How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%93+22.5Value 14%99+14Replies to reviews 7%83+5.9Craft & service penalty95−0.5Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREReiner Group, Inc.
Fair Lawn, NJ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 3,594 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Reiner Group, Inc. for 8 kinds of job.
Reiner Group, Inc. for a/c system repair
Clear ✕All 127 Google reviews tagged “A/C system repair” · showing 100
We have worked with Rich Sellitto three times now and each time he has provided us with AC systems that have met all our needs. He responds quickly to inquiries, is punctual and is resents Reiner very professionally. We have no hesitation in giving Rich a 5-star rating.
The Reiner group and its team of professionals have always been a great service for any of our heating and cooling needs. Definitely recommend them!
Christian was extremely pleasant, knowledgeable and helpful.
The service is always excellent and reliable
I have had a maintenance agreement for 22 years with Reiner. Time to replace AC unit. All the employees are professional. The AC employees today were wonderful. I live in a area were all the homes were built the same year. The AC units are the end of lives. My neighbors wait two weeks for replacements. Not…
Easy to book a diagnostic service plan for my AC system. Our Tech Tyler was on time, courteous and professional. Listened to what I have been experiencing and thoroughly checked the entire system which was the air compressor, air handler and thermostat. Before the tech started he was thorough in explaining what he…
Mike was personable and knowledgeable. He was very thorough and made suggestions on to keep my system on good working order. Left my premises as he found them. No muss, no fuss. Reiner is my HVAC maintenance company and always send competent, reliable technicians for my fall and spring inspections. I have no hestitations recommending the Reiner Group.
On tome. neat and polite, and very helpful. Both he and the Quality Control rep went above and beyond to assist me. IT is great to have the security of a service contract.
Service tech fixed everything.
Awesome company, experience...everything. Highly recommend.
Excellent customer service. On time, knowledgeable, clean and friendly. Tyler was excellent!
The technician was courteous, knew what he was doing, thorough and respectful. All my experiences with Reiner techs have been very good.
Mike C. was here today and I was wearing a mask when he came to the door. He immediately asked if I wanted him to wear one as well which I found very considerate. He obviously worked diligently because he was here about an hour and replaced one part, (darned if I remember what) and it was put on my credit card.
Excellent response and service by their technicians...
Boris was great! He answered all of my questions and explained everything that needed to be done.
The S30 thermostat controller for my Lennox Signature Series air conditioning system required replacement after 9 years of reliable service. Reiner Group expertly performed diagnostics and replaced the t-stat controller with the newer S40 model.Thomas I. had the installation and programming complete and operational…
Masami was timely, professional, and clear as to what was needed. He was efficient but didn’t rush. I’m a long-time customer of Reiner and this was just one more positive experience. Thank you!
Very easy install. The workers were friendly and very neat. Left my house clean. Explained everything to me upon completion. Highly recommended
This was our first time using Reiner and overall very happy. They were communicative, our technician Boris was friendly and knowledgeable, and did a great job explaining the issues with our system and what next steps could look like. Very satisfied.
They are so professional and always on time
I was very happy with the service and installation of a HVAC fan motor provided by Christian from start to finish.. I was glad that the diagnostic as well as the repair was done by the same service technician. He took the time to explain things and my AC is working great.
The team did an excellent job in restoring the AC system
The serviceman was polite, helpful and arrived in the time frame that he was supposed to.
Michael was great.
Professional work done with care and expertise.
In 1991, our entire heating and cooling systems were replaced by a company that eventually became part of the Reiner Group. Ten years ago, we called upon them for a condenser replacement and they have just completed the replacement of the older condenser, replete with updated venting etc. Without question, this is…
We have used Reiner for years.....since we bought our house. Nothing but top notch service, and the technicians that come to the house are always top notch! I ONLY recommend Reiner. Our service this year was performed by Mike, who has been here before and always does a great job. You will never regret using Reiner!!!
Working with Reiner Group has been a positive experience from the first phone call where I spoke to Kim to arrange to have my AC unit updated. Kim was friendly, polite and professional. Rich Sellitto came to my home to perform an estimate and was so friendly, helpful and professional throughout even taking the time…
Wondering which company should install your heating and air conditioning system? The answer is Reiner Group. Our heating system died in this cold weather! Reiner was able to give us a quote, take measurements, order equipment and completely install a new system within 3 days!! AMAZING!! Ivan S., Camillo S., Mario…
Mike was on time , explained everything and was very professional.
It was a pleasure working w/ Michael. True professional and explained our system so a homeowner understands. Been working with Reiner for over 20 years. Thank you.
