Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Reimer Heating, Cooling, & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%88+21.3Value 14%74+10.5Replies to reviews 7%100+7.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Reimer Heating, Cooling, & Plumbing

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #78Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 3,137 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reimer Heating, Cooling, & Plumbing is better than 89% of plumbers.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Reimer Heating, Cooling, & Plumbing is better than 88% of plumbers.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Reimer Heating, Cooling, & Plumbing is better than —% of plumbers.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Reimer Heating, Cooling, & Plumbing is better than 74% of plumbers.B
74
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Reimer Heating, Cooling, & Plumbing is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Reimer Heating, Cooling, & Plumbing is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Reimer Heating, Cooling, & Plumbing for 8 kinds of job.

Reimer Heating, Cooling, & Plumbing for install thermostat

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Install thermostat”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Install thermostat”

Ely4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Keith Rodak was amazing. He was very professional, knowledgeable and patient with all our inquiries/concerns. The customer service staff were also professional and kind when I was calling to follow up on the service since it was an emergency. They were able to provide support same day, a Saturday night (Valentine’s…

Reasonable priceHeating system repairInstallationInstall thermostat
Brother6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Called and received comprehensive service within 24 hrs!! In the age of questionable customer service the office staff and technician were GREAT. Now my family is ready for the remaining winter.

Reasonable priceHVAC system maintenanceCleaningInstall thermostat
JSLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I was in desperate need of either a furnace repair or a new furnace installation, I didn’t know which. James Jenks, the first technician came out almost immediately after my first phone call to the company, assessed the problem, explained in detail with pictures what needed to be done and got me setup for a new…

Paid $1,000+Reasonable priceHeating system installationInstall thermostat
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Both guys were great and very knowledgeable.

Paid $1,000+Reasonable priceHeating system installationInstall thermostatHVAC duct & vent installation
Erica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Justin arrived on time and got right to work installing my new furnace. He was friendly and easy to talk to, answered all my questions thoroughly, and cleaned everything up as he went. As far as furnaces go, I think it’s pretty :) it’s really nice to not have to worry anymore about my heat going out this winter, and…

Paid $1,000+Not sureHeating system installationInstall thermostat
Randy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Furnace checkup of 25 year old unit. Decided to replace after inspection showed too much damage. AC will be replaced also. Joe was friendly, knowledgeable and thorough. Installation of all new units the next day with John and Eric. Great workers. All working now. Happy to get it all done.

Paid $1,000+Reasonable priceHVAC system repairA/C system maintenanceHeating system repair
Pete1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We had our furnace replaced under warranty today both Techs were very friendly and did an awesome job with the replacement. I will definitely continue with the service in the future.

Paid $1,000+Reasonable priceHeating system installationInstall thermostat
Meghan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

VERY professional, clean and quick Eric C and Sean M were very professional and personable.

Paid $1,000+Reasonable priceHVAC system repairHeating system repairHeating system installation
Carolyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Both Eric Camacho and Sean Murray did an outstanding job removing our old furnace and installing a new one. They were friendly, thoughtful, and professional. Plus they worked conscientiously with a sense a humor, which lightened our day. They took care with protecting our hardwood floors with a can as tarp .…

Paid $1,000+Reasonable priceHeating system installationInstall thermostat
Cheri1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Joe, Eric, and Sean were professional and did great! Thank you!!

Paid $1,000+Reasonable priceHeating system installationInstall thermostat
Patti4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I was very impressed with the professional job done by Justin and Phil putting in the new air conditioner. Everything was explained thoroughly. system was checked and again thermostat was explained . It was very hot humid day and their hard work was greatly appreciated. Area was left very clean .

Reasonable priceA/C system dismantlementInstall thermostat
KathyEdited 10 months ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable priceHeating system installationInstall thermostat
Aleshia10 months ago★★★★★

Rating only, no written review.

Paid $1–100Great priceCleaningInstall thermostat

Price

$480+3% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 62%Overpriced 5%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair124$124–$818
HVAC system maintenance78$27–$251
Heating system repair59$161–$834
Heating system maintenance53$37–$278
Heating system installation48—
A/C system maintenance31$27–$483
Cleaning22—
Light fixture installation16—

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