How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%88+21.3Value 14%74+10.5Replies to reviews 7%100+7.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREReimer Heating, Cooling, & Plumbing
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #78Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 3,137 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Reimer Heating, Cooling, & Plumbing for 8 kinds of job.
Reimer Heating, Cooling, & Plumbing for heating system installation
Clear ✕All 48 Google reviews tagged “Heating system installation”
I've used Plumbing Plus/now Reimer for close to a decade. They sold me/installed my central air conditioning and furnace and have been to our house countless times for various plumbing needs. I can't say enough in praise of my experience. They are always patient, cordial - and I'm not always a summer breeze - and…
New: Devin came today to do a courtesy plumbing system inspection. Flushed the gas Water heater tank. Tested and inspected the sinks showers and toilets. Tried to fix a Kitchen sink pull out spay but the parts I had on hand were not compatible. Old: Woke up Saturday morning to no heat. Got Reimer to come out…
Zana was unfamiliar with our system and pointed out several failure possibilities and potential costs, steering us to a completely new system. When Jeff installed the new system he didn't feel that the old system was that obsolete, making us wonder if we really needed a new system.
A big "thank you" to Aaron and Keith for installing our new furnace on one of the coldest days this year. They were friendly, considerate and informative! We would recommend Reimer and these two employees to any one needing help with their heating.
Jon and Dan were thorough and professional.Great service!
Todd responded after hours on a Sunday evening to help us with our heating issue. He was very thorough and professional and answered all of our questions. He gave me my best options without any pressure for one fix over another.
I was in desperate need of either a furnace repair or a new furnace installation, I didn’t know which. James Jenks, the first technician came out almost immediately after my first phone call to the company, assessed the problem, explained in detail with pictures what needed to be done and got me setup for a new…
We would highly recommend Reimer for furnace diagnostic and replacement! For context, while at work, I received an alert from our thermostat that our furnace was not able to heat our home. I immediately went home to see that it was in fact the case, and upon attempting to restart the furnace, it would not stay on.…
Recently installed a furnace for us. Very professional and helpful, very courteous. Highly recommend!
Pat and Jeff installed our new furnace today and they did an exceptional job. Friendly, professional, and great communication. Explained everything and helped set up the thermostat app.
We are very pleased with our new furnace. Justin was great to work with. He arrived on schedule and had everything needed for the installation. Justin is extremely knowledgeable and very good at his job! The whole installation was smooth from start to finish. Thank you!
Both guys were great and very knowledgeable.
I am very satisfied with the whole job. Eric and Sean were very courteous and professional. They removed old and installed new in a very timely fashion and cleaned up the area perfectly. Again I am over the moon satisfied. Would definitely recommend Reimer to everyone.
Heat went out overnight. Called several places and no one could get here for 3 days. Reimer had a technician out in a few hours. Turns out our 20 year old system needed replacement. Joe provided clear replacement options and the pros and cons of each. Sean and Dan showed up Monday morning and had the job done by…
Our home boiler died on Christmas Eve. Needing a brand new boiler system installed during the holiday season is not best case scenario, but I can’t say enough of how wonderful everyone at Reimer’s was to work with. Even late on Christmas Eve they were so good about taking the time to be here and help us & answer any…
Our service technicians were great. From our first emergency call to having a new boiler installed the process was smooth. Joe, John, Dan & Jeff were knowledgeable and professional.
Both techs that reviewed my problem were professional and efficient. Both Eric C and Erik H were efficient and pleasant.
Keith Rodak and Pat Wischmeyer were extremely polite, professional, and knowledgeable, regarding the installation of our new furnace! They did an amazing job! They answered any questions that we had! We highly recommend both Keith and Pat and Reimer for any one that is in need of HVAC Services!
