How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%93+22.5Value 14%99+14Replies to reviews 7%83+5.9Craft & service penalty95−0.5Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREReiner Group, Inc.
Fair Lawn, NJ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 3,594 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Reiner Group, Inc. for 8 kinds of job.
Reiner Group, Inc. for a/c system maintenance
Clear ✕All 425 Google reviews tagged “A/C system maintenance” · showing 120
Great service. Polite and on time me!
I've been with Reiner for many years (at least 15) and easily recommend them. They have always been highly professional and knowledgeable. They show up on time as scheduled and are always polite and accommodating. The techs are pros and also very mindful of my home - cleaning up, removing anything they need to and…
Italo was on time, friendly and courteous. After finishing the maintenance, he explained what he did and that nothing extra was needed. Italo well represents Reiner!
Noel did the final inspection on our new AC system which was installed recently. He was very personable and professional and gave me a detailed explanation of of our new system. We have been a customer for many years and have always had excellent service and would highly recommend Reiner
Mike came to my home to check my air conditioning and heating systems. He was prompt and very kind. He took the time to explain everything to me.
Same day service on call for problem with furnace. Friendly and professional service with prompt repair. I would and have recommended Reiner and will continue to do so.
Arrived on time. Very nice and understanding of what needed to be done. Excellent job. Explained everything that needed to be done. Polite and knowledgeable
Very good maintenance service for AC and heating unit
Great service, great service tech, very personable.
Yes, I use Reiner Group for my Hearing and AC servicing. On Friday Boris and his associate serviced my AC as part or my servicing contract. They were on time as scheduled, and were professional, and provided the required servicing, while providing me with an oral summary of the findings.
Sam did a great job. He is very personable and is a very good representative of your company. Sam seems to be very skilled and was considerate in keeping our house clean and being careful. The A/C system seems to be working well after his work. We are very pleased with Sam’s work.
I've had a heating and cooling service contract with Reiner for years, and always experience exceptional service. This past week, Christian S. performed both my annual heating amd cooling service in one visit. He was friendly, knowledgeable, thorough and efficient. Definitely a great technician and representative of…
Christian arrived within the appointment time period. He is courteous and professional. He answered all my questions. I feel confident in the Reiner Group handling my HVAC maintenance.
Service representatives were polite friendly and very nice!
On time & very courteous.
Professional, on time, thorough!- Great people skills! Definitely 5 Star
Christian was extremely pleasant, knowledgeable and helpful.
Christian was great servicing all of our A/C systems. Reiner is top-notch all the way around.
Sam was very friendly, professional and was very thorough in examining the furnace and outdoor compressor. We were extremely happy with the work which Sam provided. 10 stars!!
The technician Christian performed our AC system maintenance. He did excellent job and answered all our questions pertaining to keeping the system in great condition in the years to come. Thank you very much.
They visit us twice a year for standard maintenance and do great work every time! No complaints at all!! We recommend them highly!!! Again
I have been a customer of REINER for 43Years, and today Michael C came here for my Summer Service. He did a Most thorough job, as well, Neat, Meticulous, Knowledgeable, and Attentive to all in our Behalf. My New LENNOX HVAC System Works Perfectly Very Pleased James Fogg
Jason was very nice, polite and seemed to know his job well. Glad he was able to be safe during the bad storms we were having.
The service is always excellent and reliable
Representative Mike was outstanding and explained the entire process as to what needed to be done. I also signed a contract with Mike and Reiner for my air conditioning system. Mike was thorough and knew what exactly had to be done.
Michael was very thorough and professional.
Reiner sent Ken Lake out to my house for a simple AC replacement quote. Ken told me all about himself. why? As friendly and as chatty as any service rep who has ever come to my home, he turned into Mr Hyde when I told him for the second time I was not interested in replacing my working furnace. I was delighted to…
He was wonderful. Efficient, hard working and neat.
Excellent in every way !
On tome. neat and polite, and very helpful. Both he and the Quality Control rep went above and beyond to assist me. IT is great to have the security of a service contract.
Service tech fixed everything.
Awesome company, experience...everything. Highly recommend.
Service technician, Christian S. performed our cooling system maintenance today. He was courteous, thorough and knowledgeable - just a pleasure to work with.
Cleaning of the blower wheel - Mitsubishi split type AC. This service was received, very pleased with the technicians. I have full confidence in Reiner Group.
Always a great experience. Knowledgeable techs, very helpful, polite and cheerful front office. Reiner has always been dependable, on time and fair on pricing. Love these guys!
Mike was respectful, kept me up to date regarding his progress, and wore booties in the house.
Excellent customer service. Honest, clean. Highly recommend. Christian could not have been more polite. Thank You!
Just another terrific Reiner experience. Italo was wonderful and is a great credit to The Reiner Group!!!
Two service technicians came for AC spring maintenance . They were very professional & clean. Kit
Technician was efficient and informative. An A+ in our books.
