How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%88+21.3Value 14%74+10.5Replies to reviews 7%100+7.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREReimer Heating, Cooling, & Plumbing
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #78Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 3,137 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Reimer Heating, Cooling, & Plumbing for 8 kinds of job.
Reimer Heating, Cooling, & Plumbing for HVAC system repair
Clear ✕All 124 Google reviews tagged “HVAC system repair” · showing 100
We had a problem with our HVAC system. Jamison and Javi came in, assessed the situation, discussed options with us, and performed work that far exceeded our hopes and expectations. Everyone we dealt with from this company were communicative and very friendly. I would recommend this business and their people to…
Aaron, Dane and Cruz installed a new heat pump , which is quite involved. They did a great job.
Very professional and very responsive..Keith did a great job!
Danny gave a great explanation of how you operate. He was very friendly, courteous and thorough in his work and presentation and review when he was finally done showing photos and giving advice and explaining additional services would be available free of charge for inspections by other technicians. He’s a real…
Mike D. was extremely professional, knowledgeable, and efficient when here to service my central AC system. I have used this company for years and the technicians are all top notch. Highly recommend. Happy Customer
Zana was unfamiliar with our system and pointed out several failure possibilities and potential costs, steering us to a completely new system. When Jeff installed the new system he didn't feel that the old system was that obsolete, making us wonder if we really needed a new system.
Neal was knowledgeable, skilled, helpful and of good cheer. He was very thorough in his work, taking time and care. He even helped me understand the mechanics and maintenance. Highly recommend!
Steve arrived on time and was very professional and pleasant. He thoroughly explained what he found and the steps taken to correct the issue . I would strongly recommend Steve and Reimer for services and quality moving forward.
Keith Rodak provided exceptional service for my furnace and thoroughly checked all its functions. Very professional! 4/22 Joe Tumminelli was great. Speedy, professional, and polite. I respected his expertise on my plumbing issues.
Fantastic service start to finish.
Knowledgeable, explained problem and possible solutions thoroughly, very polite
Replaced faulty furnace parts and circuit board.
Steve was awesome and professional great work
James is very knowledgeable and friendly. Thank you.
Nick Krochmalechwas the tech that came to my home today. Nick came to hook the Hot Shot machine to clear an ice blockage in the line. He was prompt, polite and very knowledgable. He explained everything to me and listened to my concerns. I ok'd the price and he went right to work. Within 15 to 20 he had melted the…
Today Jeff John and Skylar came to my house to install my new boiler. They were here on time they are very friendly and knowledgeable. They did a great job with the installation. They were very thorough in explaining how the new system works. Awesome experience.
James J did a great job and was easy to work with.
Technician was very knowledgeable and polite, an asset to your company
Keith came out repaired the furnace quickly . Got us back and running from first call to fixed in 2 hours.
Zana Aziz was such a great person and caring, respectful. He is very knowledgeable and knows what he's talking about. He gave us good advice.
Joe Strange from Reimer was excellent. Professional, courteous, informative, educational, as well as rapid. He was able to assess and fix the problem within minutes. Very pleased with the service and will recommend Reimer to anyone. Second post, I called him to assist with my furnace issues again. He was…
Zana is an absolute lifesaver! On the coldest day of the year (−3°F), when my furnace decided to quit, he showed up quickly, diagnosed the issue as a failed pressure switch, and handled everything with outstanding professionalism. The replacement pressure switch had to be ordered, but he refused to leave my family…
Joe was great! Showed up on time in rough weather and got my heat back up and running in -2 degree weather. Thanks Joe!!
Professional and fixed it the same day. Couldn’t be much happier.
Very professional and friendly technician. Addressed all my questions . Installers were professional and friendly , but one gentleman could use a bit more customer service training.
Jon and Dan were thorough and professional.Great service!
Zana was WONDERFUL! Extremely knowledgeable and reall was so nice! Will definitely ask for him personally next time I call! For real, I hope you’re paying him what he’s worth-good employees are hard to find!
Nathaniel was very knowledgeable and quickly addressed issues we were having with our furnace.
Rep Nate did complete inspection of furnace and fixed/replaced what was needed. Very thorough. Very friendly and helpful in explaining the services needed.
Milan, is a very hard worker and did an outstanding job. He is neat, clean and respected my property inside and out with the snow covered my floors and steps, doing the installation of my water heater. Thank you again Milan
Todd responded after hours on a Sunday evening to help us with our heating issue. He was very thorough and professional and answered all of our questions. He gave me my best options without any pressure for one fix over another.
