 2pm.
Had all completed a few hours before we had to leave.
Paid $2,000+Reasonable priceService not listed
Malcolm6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Patrick is very knowledgeable and professional. Helped me with our concerns. Steve came today to perform several services Pat suggested. He was knowledgeable and very helpful. I feel confident that our heating/cooling equipment is in good hands
Paid $800–1,000Not sureService not listed
BrianLocal Guide · 34 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Steve, the technician from Reimer came for an annual cleaning/safety check today on my furnace. He was prompt, professional and friendly. It sounds like a fairly simple job, but he worked hard fora good amount of time, covering all bases. After he finished, he explained the details of his findings on our system.…
Paid $1–200Great price
CarlLocal Guide · 48 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I called Reimer today out of desperation , my navien broke down. I had already spoke to two other companies who both couldn’t send a technician out for 2 days. I was out both hot water for showers and heating for my baseboards. I spoke to the nicest representative ever. She had the tech Ryan out within 2 hours! I…
Paid $200–400Reasonable priceService not listed
Joe3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
After having the furnace off f or a while, I attempted to turn heat on for the first time with no success. Reimer took care of me that day. turned out to be a sticky gas valve. Steve was very friendly and professional in explaining the situation to me. would/ will use them again
Rich did an excellent job! He arrived right on time, was very professional and friendly, and completed the work quickly without sacrificing quality. His pricing was very reasonable, and I really appreciated his honesty and attention to detail. I highly recommend Rich and would definitely call him again!
Price assessment: Reasonable price
Price: $200–400
Services: Service not listed
Response from the owner · 11 hours ago
Iryna Vella, we are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!
Craig Morris1 reviewiTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
Had an emergency furnace replacement due to an annual inspection. Adam Keough found a crack in the heat exchanger assembly. Cruz Santiago and Kelly Denby did an awesome job installing all on the same day that my family had a vacation and had to be at the airport at 2pm.
Had all completed a few hours before we had to leave.
Price assessment: Reasonable price
Price: $2,000+
Services: Service not listed
Response from the owner · 11 hours ago
Craig Morris, we are thrilled to receive your wonderful review! It is wonderful to hear that you were satisfied with the services provided by our team. Thank you for taking the time to share your positive experience with us.
North Lake 2732 reviewsiTotal number of Google reviews North has written across all businesses on Google Maps, not just this one.
Nick was awesome. Respectful, positive attitude and he knew what he was doing. He got my family and I back up and running pretty quick, even on a Saturday. Great job thank you.
Response from the owner · a day ago
North Lake 273, thank you for the positive feedback! We are thrilled to hear that you were pleased with the services provided by our team. Your satisfaction is our top priority, and we are grateful for your support.
Dennis Berryman8 reviewsiTotal number of Google reviews Dennis has written across all businesses on Google Maps, not just this one.
Fantastic install of furnace and AC unit, Sean, Matt and Greg did a great job and worked well together. We were impressed by the professionalism and work ethic, along with updates on the status of the job as it progressed. Would highly recommend Reimer Heating.
Price assessment: Great price
Services: Service not listed
Response from the owner · 2 days ago
Dennis Berryman, thank you for your glowing review of our HVAC services. We are thrilled to hear that you were satisfied with our work. Your feedback is greatly appreciated!
HotWheels Alex3 reviewsiTotal number of Google reviews HotWheels has written across all businesses on Google Maps, not just this one.
How do I score lower than 1? Can't trust these technicians. 1) 2 techs in 2 weeks had totally different opinions if a furnace needs to be replaced or not. 2) First tech comes for furnace cleaning service after signing up for their "membership" and another tech says it doesn't look like it's been cleaned. 3) Second tech comes for failed condensation pump and breaks a hose and tells me I should get the part online and how I should go about fixing it and then writes on the invoice I "declined" the job for him to repair what HE just broke. All he wanted me to do was finance a $9k furnace at a 17% interest rate like that makes sense. I call the office to talk about these concerns and ask how to go about fixing the hose attached to the water line for the humidity system. They say Ill get a call by the end of the day and never got a call. I understand people get busy but let's not over promise and under deliver when that's been the status quo already. Canceling membership as soon as I can actually talk with someone, never again. Take your business else unless you want to waste time and money!
Price assessment: Overpriced
Price: $600–800
Services: Service not listed
Response from the owner · 2 days ago
We're truly sorry for any inconvenience you've faced. Our goal is to provide excellent services, and we've fallen short of that for you. We would appreciate the chance to rectify the situation and regain your trust. Please call us at +1 585-466-2180 so we can better understand your experience and take appropriate steps to improve our services.
Peter Brown6 reviewsiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Pat did a great job showing me the issues with the furnace and explaining the replacement options. Great employee.
Price assessment: Reasonable price
Response from the owner · 2 days ago
We are so grateful for your 5-star review! Hearing that our services met your expectations at Reimer Heating, Cooling & Plumbing, LLC - Rochester is truly rewarding. Thank you for choosing us, and we hope to work with you again in the future.
Malcolm Spaull6 reviewsiTotal number of Google reviews Malcolm has written across all businesses on Google Maps, not just this one.
Patrick is very knowledgeable and professional. Helped me with our concerns. Steve came today to perform several services Pat suggested. He was knowledgeable and very helpful. I feel confident that our heating/cooling equipment is in good hands
Price assessment: Not sure
Price: $800–1,000
Services: Service not listed
Joe P1 reviewiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Joe P- Thank you for the kind words and for recognizing the hard work of our team at Reimer Heating, Cooling & Plumbing, LLC - Rochester. We are thrilled to hear that you had a great experience with us, and we look forward to serving you again soon!
Brian DinneenLocal Guide · 34 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Steve, the technician from Reimer came for an annual cleaning/safety check today on my furnace. He was prompt, professional and friendly. It sounds like a fairly simple job, but he worked hard fora good amount of time, covering all bases. After he finished, he explained the details of his findings on our system. I’ve probably never had a more thorough preventive maintenance. I’d Steve is indicative of all the people Reimer hired, then I’m glad i went with them.
Price assessment: Great price
Price: $1–200
Response from the owner · 2 days ago
Wow, thank you for the awesome review! We are delighted to hear that you had a 5-star experience with Reimer Heating, Cooling & Plumbing, LLC - Rochester. Our team works hard to provide top-notch service, and we are thrilled that it did not go unnoticed.
Joyce Smith2 reviewsiTotal number of Google reviews Joyce has written across all businesses on Google Maps, not just this one.
Friendly. Explained things in an understanding way. Very kind Very neat and clean. Good gentleman.
Services: Service not listed
Response from the owner · 2 days ago
Joyce Smith, thank you so much for the kind words! We are thrilled to hear that you had a great experience with our team at Reimer Heating, Cooling & Plumbing, LLC - Rochester. We appreciate your business and look forward to serving you again in the future.
