How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%88+21.3Value 14%74+10.5Replies to reviews 7%100+7.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREReimer Heating, Cooling, & Plumbing
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #78Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 3,137 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Reimer Heating, Cooling, & Plumbing for 8 kinds of job.
Reimer Heating, Cooling, & Plumbing for heating system maintenance
Clear ✕All 53 Google reviews tagged “Heating system maintenance” · showing 40
Today, Neil did the annual check on our heating system. Neil has completed the annual check up for both our furnace and A/C many times. He is thorough and pleasant to deal with. He always does a great job. 6/9/26 update. Today Keith performed the annual inspection on the A/C. Keith was professional,…
I am extremely pleased with the service from my technician Nate. He was so helpful in explaining everything to me and very thorough with his work. I happily purchased a maintenance contract and am looking forward to more excellent customer service
Patrick from Reimer Heating and Cooling was terrific. He explained the importance of clean filters for both the AC and furnace. (I had always thought that the filter was just for the furnace!). He was efficient and respectful of my property. He showed me photos and reviewed his findings. I could not have had a more satisfactory service call.
Good experience went well tech was friendly and well informed
My recent AC cleaning experience was pleasant, as expected with Reimer. Thanks Nate B. for your assistance!
My experience was wonderful! They were on time and very informational! I was happy to hear my AC was doing well and they were able to quote me a mini split on site. Always a great experience !
Joe did an efficient job of cleaning and fine tuning the cooling system for the upcoming spring and summer. Alerted us about the annual contract for maintenance.
Devinn did a awesome job answered all my concerns checked everything very well great technician
Knowledgeable, courteous, we trust Todd will be there for us when any of our furnaces/heating systems might need attention. Thank you.
Called and received comprehensive service within 24 hrs!! In the age of questionable customer service the office staff and technician were GREAT. Now my family is ready for the remaining winter.
Very nice person explained very detailed of the problem of my furnace.
Not a fan of Reimer. Charlie, As discussed on the phone a bit ago...... It took a lot of integrity to reach out this morning. Thank you for that. Being a professional myself, if I were unfairly judged, would have done the same. We retract everything stated about you from the service visit yesterday. You were not…
2026 Review..Ryan was fast and professional and communicated throughout the maintenance. Neil is always fantastic and communicates well.
Joe was very knowledgeable and fixed the problem very fast he went above and beyond I truly appreciate the work he did
Woke up this morning with no heat. Reimer was able to come right out. Service tech Zana did a fantastic job. He inspected and cleaned everything. He also showed and explained everything to me and answered any questions that I had. I would definitely recommend Reimer and Zana in particular.
Had annual maintenance done. Chris was very curteous, efficient and patient; explaining the process along the way.
Professional and very good communication
Great service as always !
Very nice and professional
Professional, polite, friendly and answered all my questions.
Steve was friendly, professional and respectful of our property. He explained the annual service agreement which I agreed to for 1 year.
It was a pleasure meeting Joe today when came to service our boiler. You can tell he loves what he does and is very knowledgeable in his craft. He is a person to be proud of as a face of the company. Looking forward to working with Reimer in the future.
Zana was kind, relatable, reasonable and well educated in his skills
Joe was clear, knowledgeable and efficient.
Joe Strange went above and beyond! Great asset to this company! Wonderful polite knowledgeable work ethic! Highly recommend!!! He also really helped out. I had called another company who charged a ton of money to literally hammer on the furnace. He came in diagnosed. It was kind of my family, respectful highly - highly recommended.
We've been dealing with Reimer since they took over the HVAC company we were using, High Performance. I hadn't seen any of our old technians from HP, so imagine my excitement when I opened my door today and saw Zana, one of my old favorites! The guy is top-notch and has always given us outstanding customer service.…
Nathan was fantastic. Very friendly and knowledgeable.
Great service. Very professional. Excellent customer service.
Arrived on time knowledgeable in craft. Worked effectively fixed system got it operating. Amazing tech.
Ryan was very friendly and informative. He showed me and explained to me how my current old furnace was at significant risk of failure, and he explained to me the options I had for repairing or replacing the current furnace.
VERY professional, clean and quick Eric C and Sean M were very professional and personable.
Nate was amazing he did everything in his power to get us approved for our loan and the payments are very manageable even on a low budget I would recommend them any time so much better than certain other companies also both John and Nick whom installed the furnace were amazing as well highly recommend them
Nate was knowledgeable, efficient, and an effective communicator.
Really timely service call. Joe diagnosed my issue quickly and had my furnace working in no time. I’ve worked with Reimer (formerly Advanced Heating) in the Rochester area for years now and will continue to do so. I get consistent service and fair rates and I like that I see the same techs year over year.
Sean was thorough, patient and professional. A real pleasure to work with.
The tech that came out was prompt, courteous and very knowledgeable. Now I need to make a decision on which system to with.
I had a furnace check up by James Jenks on 10 November 2025 where he was through in doing the check up in a timely matter. He spent around a hour which was enough time to get everything done. I am thankful for it was early & I still had time to do other things. I am thankful for Reimer Home Services for they have…
Very responsive and the office communicates well. Todd has been to our house twice and has been fantastic. Knowledgeable and attentive, while being patient with my questions.
Nathaniel Bellis was friendly, knowledgeable and extremely careful while completing the work. He did a great job inspecting and cleaning the furnace. He informed me about the annual service membership which clearly provides a better value than paying for each preventative service individually. I was concerned at…
Joe S was easy to work with. He has a quiet but solid presence and he seems genuinely interested in the people and homes he works with. I appreciate his work.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 124 | $124–$818 |
| HVAC system maintenance | 78 | $27–$251 |
| Heating system repair | 59 | $161–$834 |
| Heating system maintenance | 53 | $37–$278 |
| Heating system installation | 48 | — |
| A/C system maintenance | 31 | $27–$483 |
| Cleaning | 22 | — |
| Light fixture installation | 16 | — |