Joe the technician is very knowledgeable about his job he did an excellent job with explaining everything to me about the furnace and what the job entails. Jacob did an excellent job with describing all of the issues that is in my home.
HVAC technician Steve came out at no charge to give second opinion on heat exchanger. Steve found the unit unsafe to run. Left a quote for new system. I was very impressed with Steve’s knowledge and professionalism.
Zana, is very knowledgeable at his job. I am very happy with his work.
Wonderful customer service and or technician was knowledgeable and offered reasonable solutions.
Our service was great. He was very knowledgeable, friendly and repaired our furnace quickly.
Nathaniel the technician did a great job, thoroughly investigated and explained every step of the process.
Todd,did a great job and was very thorough.
Service tech Zana did a great job, showed and explained everything, went a little above and beyond on a small bonus fix in the condensation line, and discussed the plan forward. Highly recommended!
Joe was very friendly, knowledgeable, and professional while performing a much needed routine maintenance on our furnace. Top notch service.
I hadn’t heard of Reiner in the past, but recently learned they’ve expanded to the Rochester area when a friend called them to fix a heating issue at his house. He wasn’t able to be there to let the technician (Zane Aziz) in, so he asked me if I could be there to do so. Zana was friendly, patient, knowledgeable and…
James Repair representative for Reimer HVAC co was very professional and on time and explained to me while fixing the process on what's happening with furnace and made sure that before he lefted was working properly and heat for my family. Blessings for that and Supervisor Mr. Mike while he was on the phone trying…
Joe was very helpful, very knowledgeable and took the time to answer all my questions and discussed all our options I will be discussing this with my wife and then make our decision
I woke up on a Saturday morning to a complaint on my thermostat and a cooling house on the coldest day of the year. After some troubleshooting on my own, it was clear that I needed help. I called Reimer and within 3 hours Keith Rodak arrived. He systematically analyzed the situation and found that my furnace was…
Steve was awesome! Efficient, competent, and very easy going. Explained things well and was very clear about the pricing. Give him a raise!
Keith was prompt, explained his actions and advised us on his 12 point inspection to make sure our furnace was running at its best capacity. He did not try to sell us on extra stuff just what was wrong and needed. He was clean and thoughtful through out his duties. Thanks Keith and Reimer
Very thorough and took the time to understand and resolve the issue.
Steve came same day, on time, and diagnosed the issue. Unfortunately its a motor failure so we likely need a new unit. Very friendly!
I called Reimer to service a broken furnace. The company got me in on the same day (thankfully....cold temps in NY!). The dispatch team kept me up to date on the technician's ETA. Keith arrived with still a smile on his face after what I am sure was very long day. He was extremely thorough in his assessment of the…
After a larger local company was here recently to do yearly maintenance we developed a leak from our heat pump. Zana, the technician was really knowledgeable, a great communicator and we are happy to finish the job with Reimer.
Very satisfied with the level of communication leading up to the appointment date. Nate, the service technician was on time and he explained everything thoroughly. Great Job !
It was a pleasure meeting with Danny today to service my air conditioning unit. He was very personable,polite and efficient. I look forward to working with him in the future. Gladys Vasciannie
I had a great experience with Jeff our technician he did a great job explaining everything
Joe and the team at Reimer were professional and very helpful. I would recommend them for any heating and cooling work.
Ryan was thorough, respectful and efficient. We really appreciated him coming out this evening to help us out
Extremely prompt service. Was able to diagnose our problem and got us up and running in a very short period of time. Our technician was great.
Technician Keith was very knowledgeable.
Nate was friendly and knowledgeable. He helped educate us on our furnace and got it working.
Tech was excellent, great communication
My son's furnace went out , needed replacement, Reimer was able to work with using price as well as install before the Holiday, the crew were great to work with and cleaned up, explained the new furnace and how to operate, thanks for the excellent service
Very friendly and extremely quick!
Very professional Gave great details of the service results
Brady was very knowledgeable, courteous and a great communicator. He explained the issue with our furnace as he diagnosed the problem and answered every question we had.
They were a complete lifesaver when our heat went out. They were able to make it out that day. Very appreciative!
My service was good. We needed it fixed same day and they did that. I will say, excuses can be made of course, but the technician did leave a tool behind inside the furnace. The furnace would not shut down until the tool was removed. So the furnace almost had the thermostat at 80 F before the tech could return in…
I loved using the services of this company. I would recommend especially the prompt response and professionalism.
Was having issues with my furnace. They came out the very next day and checked it out. Turns out I had a cracked heat exchanger and the furnace had to be replaced. They replaced at the same day in a very timely manner.
