How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%93+22.5Value 14%99+14Replies to reviews 7%83+5.9Craft & service penalty95−0.5Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREReiner Group, Inc.
Fair Lawn, NJ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 3,594 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Reiner Group, Inc. for 8 kinds of job.
Reiner Group, Inc. for HVAC system repair
Clear ✕All 143 Google reviews tagged “HVAC system repair”
Talented hard working young men
COURTEOUS, PROFESSIONAL, KNOWLEDGEABLE. FIXED THE PROBLEM. ONE HAPPY CUSTOMER.
Tech arrived on time and performed work in a timely matter
Martin B. was excellent. Courteous, professional, and efficient! Highly recommend.
Great experience. Boris was very kind and knowledgeable
Mike was prompt, efficient, and took time to ask questions and make sure everything was working properly. He went the extra mile start to finish!
New coils are working like a dream so far, and both techs were awesome. Fingers crossed that it sticks this time! 🙏🏻
Jose and Nicholas were absolutely fabulous! Extremely professional, polite and clean. They worked very diligently all day and kept us informed as to their progress. We were extremely happy with them and the work they performed !
The crew from Reiner Group were all terrific. A storm came threw on the first day of install and they worked threw it like champs. I was very impressed. They worked hard, clean and professionally.
The team of installers was excellent. Skilled professionals, they were friendly and patient answering all my questions.
Boris was polite, efficient, and patient with all my questions! I highly recommend.
Tony did an excellent job with my HVAC system. He was thorough in his cleaning and checked everything carefully. His expertise and friendly attitude made the process easy. I definitely recommend him for any HVAC work!
I have had a maintenance agreement for 22 years with Reiner. Time to replace AC unit. All the employees are professional. The AC employees today were wonderful. I live in a area were all the homes were built the same year. The AC units are the end of lives. My neighbors wait two weeks for replacements. Not…
Reiner was amazing today. I have an annual contract and after coming home from a holiday on Sunday to discover the AV was out. I called and Christian was at the house within 15 minutes! He identified the problem and had us back and running within the hour. Christian is extremely courteous and knowledgeable and was so thrilled with his work. Many thanks !!
Service tech fixed everything.
Awesome company, experience...everything. Highly recommend.
if zero stars were an option i would have chosen that. when reiner put 2 high efficiency hvac systems into my residence the service was wonderful. one system stopped working after 9 years so i called them. they charged me $200 for a visit and determined that i needed a new thermostat. they quoted me $1350.00 which…
Technician was excellent! Thorough, knowledgeable, skilled careful, friendly and courteous!
Very quick response, same day service. Identified the problem very quickly and was up and running in minutes. Excellent professional service, hard to find these days.
Our Air Conditioner stopped working on a 95 degree day and we realized at 4:30 on Friday afternoon. We have a service contract with Reiner so we called but it was after hours. The tech, Eric T., arrived within 15 minutes and was able to perform the repair right away. We could not have asked for quicker or better…
We had an issue with our air conditioner, specifically it wouldn’t shut off and house was very cold. It was a Saturday morning after terrible rain storms so we expected to have to wait for service…. Eric was there repairing our a/c unit within a short time of our call. For a young man he was bright, confident,…
Excellent customer service. On time, knowledgeable, clean and friendly. Tyler was excellent!
The service tech Sam C. was extremely professional and helpful.
Great experience with this company. Paul, in sales, explained the project in great detail and researched the property to be sure the estimate would be accurate. The crew headed by Mike, with Nick and Jose were knowledgeable and professional in getting the job completed correctly as promised. I highly recommend this company.
We were very impressed with our whole experience with Reiner. Very professional from the estimate, planning and installation. You pay for what you get, and Reiner is worth every cent.
He was great. very friendly and professional. explained my problem clearly. couldn't ask for a better service person in my house. Give that boy a raise
On time and efficient
Ivan came to measure for our AC replacement. He was personable and efficient. A very good representative of Reiner.
