Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Reimer Heating, Cooling, & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%88+21.3Value 14%74+10.5Replies to reviews 7%100+7.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Reimer Heating, Cooling, & Plumbing

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #78Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 3,137 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reimer Heating, Cooling, & Plumbing is better than 89% of plumbers.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Reimer Heating, Cooling, & Plumbing is better than 88% of plumbers.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Reimer Heating, Cooling, & Plumbing is better than —% of plumbers.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Reimer Heating, Cooling, & Plumbing is better than 74% of plumbers.B
74
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Reimer Heating, Cooling, & Plumbing is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Reimer Heating, Cooling, & Plumbing is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Reimer Heating, Cooling, & Plumbing for 8 kinds of job.

Reimer Heating, Cooling, & Plumbing for HVAC system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.78
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$27–$251
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 20
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 78 Google reviews tagged “HVAC system maintenance” · showing 20

RussLocal Guide · 88 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

We had a problem with our HVAC system. Jamison and Javi came in, assessed the situation, discussed options with us, and performed work that far exceeded our hopes and expectations. Everyone we dealt with from this company were communicative and very friendly. I would recommend this business and their people to…

Paid $1–200Great priceHVAC system repairHVAC system maintenance
LindaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I have a maintenance agreement with Reimer. I’m very pleased, not only with the services they offer and the price, but the young man who came today did a great job

Paid $1–100Great priceHVAC system maintenance
Sam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Pat Wischmeyer was very courteous and professional

Paid $1–200Reasonable priceHVAC system maintenance
JuliusLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Very professional, prompt and explained all his work. Danny was amazing and highly recommended him for HVAC services.

Reasonable priceHVAC system maintenance
Kacie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Zana Aziz came to clean my furnace, and he was absolutely wonderful! He was friendly personable, and incredibly helpful. Not only did he answer my questions, but he also spotted a few things that needed attention and took the time to show me what to do and how to do it. I truly appreciate his kindness,…

Paid $100–200Reasonable priceHVAC system maintenance
brad3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Friendly, professional service at a reasonable cost.

Reasonable priceHVAC system maintenance
Irene2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Rich was very friendly, professional, and thorough.He explained things clearly.

Paid $200–400Reasonable priceHVAC system maintenanceService not listed
EmilyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Joe was knowledgeable, patient, and friendly. Thank you!

Reasonable priceHVAC system maintenanceCleaning
R15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Joe showed up on time, was thoughtful, respectful and professional. Appreciate his insight and look forward to seeing Reimer next Fall & Spring.

Paid $1–200Reasonable priceHVAC system maintenance
Matthew6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Jo was very professional and thorough when he serviced our heat pump today.

Paid $1–100Reasonable priceHVAC system maintenanceCleaning
Sharon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Joe arrived on time, was courteous and professional. Not only did he do the maintenance on my air conditioner, he replaced equipment that wasn't functioning correctly. Highly recomended!

Paid $400–600Reasonable priceHVAC system maintenance
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great service. Friendly, polite and explained everything fully.

Paid $1–200Reasonable priceHVAC system maintenance
Danielle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Nate was great! Very thorough and explained everything in an easy to understand manner. Highly recommend.

HVAC system maintenance
Lois9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Neal was knowledgeable, skilled, helpful and of good cheer. He was very thorough in his work, taking time and care. He even helped me understand the mechanics and maintenance. Highly recommend!

Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Tiffany7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

My recent AC cleaning experience was pleasant, as expected with Reimer. Thanks Nate B. for your assistance!

Paid $1–100Reasonable priceHVAC system maintenanceInstallationHeating system maintenance
Michelle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Reimer is incredible, from the owner, to the servicemen, to the office staff. I can always count on them!

Paid $1–100Reasonable priceHVAC system maintenanceCleaning
Karen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Mike explained everything he was doing to check A C unit and why. I so appreciate all his answers and patience in answering all my questions.His calm approach at checking each section and reassurance is working well but aging calmed our worries about unit ! His kindness and personality makes Reimer shine!

Great priceHVAC system maintenance
RichardLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Neil was very professional, the company let us know when he was coming shortly before he arrived, worked fast and efficiently. Great job, thank you very much. Update on removal of cement laundry tub in basement, replacing with new tub, faucet fixtures and drain fixtures. A…

Great priceHVAC system maintenance
Brother6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Called and received comprehensive service within 24 hrs!! In the age of questionable customer service the office staff and technician were GREAT. Now my family is ready for the remaining winter.

Reasonable priceHVAC system maintenanceCleaningInstall thermostat
Dom2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

They had availability same day, and their technician Steve was outstanding, personable, and efficient. Highly recommend Reimer.

Paid $1–100Reasonable priceHVAC system maintenance

Show more HVAC system maintenance reviews (58 more) →

Price

$480+3% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 62%Overpriced 5%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair124$124–$818
HVAC system maintenance78$27–$251
Heating system repair59$161–$834
Heating system maintenance53$37–$278
Heating system installation48—
A/C system maintenance31$27–$483
Cleaning22—
Light fixture installation16—

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