Zana was kind, relatable, reasonable and well educated in his skills
It was a 20° day. Our Navien combo hot water heater boiler system had gone down for the umpteenth time in the last several months. When I tell you that we called at least 5 to 6 companies and none could help. No fear Reimer was here. It began with the exceptional customer service on the other end of the telephone.…
They were very accommodating with me hiring and canceling at least twice. Had an issue with scheduling, where my latest appointment was canceled, but they still got technicians out to diagnose yesterday. The first 2 technicians from yesterday, were very informative and tried to salvage our old furnace. Due to time…
Was having issues with my furnace. They came out the very next day and checked it out. Turns out I had a cracked heat exchanger and the furnace had to be replaced. They replaced at the same day in a very timely manner.
Great job from Eric Camacho and Justin! Very polite, courteous and efficient! Very happy with their service!
Justin arrived on time and got right to work installing my new furnace. He was friendly and easy to talk to, answered all my questions thoroughly, and cleaned everything up as he went. As far as furnaces go, I think it’s pretty :) it’s really nice to not have to worry anymore about my heat going out this winter, and…
Answer well and gave well explanation.
⭐️⭐️⭐️⭐️⭐️ Exceptional Service From Start to Finish Our furnace failed during cold weather, and with little kids at home we were stressed. Reimer sent a tech out that night to diagnose the problem and sent in a request to get on the schedule for a full installation for the very next day—a huge relief. The customer…
Furnace checkup of 25 year old unit. Decided to replace after inspection showed too much damage. AC will be replaced also. Joe was friendly, knowledgeable and thorough. Installation of all new units the next day with John and Eric. Great workers. All working now. Happy to get it all done.
Thank you John and Eric for your professionalism and great workmanship in installing our new furnace, as well as your friendly, courteous demeanor and cleanliness! We appreciate your efforts and are very pleased with the performance of our new furnace! What a difference the 2 stage furnace makes in heating the…
The instalation crew did a great job everything went smoothly, the sales person was clear about my options, and costs, etc. Just got out of the shower so nice to have hot water again. Thanks to all involved.
We had our furnace replaced under warranty today both Techs were very friendly and did an awesome job with the replacement. I will definitely continue with the service in the future.
We had a complete install of a Trane furnace and A/C unit. Jeff and Aaron completed the job with a high amount of professionalism.
VERY professional, clean and quick Eric C and Sean M were very professional and personable.
Nate was amazing he did everything in his power to get us approved for our loan and the payments are very manageable even on a low budget I would recommend them any time so much better than certain other companies also both John and Nick whom installed the furnace were amazing as well highly recommend them
While not an ideal situation having to replace an entire heating system in November, the Reimer team made it as easy as possible. From identifying the need for the replacement and going through every single option available to us all the way through installation everyone we encountered were beyond professional and…
Sean was thorough, patient and professional. A real pleasure to work with.
Both Eric Camacho and Sean Murray did an outstanding job removing our old furnace and installing a new one. They were friendly, thoughtful, and professional. Plus they worked conscientiously with a sense a humor, which lightened our day. They took care with protecting our hardwood floors with a can as tarp .…
Joe, Eric, and Sean were professional and did great! Thank you!!
Sean & Aaron were professional and efficient, great work with a new furnace install! They were respectful of my home, no mess left. Sean took the time to answer my questions and make sure things were in working order before leaving. I definitely recommend Reimer.
Technician was prompt knowledgable and courteous. Service was fast and efficient
Jeff and Mike was very knowledgeable and explained everything perfectly.
From Shawn and Charlie who were instrumental at the beginning of this project to two great installers, Jeff and John thank you.
The technicians (Eric & John) arrived at my house to replace the furnace. Very polite and professional. Very friendly to my dog. They were very efficient in their work. After they were finished, i got a run-down of what was done and had my questions answered. Showed me how my new equipment (thermostat) worked. Very…
James was a terrific!
Aaron and Tom along with Todd did an amazing job with regard to my recent need to replace my heating system. Excellent workmanship, professionalism and kindness. I highly recommend their services!!!
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 124 | $124–$818 |
| HVAC system maintenance | 78 | $27–$251 |
| Heating system repair | 59 | $161–$834 |
| Heating system maintenance | 53 | $37–$278 |
| Heating system installation | 48 | — |
| A/C system maintenance | 31 | $27–$483 |
| Cleaning | 22 | — |
| Light fixture installation | 16 | — |