Vincent was very professional and friendly He seemed to really understand his work Described to homeowner in detail what he was doing and what needed repair on AC great asset to Reiner Group
Exceptional service from Tony at Reiner Group. He was knowledgeable, calm, multi-solution- oriented and genuinely helpful, and restored cooling to my home with a 90-yr. old grandmother and a very elderly dog. Too grateful to express — the best company and the best technician!
Michael was professional and very efficient. Was able and knowledgeable about identifying & resolving the HVAC system issue.
Reiner replaced my old equipment with new and paid great attention to all the custom details of our environment. I had a great experience with this team.
On time, professional, and delivered quality service. I have been using Reiner for many years and would highly recommend them for Heating & A/C needs.
I was very happy with the service and installation of a HVAC fan motor provided by Christian from start to finish.. I was glad that the diagnostic as well as the repair was done by the same service technician. He took the time to explain things and my AC is working great.
Service techs showed up earlier than expected and gave good advice. Professional, pleasant and quick.
Awesome job. Tony did a great job. Very polite and thorough. ☺️
Tech was great! Helpful, informative and solved the problem. 100% the best.
Amazing work great team special thanks to Michael for his hard work and ethics very kind and helpful to his colleagues! Bravo
Professional and courteous
We have been with Reiner for over a decade and will continue to be as long as we live here. Their customer service and product knowledge is top tier and they have always taken care of our needs in a timely and efficient manner.
Very happy with the professionalism and service I received. They did a great job. I will be using Reiner again..
Michael and his great team were very professional and respectful. They have exerted so much attention, skills, and effort to address the project as well as the existing problem that would have created a worst problem if not for their awareness and expertise. Michael and his team are big assets in your company and…
I called for service on my heat when it wasn’t working & a serviceman, Boris, was here in an hour. He was friendly, knowledgeable & very efficient. Shortly after my heat was working. Thank you.
Tony, Michael, Roy, and all the support staff at Reiner were the best. They went above and beyond.
Great guys, got the job done quickly. Very professional crew.
Very Pleased with service provided (furnace inspection). Used other companies in the past but thought that Reiner did a more complete job.
Came on short notice, very professional and friendly
Great guys! Did amazing job!
I really appreciate, that they came same day and did great job. Very knowledgeable
Michael Is a friendly, courteous and very knowledgeable technician who respected my home and my time. His advice is greatly appreciated, and his work is flawless.
We have used Reiner for years.....since we bought our house. Nothing but top notch service, and the technicians that come to the house are always top notch! I ONLY recommend Reiner. Our service this year was performed by Mike, who has been here before and always does a great job. You will never regret using Reiner!!!
Very quick and professional
Wonderful experience. Both techs were informative, courteous and took care of my hearing issues.
Excellent work!
Masami Y did a great job. He was clean and polite.
Terrific service. Technicians are very knowledgeable, professional and pleasant. Could not have asked for a better service.
Excellent and professional service. Edgar, our technician, was thoroughly competent, knowledgeable and patient in figuring out the problem with our HVAC system. And Reiner was so prompt in responding to our service request. We're very grateful.
Did the best job. Thanks a million
Excellent service re: new hot water heater
Rich and his team were professional and knowledgeable. They were prompt and considerate of that fact that we are a public building with patrons coming and going during their work. They explained their overall job, the intermediate steps and the timeline.
On time - fixed the problem in the middle of an August heatwave!
Tech was super responsive and helpful. Couldn’t ask for better service
Boris is one of my favorite techs you have. He’s professional knowledgeable and thorough. He deserves a raise!
Always professional work.
Great job by both Italo and Noel. They were able to fix and explain issue with our boiler and get it working again. I highly recommend thd both of them as both my wife and I were extremely pleased with their work and professionalism
The guys who came to my house did an awesome job, I just lost their names. The Reiner Group Inc. website should be updated with everyone's names and pictures for a clearer understanding and memory. Overall, best experience and I would recommend to my loved ones. Thank you for such a great service!
