How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%88+21.3Value 14%74+10.5Replies to reviews 7%100+7.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREReimer Heating, Cooling, & Plumbing
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #78Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 3,137 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Reimer Heating, Cooling, & Plumbing for 8 kinds of job.
Reimer Heating, Cooling, & Plumbing for heating system repair
Clear ✕All 59 Google reviews tagged “Heating system repair” · showing 20
I had an exceptional experience on January 2, 2025 with Reimer for an after-hours, urgent furnace repair. Reimer merged with Advanced Heating & Cooling, who did the original install, so Reimer still had documentation on my equipment and service history, which simplified everything. The dispatcher who picked up the…
Todd was great! He solved the problem immediatley! I would highly recommend Reimer and Zana to all my friends and family!!
Todd Bianchi was here when I really needed him. Todd is a very experienced technician and something strange was going on with our furnace. I knew if anyone could fix, it would be Todd. Sure enough Todd found a large group of bees had found their way into a pipe. When Todd showed me I couldn’t believe it! Thank you Todd.
Keith Rodak was amazing. He was very professional, knowledgeable and patient with all our inquiries/concerns. The customer service staff were also professional and kind when I was calling to follow up on the service since it was an emergency. They were able to provide support same day, a Saturday night (Valentine’s…
I thank Reimer for their service over the past few weeks and would especially like to personally recognize the following: Ryan, who was here on an emergency call to repair my furnace which had quit during a terrible cold spell in January. The furnace was fixed that day. He also suggested your yearly maintenance…
Todd Bianchi was very Knowledgeable and Professional. He got my hot water and boiler system running efficiently. However, I felt as though this flame/ heat sensor should have been addressed when a Reimer Tech was at my house on 1/26. I called for the same issue Low Flame/ Flame Failure.
Our furnace went out in our home and Reimer diagnosed the issue and replaced the blower motor. Both Steve, who did the repair, and Todd, who performed emergency diagnostics after hours on the weekend, were great. They were straightforward on what was wrong, options to fix, and the cost to get it done. Steve was…
Joe was very knowledgeable and fixed the problem very fast he went above and beyond I truly appreciate the work he did
Zana was very pleasant and knowledgeable.
Woke up this morning with no heat. Reimer was able to come right out. Service tech Zana did a fantastic job. He inspected and cleaned everything. He also showed and explained everything to me and answered any questions that I had. I would definitely recommend Reimer and Zana in particular.
Reimer was great to work with, I would highly recommend them for any furnace needs. They were professional and able to come out on the same day for service to diagnose and fix our furnace.
Great experience overall! Ryan thoroughly explained everything he was doing and problems to look for with my furnace.
Thanks so much for the excelllent and fast work NATE!!!
Neil, was wonderful. Excellent technician! I am not crazy. I've called several times about smelling gas from the furnace that is about 4 years old..I called RG&E to come out just to confirm there wasn't a gas leak. Neil came out and diagnosed the problem in minutes. There a faulty valve that isn't closing in the…
Quick and efficient work
Keith was fantastic- diagnosed and fixed the issue quickly
Reimer Heating saved our night last night! It was very cold out and around 8pm we realized the heat was only blowing out cold air. Within 2 hours a tech (Steve) was out, founded the problem, fixed it, and was on his way for the night. He was kind and explained the problem is easy terms for us to understand. Thank…
Nate came over was very professional and extremely nice broke down the situation in an understanding way and figured out the issue. Thank you! Will recommend.
Joe S was very thorough with his maintenance work and explained his findings to me. Jennifer was very helpful when setting up my appointment.
Neil the technician was very professional.He answered all questions that was asked along with explanations.Very happy with service.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 124 | $124–$818 |
| HVAC system maintenance | 78 | $27–$251 |
| Heating system repair | 59 | $161–$834 |
| Heating system maintenance | 53 | $37–$278 |
| Heating system installation | 48 | — |
| A/C system maintenance | 31 | $27–$483 |
| Cleaning | 22 | — |
| Light fixture installation | 16 | — |