Quick install
Had a very pleasant experience today-spoke to Katy on the phone and had Joe here before noon. He took care of my maintenance and I would recommend them to anyone looking for prompt service.
Ryan did bb a great job and
⭐️⭐️⭐️⭐️⭐️ Exceptional Service From Start to Finish Our furnace failed during cold weather, and with little kids at home we were stressed. Reimer sent a tech out that night to diagnose the problem and sent in a request to get on the schedule for a full installation for the very next day—a huge relief. The customer…
Furnace checkup of 25 year old unit. Decided to replace after inspection showed too much damage. AC will be replaced also. Joe was friendly, knowledgeable and thorough. Installation of all new units the next day with John and Eric. Great workers. All working now. Happy to get it all done.
Courteous and professional
Sean and Jeff did a wonderful job with both installation and explaination of the new system. Great service and prompt hard work. Great job by all from beginning to end.
joe T was great . Friendly and very professional . Excellent rep for your company.
Very knowledgeable , professional service
VERY professional, clean and quick Eric C and Sean M were very professional and personable.
My technician was Joe Stange. He was very professional. He walked me through what he was doing and why. He showed me what was wrong and how he would fix the issue as well as what it would cost.
Nathaniel arrived and was friendly and helpful from the start! We really appreciate him and the effort he put into getting our heat working again. Would recommend him to anyone!
Amazing service from Nate! He explained everything clearly, fixed the problem efficiently, and made sure everything was working perfectly before he left. Truly outstanding customer care. Thank you, Nate!
James was on time, professional and knowledgable. He analyzed our repair needs and scheduled a follow up.
Todd B from Reimer Heating/Cooling serviced the furnace at my home. He was professional, personable & knowledgeable from A-Z. He found two wires that were mis-joined & corrected them properly with success. Would definitely recommend Todd & Reimer.
Great service call from Devinn W - very professional and thorough - also had a great service call from Joe S last week - fixed the air con before the oppressive heat wave hit Just had Nate do a service on our furnace - great job - very thorough - highly recommend him as a service technician
Very friendly and informative
Today, Nathaniel Bellis came to give my A/C a cleaning & check up. He was very personable & friendly. He covered his boots with the “blue covers” which I really appreciated. He showed me a few different services to keep my A/C running efficiently & was not pushy in his sales pitch. Again, much appreciated.
Between the customer service on the phone, and the expertise of the technician Joe, the service was unparalleled. I would highly suggest them to anybody in the future.
Zana great !!!
Todd was fantastic. Thorough, patient, and eager to solve additional problems that we didn’t even know we had! Fantastic visit, and we are now members.
Was first class Service ..
Technician was thorough and did a complete checkup of hearing equipment and knowledgeable enough to correct a manufactured part defect. Very satisfied with their quick service, resolve and pricing. Thank you
they were great and really funny and give really good discounts!
Polite, courteous, did not try to push or upsell on anything. Very efficient.
Easy to coordinate, on time, friendly and took care of everything.
Zana has worked at my house since 2023. He is always friendly and takes the time to explain everything he is doing with my AC and Furnace. He is professional and knowledgeable. Thank you.
Zana did a great job by clearing my ac and he found some problems and explained them and had recommendation, also he spoke with me in Arabic since my English is limited very great guy highly recommending him .
"Joe was outstanding! He called twenty minutes before arriving, showed up right on time, and was incredibly professional. He fixed my central air efficiently and took the time to educate me on maintenance to prevent future issues. Joe was upfront about what might go wrong next, which I appreciated for its honesty,…
Ryan from REIMER was awesome! He did a thorough diagnosis, quickly discovered the problem, explained it to us in terms we understood then quickly made the repair. All with same day service on a 90 degree day!
Excellent!!
Had a flood and called them to have a tech come out to inspect & test my HVAC unit that is around 5 years old to see if it was still functional or not. The tech looked at the unit and told me it needed to be replaced and then quoted me $10k for a new furnace. He didn't even attempt to turn it on or actually test…
Zana is so HVAC educated, communicative, respectful & nice. He Fixed my AC timely!!! Thank you! Reiner!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 124 | $124–$818 |
| HVAC system maintenance | 78 | $27–$251 |
| Heating system repair | 59 | $161–$834 |
| Heating system maintenance | 53 | $37–$278 |
| Heating system installation | 48 | — |
| A/C system maintenance | 31 | $27–$483 |
| Cleaning | 22 | — |
| Light fixture installation | 16 | — |