Fantastic service!!
Very professional. Good communication. Service done efficiently and courteously. Fixed the problem fast.
Replaced the first floor air handler.The guys were professional, worked neatly and cleaned up before they left. It was cooling season and we were back in business in no time. One of the guys came back in a day or 2 to make sure all of the heating settings were ready to go for the heating season. Everything good to…
Always a pleasure dealing with Reiner and its employees. Alway polite and professional. Masami and Rene are great.
Very professional, efficient, polite and helpful serviceman for our central air conditioning system today, More good service for our heating maintenance.
It was a pleasure working w/ Michael. True professional and explained our system so a homeowner understands. Been working with Reiner for over 20 years. Thank you.
Ivan, Mike, Lenny and Omar were all punctual, knowledgeable and professional. After a previous team from Reiner identified the issue was a bad evap coil, they still confirmed pressure test results before beginning work. The team worked efficiently dividing tasks to complete the replacement in an expedient way.…
Mike C came to repair our broken HVAC within an hour of calling and immediately knew what the problem was as soon as he checked it out. He was able to complete the repair within an hour even with my 4 year old son "helping". Mike was super nice and knowledgeable as my son asked him a million questions and got in his…
I had high expectations for Reiner. A coworker I knew for years and a neighbour both recommended. With that said, my experience was completely different. I was able to schedule an appointment quickly but the technician wasn't on time, conflicting with work meetings I was trying to avoid. I couldn't be with him all…
My central air was not cooling properly on a 90 degree day. I was able to get an appointment with Reiner that same afternoon. The service technician was very professional and friendly. The issue was resolved within the hour. I would highly recommend this company.
While they definitely were accommodating and timely relative to service, they overcharged our business for time on the job (I apparently paid for the employee to get lunch next door) and FORGED my signature approving the service and charge. They also double charged me for work done. On the initial visit, it was a…
Jason was an excellent repair person, he diagnosed the problem quickly and was able to fix the issue. Reiner is always my first call if I have a problem as I know they will fix it right.
The team was just spectacular. I have a complicated system. They were abive and beyond my expectations. They are such a pleasure to work with.
Have had a contract with Reiner since moving into our home in 2018. They have had our back when needed with everything from routine mainenance to replacing an entire AC unit. Reasonably priced and the highest quality work. The best.
Fantastic- Christian was a pro!
After hours technician arrived promptly after my service call. Due to age of the compressor he could not repair but was able to get it operational for the time being.
Mike was great he was on time, knowledgable on the system and was able to give us a diagnosis after a half an hour of looking at the unit. He was a pleasure to talk to and in my eyes and a great representation of your company.
As part of my service agreement I had my air conditioning system maintained today. The service technician, named Rene, was totally professional, courteous and detail oriented. He took the time to completely check my system down to cleaning the exterior of the compressor. Afterwards he reviewed, in detail, the…
Very good work thankyou for coming and saving our unit thankyou very much I do not know the person who came to our home at 304 Glen ave Palisadespark nj thankyou very much!!
Everyone we’ve worked with at Reiner over the years has been consistently *excellent* without exception. The best. Thank you!
Timely service, repair tech was knowledgeable and personable. Very happy to find a reliable well run company to handle my hvac needs.
Robert was a delight to work with. He was able to quickly assess the issue at hand and offered explanations along the way. His attention to detail in his work did not go unnoticed. He was also very respectful of the house, wore booties before coming in and cleaning up his mess before leaving. A breath of fresh air…
On time, pleasant and thorough.
I have been using Reiner for 12 years and have never been disappointed with their products or their sales and service professionals Reiner has been the best hvac people I have had This is a new review for repair and burner service done on 18/18/2024 This was a great experience as the two techs Frank and Masami were…
Came within the specified time frame..kept us informed of what he was doing..