Ivan, Mike, Lenny and Omar were all punctual, knowledgeable and professional. After a previous team from Reiner identified the issue was a bad evap coil, they still confirmed pressure test results before beginning work. The team worked efficiently dividing tasks to complete the replacement in an expedient way.…
Noel was excellent! Very thorough and helpful.
Great from start to finish. Knowledgeable, friendly and great. Ken L knows his stuff and the installers, Ivan, Anthony, and Thomas--were excellent all around!
Rich was very knowledgeable, and helpful though out the project
Reiner is always dependable and Christian in particular has been to my home a few times . Very knowledgeable, efficient and kind !
ABBAS WAS VERY INFORMATIVE AND THOROUGH
we've been a customer for years and have always received excellent service.
Have had a contract with Reiner since moving into our home in 2018. They have had our back when needed with everything from routine mainenance to replacing an entire AC unit. Reasonably priced and the highest quality work. The best.
Chris S. was thorough, knowledgeable, and friendly. Kept me informed, answered my questions. A keeper.
Very pleasant and courteous. Went above and beyond to get the job done.
Very good work thankyou for coming and saving our unit thankyou very much I do not know the person who came to our home at 304 Glen ave Palisadespark nj thankyou very much!!
5-Star Service, Technical Knowledge, & Attention to Detail. KUDOS to Martin. Great job!
The team was friendly and explained everything
Very good company. Customer oriented. Professional staff and technicians
Over the years we have had 6 furnace/air handlers installed / replaced by Reiner. Not the cheapest and limited hours for routine visits ( no nights or weekends which is hard cause we both work) but always professional and reliable and they stand behind their work. At the end of the day cheaper to invest up front for…
Great technicians ! Kept me well informed while they were doing the maintenance.
I highly recommend Reiner Group. I’ve used them for many years and would highly recommend. Martin B did my repair/installation. Professional, prompt, clean and very friendly.
All services were done in a timely fashion. When finished everything was neat and clean like they were never here. Very reliable.
Reiner came today to do seasonal maintenance on our home heating system. I've been a customer for years and as usual the scheduling was easy, the technician arrived on time and was friendly and knowledgeable. It's a blessing to have a company I can trust with my home HVAC. Let's hope for a mild winter.
Reiner has always been reliable, professional & personable from yearly maintenance to major installs. After a major HVAC install a month ago, Reiner sent Martin B to complete diagnostic on the entire system. Martin was thorough & informative, explaining what he was doing during each step. Martin was extremely professional& personable.
AC went out sundenly. Called Reiner and had service within an hour. Found problem -- a blown fuse from a stripped wire, probably a chipmunk! Great service!!!
Jimmy, who just finished servicing our AC unit was excellent in all respects. He was friendly, efficient, careful and knew exactly what he was doing. If we ever have a problem, we would be delighted to have him back again.
Routine AC maintenance. Arrived promptly with crew of 3. Attention to air handler and outside compressor. Part replaced in compressor. Updates along the way. Worked professionally and safely. This crew led by Christian is an asset to your company.
Always friendly, on time, & professional! Quality service. My heating and a/c units have been running with very few issues for the last 15 years! Reiner installed & services.
Chris is excellent. He knows our system and our house! Top review
Christian showed up and was very knowledgeable and professional! Great work and did so quickly on the repair! Reiner has always served me right!
Great service very professional thank you
Mike was polite and asked pertinent questions about my air conditioning unit. He arrived on time and completed the maintenance in a timely manner.
Great Professional Service, we use Reiner Group on our commercial building and our home. I would recommend them to you.
I've used Reiner twice now, for a full boiler replacement and now air handler replacement. Reiner was very quick to schedule a maintenance visit and upon identifying the issue very quick to recommend both a repair and replacement solution. They were on time, knowledgable, and very hard working on site. The crew was…
Anthony and team were extremely professional and worked hard despite 90 degree temperatures. They were extremely diligent and even came back to make sure everything was running smoothly. We’re very appreciative of their hard work today!
All of the employees at Reiner were kind, helpful, responsive and professional! We are so glad that we chose Reiner Group!
Excellent and professional service He’s and excellent representative for an excellent firm
Get job all around. Thank you for your great service.
honest, fast service, polite
I was very impressed with Martin’s customer service acumen, professionalism and overall performance.
The Reiner technician was excellent. He showed up on time. Was courteous and was able to diagnose and fix the issue in under an hour. Now I have cool air again. Thanks.
Detailed, thorough service. Very respectful and accommodating. Appreciate the clear explanation on what needed to be done.