Eric - was outstanding today - professional, kind and very helpful indeed. Looking forward to his return next Tuesday - Fr Joe
excellent service
The technician was courteous, knew what he was doing, thorough and respectful. All my experiences with Reiner techs have been very good.
I found Boris to be polite and well informed about the Lennox A/C condenser and air handler he was servicing. He was interested in my questions and concerns, and answered them to my satisfaction.
The service tech Sam C. was extremely professional and helpful.
The Reiner techs arrived promptly for our morning appointment. They are always careful to keep things clean, including wearing shoe covers to protect the floor & carpets. Noel and his associate were professional and thorough and answered any questions I had. I highly recommend Reiner for any HVAC needs to anyone in the area.
Tyler texted us that he was arriving within an hour, he was prompt, courteous, and explained what he was suggesting to us to have the AC system work optimally. Tyler is continuing to provide us with the kind of service that we have enjoyed for years now- we highly recommend Reiner.
Have been using Reiner for a few years. I’m very satisfied with their service. I’m very satisfied with all their service men who are very friendly, personable and accurate. I want to put in a special shout out to Rene L For the excellent service he did today on my unit
Technician was friendly, knowledgeable, informative. We have used Reiner for over 20 years...Great company, technicians and pricing...
Christian was wonderful. Very pleasant to deal with and took care of our yearly a/c maintenance quickly and efficiently.
Very polite and conscientious
Sam was helpful, clear, tidy, and calm. When I realized I'd left the cover on, he thoroughly checked the condenser to confirm that it was in good working condition. I appreciate the professional, knowledgeable team for my annual AC maintenance appointments.
Noel took time to explain system status and what he recommended. Appreciate the extra effort.
Excellent! Your assistant MARTIN was OUTSTANDING from start to completion. Martin listen to my questions and completely answered them in simple terms for a non tech person to understand. Martin made sure everything was cleaned up and working before he left. THANK YOU! Tim
Technician was thorough and answered all questions.
The AC installation job went flawless and Mike, Jose and Nick did a great job.
Noel and Sam were excellent. Noel was patient in listening to any questions I had about the perceived problem with our heating system. He checked out the system numerous times and assured me everything was working normally.
Sam and Frank were her e. Same was very thorough and wanted to do good work. I appreciate that work ethic. Frank answered my questions very well. Explained everything to me..
The S30 thermostat controller for my Lennox Signature Series air conditioning system required replacement after 9 years of reliable service. Reiner Group expertly performed diagnostics and replaced the t-stat controller with the newer S40 model.Thomas I. had the installation and programming complete and operational…
I had my a/c maintenance contract visit today. Sam checked out my a/c unit indoors and out. I switched to Reiner after my previous HVAC company was bought out by a company much further away. Everyone I've dealt with has been nice and knowledgeable -- a pretty unbeatable combination. I asked Sam why my neighbor's…
Mike was polite, professional, neat, and quick.
Excellent service technicians.
Reiner is always super, always on time, always professional. The tech was fantastic and pleasant, a rare find these days. A+++++ !!
My old 2 zone system had been neglected but Noel got it up to spec. I usually reject service contracts but he showed me how it would save me significant money and it did.
Boris S . Is a great worker. He explained everything I needed to know. He also worked very clean in my house. Excellent worker.Doug DeLuccia
Technicians were very courteous and respectful.
The tech arrived on time, was neat, and nice. I have been very happy with Reiner. Have a maintenance contract so only paid for Freon but I was given the option to add it or not.
Technician came on time, was pleasant and efficient
Masami was timely, professional, and clear as to what was needed. He was efficient but didn’t rush. I’m a long-time customer of Reiner and this was just one more positive experience. Thank you!
Our annual maintenance with the technician, Abbass T, was— as always—very informative in helping us to better understand our AC system. My relationship with Reiner is long standing. For many years John Olander serviced the system, and was excellent. Abbass continues to maintain that level of expertise.
Pleasant
The professionalism and courtesy of the Reiner team that helped us was great! They turned a bad situation (no AC, above 90 degrees), and completed our job in a very timely manner.
Michael was excellent answer any questions we had.
Very cooperative courteous and efficient
Service was efficient and pleasantly done. Our technician did a great job.
Eric T was very polite and professional in the performance of his work. He is a credit to Reiner Group,
Excellent service staff
Mike was very thorough and knowledgeable
This was our first time using Reiner and overall very happy. They were communicative, our technician Boris was friendly and knowledgeable, and did a great job explaining the issues with our system and what next steps could look like. Very satisfied.
Mike was great - very thorough and explained everything in detail. He was also, very polite!
Great service and excellent guidance on our system, I greatly appreciate your support and quality service.
As always, Reiner tech was on time, efficient and courteous.