Chris is excellent. He knows our system and our house! Top review
Rich Sellitto and all the Reiner employees revealed great competence and expertise in all the work they accomplished for us. They also show that they care about helping the customers. I would recommend Rich and his expert staff to all my family and friends. Everyone that I spoke with on the phone was also very…
Serviceman was on time, respectful, friendly! Couldn’t ask for a more pleasant person and service call! We are LONG time customers of Reiner. We have a Service Maintenance contract for both our heating and AC units. When situation has arisen when we have needed their help, they are quick to respond! Would recommend them highly.
I had to have an air conditioner condenser replaced. The technician was very professional. The replacement was done quickly and the unit works well. I was completely satisfied.
Roy handled all AC & Heat Pump Split units, along with Generac/Honeywell generator installation & maintenance, steam boiler maintenance and all 200 Amp electrical service including the auto transfer switches and the load shedding switches for the Heat Pumps Needless to say Roy and his team have always done an…
Great Professional Service, we use Reiner Group on our commercial building and our home. I would recommend them to you.
I've used Reiner twice now, for a full boiler replacement and now air handler replacement. Reiner was very quick to schedule a maintenance visit and upon identifying the issue very quick to recommend both a repair and replacement solution. They were on time, knowledgable, and very hard working on site. The crew was…
Martin was the best
Anthony and team were extremely professional and worked hard despite 90 degree temperatures. They were extremely diligent and even came back to make sure everything was running smoothly. We’re very appreciative of their hard work today!
All of the employees at Reiner were kind, helpful, responsive and professional! We are so glad that we chose Reiner Group!
I was impressed with the first a/c install 17 years ago, so I had no hesitation in picking Reiner to install the replacement unit. The level of professionalism is top notch in all respects. Couldn't recommend more highly.
Awesome experience. From sales to completed installation. The entire team was very professional and took pride in their work. The project was organized and implemented just as described.
Timely professional and courteous.
Ivan provided excellent service. He was punctual, professional and knowledgeable.
These guys are phenomenal and I hope I see these gentlemen on all my Reiner jobs at my house. They are the most professional group of contractors I’ve ever used. Amazing and friendly.
NEVER! use them to work on your HVAC unless you want to be out of $25,000, not working HVAC and unanswered phone calls. Owners are very aggressive totally unresponsive. I am in construction business i know hectic nature of this business. They are absolute the worst i met. Do yourself a favor. Take your business elsewhere !
Boris came to my house was was very pleasant and easy to talk with. He took care of my A/C unit inside and out. Everyone from Reiner has always been professional.
Ken O was outstanding at fixing my issue.
I have worked with Reiner for 28 years, and they continue to deliver great and professional services. Recently the modernized my AC after installing it 21 years ago.
Our building has 11 furnaces & AC units. Reiner keeps them operating in tip-top shape. When the units reach the end of their usefulness...Reiner replaces them efficiently. Every technician I've met from Reiner has been professional and knowledgeable.
Rich and his team did such a good job installing all our A/C units in our home. Drew, a member of his team was very informative about installation. Very professional team.
This company and every person I spoke with and who participated in the diagnosis and installation was pleasant, professional and extremely competent. They communicated, came when they said they would and completed the job efficiently and correctly. I would recommend them without qualification.
The service team that comes to the site are great at their job, very professional and extremely clean when performing work at our site. Ken, Zackey, and Alex.
Abbass was very thorough and professional
I'm a registered Reiner customer. I had an early season A/C failure. Called my Rep. at Reiner, and discounting a Sunday I had replacement up and running new A/C equipment within 72 hrs. The group of mechanics....competent, professional, totally prepared!! Work began at 8:30 am. All finished including clean-up by…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 771 | $37–$295 |
| A/C system maintenance | 418 | $39–$393 |
| Heating system maintenance | 284 | $39–$251 |
| Install AC | 258 | $1.4k–$3.2k |
| Heating system installation | 198 | $1.4k–$2.8k |
| HVAC system repair | 139 | $205–$933 |
| A/C system repair | 124 | $209–$786 |
| Heating system repair | 97 | $166–$1.2k |
