How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%93+22.5Value 14%99+14Replies to reviews 7%83+5.9Craft & service penalty95−0.5Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREReiner Group, Inc.
Fair Lawn, NJ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 3,594 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Reiner Group, Inc. for 8 kinds of job.
Reiner Group, Inc. for HVAC system maintenance
Clear ✕All 802 Google reviews tagged “HVAC system maintenance” · showing 40
Chris was professional, knowledgeable, friendly and polite. He provided useful information about my filter and how to purchase a replacement. He made sure I had no questions or concerns before he left. The kind of service professional I always get from Reiner.
Wonderful serviceman! Polite, very helpful!
Michael was very professional and provided a great update on the condition of our heating units. He diagnosed a potential small issue and completed the part replacement in an efficient matter for the price of the part.
I have the maintenance plan for a few years now, and the technicians have all been great. Had to have the furnace replaced. My initial contact and subsequent service techs were professional and careful in removing and then installing the furnace. Outstanding job, thank you!
Vinny is a great technician. Goes above and beyond for job.
Prompt, efficient, and courteous.
Effective, very personable & professional.
Our technician alerted us to his time of arrival and arrived right on time. He was extremely courteous and very competent. He made sure every thing was in perfect working order before he left. i have always found all Reiner technicians to be first class and our tech today was no exception!
The Reiner Tech arrived on time. He went about the the HVAC servicing in a professional, competent, and friendly manner. The HVAC components inside and outside were checked, serviced and cleaned. Bottom line the service was excellent.
Sam was on time, friendly, courteous; as was Jesus (sp) who was with him as quality control. Both were through, as all of my Reiner techs are. Noted repair needed on main system and quoted price. Also arranged for appointment go a quote on replacement system as present is 13 years old. Will decide course of action upon review of cost of new system.
I was very pleased with the service - was very courteous & professional.
Technicians were polite and wore their booties throughout the house. They explained what they were doing and asked if we had any questions.
He came on time, worked quickly and carefully and cleanly and dd a good job. All in all a fine job
Quick, professional service. Very courteous.
The Reiner experience was seamless… Appointment to actual service was GREAT … Tech Michael C was very professional and efficient… Thanks Reiner !
Good experience great experience
Christian excelled at providing seasonal maintenance He's the consummate professional. He's extremely thorough and detail oriented. He took his time to ensure everything was working well and didn't take shortcuts.I recommend him without reservation. An asset to his company.
Very quick to respond to service request Repair person friendly and informed. Always a pleasure to use Reiner
This yearly maintenance on my unit was very good.. they came on time and they did excellent good maintaining it to keep it going for more years to come. Thank you very much
Boris was excellent! He explained everything to me carefully and showed me everything that he was doing and why he was doing it. I highly recommend him and the service.
Vinny was on time and got right to work. He did our furnace maintenance and changed the filters. We’re set for the winter. Thanks for the good job.
I've been with Reiner for many years (at least 15) and easily recommend them. They have always been highly professional and knowledgeable. They show up on time as scheduled and are always polite and accommodating. The techs are pros and also very mindful of my home - cleaning up, removing anything they need to and…
The technician did a good job. He informed me of each step and did it quickly and efficiently. He left the area as he had found it. He was very pleasant to deal with.
Prompt, professional, courteous, reliable company and Service Technicians. Have been a customer for several years. Vincent explained things to me, and answered any questions I had.
Jason was very pleasant and did an efficient and professional job.
Mike C serviced my heating unit for the start of the winter season.. He has come to my house in the past & have always found him to be very professional & courteous.. Always puts on his booties without my asking.Always answers my questions & just a real pleasure .
Great service from a solid company. I had canceled my service contract when I had a new hvac installed. Big mistake. I was without heat for 3 days in the coldest part of the winter last year. Came back to Reiner for peace of mind and great service. If there’s an issue they will come within 24 hours.…
Italo was on time, friendly and courteous. After finishing the maintenance, he explained what he did and that nothing extra was needed. Italo well represents Reiner!
There where great, Friendly,Respectful, clean & fast
Mike came to my home to check my air conditioning and heating systems. He was prompt and very kind. He took the time to explain everything to me.
Jason was very thorough and helpful
Courteous, time efficient, good quality workmanship.Friendly and informative
I had a same day service call. Reiner was very accommodating and gave me a text when they were coming. Martin was very pleasant and solved the problem right away.
We use Reiner in the spring for our air & in the fall for our heat. They replace filters & check/clean the systems. They do a great job & we can rest easy all year knowing that everything is AOK.
Same day service on call for problem with furnace. Friendly and professional service with prompt repair. I would and have recommended Reiner and will continue to do so.
Very thorough. Provided detailed explanation. Very courteous.
Arrived on time. Very nice and understanding of what needed to be done. Excellent job. Explained everything that needed to be done. Polite and knowledgeable
Courteous and on-time service
My HVAC system was performed in a professional manner.
Noel and his team was exceptional. They were professional, helpful, and went above and beyond, taking the time to give me advice and pointers as a first time home owner. Very much appreciated their time and expertise.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 771 | $37–$295 |
| A/C system maintenance | 418 | $39–$393 |
| Heating system maintenance | 284 | $39–$251 |
| Install AC | 258 | $1.4k–$3.2k |
| Heating system installation | 198 | $1.4k–$2.8k |
| HVAC system repair | 139 | $205–$933 |
| A/C system repair | 124 | $209–$786 |
| Heating system repair | 97 | $166–$1.2k |