Reiner group is always professional, ensures clean area upon completion of the job The crew fixed a rattling in my AC unit. We are well prepared for the summer months. Thank you Reiner !
As always, Reiner provided a completely professional technician and an excellent maintenance service.
Everyone did an outstanding job - professional, clean, told us what they were going to do and made a not-so-easy job work out fine. It was really a great experience! Thanks for the installation.
Christian was most professional and considerate in performing his tasks. He explained what he was doing and asked if I had any questions or concerns as to the operation of the AC system. Much thanks to him and an asset to the Reiner Group.
Arrived on time and made sure everything was working properly. Fixed an issue outside. Excellent work.
I was very happy with the service and installation of a HVAC fan motor provided by Christian from start to finish.. I was glad that the diagnostic as well as the repair was done by the same service technician. He took the time to explain things and my AC is working great.
The team did an excellent job in restoring the AC system
The serviceman was polite, helpful and arrived in the time frame that he was supposed to.
All maintenance was performed on time as scheduled. A part that needed replacing was taken care of and all technicians were polite, friendly and respectful of our living space. I have never been disappointed with any Reiner service.
Excellent service repairman. Did the job efficiently. Peter Brach
Easy to set appointment, confirmation prior to service, professional service and comprehensive sharing of information
Christian was courteous and very respectful, he provided me with explanations of what he will be doing. Keep up the good work.
Very qualified technician. Answered all questions and was polite. Clean and worked quietly and efficiently.
Michael was great.
Efficient, friendly, and knowledgeable. Great service call to get the unit ready for use. Timothy was terrific!
Great work, punctual and thorough. They've handled my AC and heating for a few years now, zero complaints.
I just concluded my appraisal with Peter Ten Kate from the Reiner Group Inc. He offered to stop by well after hours to accommodate my work schedule. I found his approach straightforward, honest and fair. I was comfortable with my quote and assured by the fact that Reiner had installed my existing AC System and it…
Tony provided great service. He’s courteous and took the time to explain all the work being done, gave advice and answered all of our question with professionalism.
I have used Reiner for 34 years, from my house to the condo and always received dxcellent service and beyond when addressing concerns. I think for a small condo, annual maintenance fees could be less, but understandably it's the unit, not the size of the home.
It was a pleasure dealing with Ken Lake to discuss my options for replacing my central A/C. He explained my difference choices and the pros and cons for each. He's very professional, knowledgeable, and candid. He represents Reiner very well.
Mike and Tim were polite and professional. They worked as a team very efficiently. They described the maintenance process and kept us informed as to the status of our A/C system. Highly recommend.
Christian was very professional and informative about what he was doing. Thank you for a very good experience!
Christian was a great technician 👍
In 1991, our entire heating and cooling systems were replaced by a company that eventually became part of the Reiner Group. Ten years ago, we called upon them for a condenser replacement and they have just completed the replacement of the older condenser, replete with updated venting etc. Without question, this is…
Great guys! Did amazing job!
We have used Reiner for years.....since we bought our house. Nothing but top notch service, and the technicians that come to the house are always top notch! I ONLY recommend Reiner. Our service this year was performed by Mike, who has been here before and always does a great job. You will never regret using Reiner!!!
Always a great experience
Prompt, courteous and thorough service on our AC annual checkup. Reiner even cleaned the condenser fins, which not all companies have done in the past.
It was a pleasure working w/ Michael. True professional and explained our system so a homeowner understands. Been working with Reiner for over 20 years. Thank you.
Ivan, Mike, Lenny and Omar were all punctual, knowledgeable and professional. After a previous team from Reiner identified the issue was a bad evap coil, they still confirmed pressure test results before beginning work. The team worked efficiently dividing tasks to complete the replacement in an expedient way.…
Noel was excellent! Very thorough and helpful.
Technician was professional and very helpful.
Wonderful service Jason very polite and went about his services even helped and solved my problem with a locked thermostat!!
Both the technicians who came to do my AC maintenance this morning were polite, efficient, and meticulous. Reiner is simply the best! I recommended Reiner to one of my friends for her yearly AC maintenance, and she thanks me every time her service is done!
Everything went well! The guy you sent was very pleasant and knowledgeable.
Routine service maintenance. Proposal on new air conditioning system.
we've been a customer for years and have always received excellent service.
Have had a contract with Reiner since moving into our home in 2018. They have had our back when needed with everything from routine mainenance to replacing an entire AC unit. Reasonably priced and the highest quality work. The best.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 771 | $37–$295 |
| A/C system maintenance | 418 | $39–$393 |
| Heating system maintenance | 284 | $39–$251 |
| Install AC | 258 | $1.4k–$3.2k |
| Heating system installation | 198 | $1.4k–$2.8k |
| HVAC system repair | 139 | $205–$933 |
| A/C system repair | 124 | $209–$786 |
| Heating system repair | 97 | $166–$1.2k |