Came on time. 4 technicians worked as a team and they finished the job very efficiently. Very professional and personable. Had to call Reiner for repair. They were very responsive. Boris came and found that a transit was blown and replaced it. He the motor was also seized. He was able to free it but said that he…
Furnace replaced. Crew arrived on time and worked diligently. Finished installation by 1:30 p.m. Moved back furniture that was initially shifted to gain access to basement. Great job by all. And they endured my dog's constant barking without complaint.
Experience was outstanding polite knowledgeable and honest my husband dropped a hundred dollar bill the night before and the technician brought it to my attention I have had Reiner Group for over 25 Years and would highly recommend them on all levels
Top drawer professionals
Boris came to my house was was very pleasant and easy to talk with. He took care of my A/C unit inside and out. Everyone from Reiner has always been professional.
Anthony G and Connor M are professional, efficient, punctual, and polite. Really nice guys. Rich S has been our salesperson for many years and has always been professional and responsive to our needs. Reiner really has a highly capable staff.
December 2022: This whole process was a delight. They called and set up a time for the salesman, Pete Ten Kate, to come evaluate what needs replacing and began getting estimates. We moved into a previously foreclosed home that we learned early on was built largely by the previous owners friends, and rarely, if ever,…
come 7:45am, the job is very neat ,professional and finish on time.
Peter was great . He’s very responsive to his customers needs and returns phone calls promptly. I enjoy working with him.
Our building has 11 furnaces & AC units. Reiner keeps them operating in tip-top shape. When the units reach the end of their usefulness...Reiner replaces them efficiently. Every technician I've met from Reiner has been professional and knowledgeable.
Glen and his crew were very professional. Glen walked us through the whole process so there were no surprises. They installed 3 mini split units and it came out better than expected. I would highly recommend the Reiner Group.
Mike, Lenny, John, and Zach replaced the condenser and air handler for 2 A/C units and installed new thermostats. They were on time, meticulous, friendly, and professional. Also, they listened and addressed any questions or concerns that I had. I highly recommend them.
The service team that comes to the site are great at their job, very professional and extremely clean when performing work at our site. Ken, Zackey, and Alex.
Joel was very professional and courteous.
The technician was very professional and explained everything well.
I wanted to let you know how pleased we are with Reiner’s installation of our new AC unit. Rich promptly came out to scope and quote the work. Joe and Zach, the installation technicians, were on-time, professional, and courteous. They laid down floor mats and cleaned up after themselves. More importantly, they were…
Called this morning to schedule routine a/c check up. They had a cancellation for today and said technician would be there between 12 and 4. My doorbell rang at 12:01 and by 1 pm service was completed. WOW!
We had two of our air conditioning zones fail this Spring and then went right to Reiner. Rich and Camilo engineered replacement solutions to fit into our very limited space; including a very hard to find Unico high velocity system. Lennox and Reiner quality are worth every cent - avoid being penny wise and pound…
Abass was incredibly knowledgeable and quickly diagnosed the issue in my unit. Great to know Reiner employs the best in their field.
Be careful to give your credit card to Reiner. They charge my credit card twice for the same service and reject my request to return money. Service was not good.
Justin, Rich and team were excellent to work with. They were able to diagnose and repair our a/c in just a few days and before the first heat wave of the season.
Rich S. is awesome! Reiner is awesome! They helped when we were down! Install team Michael L. And Jonathan L. we’re very professional, very polite, and did great work!!!!! Thank you all
I posted a negative review on an AC system, and Reiner were very quick to come back. I therefore retract my negative review.
I really liked that a person answers the phone when I called. They were professional and courteous, and scheduled me in quickly because my system was not operating properly. The technician, Tom, was prompt, and also professional and courteous. He resolved the issue and performed the needed maintenance to my…
I'm so glad I chose Reiner. You have an opportunity to make choices based on price and availability. It was the best decision I could have made. They entire experience with Reiner and team was outstanding, fabulous and wonderful. Everyone was professional and nice. It started with Roy who estimated the job,…
We used The Reiner Group for our ductless heating/AC unit. Liked the way company worked. Customer service very good. Doing gas conversion, thought of Reiner first.
Excellent technician
Very professional and courteous service technicians.
We are long-term very satisfied customers (over 20 years). Ken O., Devin, Darren and Tae K. are extremely knowledgeable, efficient, friendly, and courteous technicians. Thanks, Ken O., Devin, Darren, and Tae K.!
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 771 | $37–$295 |
| A/C system maintenance | 418 | $39–$393 |
| Heating system maintenance | 284 | $39–$251 |
| Install AC | 258 | $1.4k–$3.2k |
| Heating system installation | 198 | $1.4k–$2.8k |
| HVAC system repair | 139 | $205–$933 |
| A/C system repair | 124 | $209–$786 |
| Heating system repair | 97 | $166–$1.2k |
